Kellyn Hodges Orthodontics

From my first visit to my most recent appointment, the entire staff has been amazing. The front desk team, X-ray technician, dental assistants, and everyone throughout the office have been welcoming, professional, and attentive. Dr. Kellyn Hodges took a considerable amount of time with me to carefully review my treatment plan and explain what to expect moving forward. I truly appreciated the thoroughness and patience. The process of placing my braces was fast and efficient, and the team made me feel comfortable throughout the entire visit. I look forward to my next appointment and seeing how my braces progress.

I would like to take a moment to recognize Karen for the exceptional care and presence she brings to the office. She is excellent in every way, her greeting, her smile,and the way she carries herself all reflect genuine love, respect, and professionalism. From the moment she welcomes you, you feel seen and cared for. Every appointment with her has been the very best I sincerely hope she is recognized and treated in alignment with the value she brings, because her impact is undeniable. I would also like to acknowledge Dr. Hodges, who is a wonderful and kind professional. She is truly a pleasure, and her warmth does not go unnoticed. And also ms Suzie, I have to see her everytime I’m in the office, she’s a sweetheart. A combination of compassion, leadership, and excellence that makes a meaningful difference for every patient. Thank you for fostering such an outstanding team.

She is a nice doctor, the office aesthetics are nice, the staff is not professional and a lot of them need more training. The front desk is okay, some are helpful and polite, others not so much. My review is based off being a patient there for over 10 years, getting my braces done 3 times and experiencing the office in a whole as it went from being patient centered to a not. Every interaction I’ve had with the office hasn’t been bad, but this last time I can say I had more negative experiences than positive. Two people I would like to highlight for their assistance are: Angel and Linda. They both were exceptionally helpful my 2nd to last visit there. It is my hopes that the business keeps thriving and revert back to putting the patients first as well as make sure ALL of the staff there is properly trained to do all aspects of their job when it comes to the patient’s treatment.

I am extremely disappointed with my experience at this orthodontic office. When I began my treatment, I was genuinely excited, especially knowing I was supporting a small Black-owned business. However, as my treatment progressed, so did my disappointment, it became clear that the office and patient care were not priorities. There appeared to be a lack of professionalism and proper clinical standards. On two occasion, I observed staff running around for GLOVES, and saying there’s none basic necessity which is very concerning in a healthcare setting. Some technicians also seemed insufficiently trained, which made me uncomfortable during procedures. The office environment felt chaotic. Staff members were openly reprimanded by a Spanish lady, (no she’s not the manager) maybe another staff in front of patients, front staff yelling at each other, technicians arguing and even taunting one another. This created an unprofessional and uncomfortable atmosphere in the back waiting area. It also felt as though the focus was primarily financial. After being charged $6,000 for treatment, I was disappointed by the lack of basic patient accommodations. For example, I was unable to receive something as simple as orthodontic wax for discomfort. Patient care and satisfaction did not seem to be prioritized. I do want to acknowledge the technician in Room 9, who remained calm and professional despite the surrounding chaotic environment. She handled herself with composure and deserves recognition, She was very informative, knowledgeable, friendly, and even apologetic seeing that I was uncomfortable. Based on my experience, I would not recommend this office. Patients deserve a safe, professional, and patient-centered environment when receiving orthodontic care.

⭐️⭐️⭐️ (Review in Progress)- ⭐️⭐️⭐️⭐️⭐️ Final Review I’ve been a patient at this orthodontic office for about 39 months, and overall, my experience has been positive — but my final visit left me feeling disappointed and confused. First, I want to highlight how wonderful the staff is. Everyone is friendly, and today I was assisted by a trainee who did an amazing job, guided by another kind team member. Both treated me with patience and care, even when they ran into technical issues — the camera battery kept dying, which made the photo process take much longer than expected. I was there for about three hours in total. Throughout most of my treatment, I was seen by Dr. Chris, who is an outstanding orthodontist. He always provided excellent care, explained things clearly, and truly understood my case. I had previously discussed with him that I’m missing two teeth behind my canine and plan to get implants once I can afford them. He told me that my retainers could include temporary (fake) teeth in those spaces until I was ready for the implants. Because of this, I paid off my balance early and was really looking forward to my final appointment. Unfortunately, when I came in today, I was told that Dr. Chris no longer works there, which really surprised me 😰. After more than two hours into my appointment — right after the final pictures — I was shown my retainers and found out they did not include the temporary teeth. When I asked about it, I was told the lab made them that way and that there were no notes from Dr. Chris mentioning the temporary teeth, only a note about my future implant plan. Earlier in the visit, Dr. Kelly — whom I met for the first time — treated me. She was very professional, gentle, and kind, and she did an amazing job filing my teeth before the assistants removed my brackets. After I noticed the issue with my retainers, I requested to speak with Dr. Kelly again. She took the time to explain that adding fake teeth behind the canine could easily cause the retainers to break, so it would be impossible to include them. I respectfully disagreed, since Dr. Chris had already discussed that option with me, and I personally know other patients (including the person who referred me) who received retainers made with temporary teeth. I understand that doctors may have different opinions, but I feel disappointed that my previous treatment plan wasn’t considered or verified before the retainers were finalized. I now have a follow-up consultation scheduled with Dr. Hodges, the owner, in two weeks to review everything. ⭐️⭐️⭐️⭐️⭐️ Final Review Kelly Orthodontics is truly a great place. They have earned their reputation, respect, and loyal clients by providing quality service and care. I returned to the office on Tuesday and met with Dr. Hodges, the owner, to explain my situation regarding my retainers. She took the time to carefully listen and review my case. Initially, she explained that in some cases a temporary tooth behind the canine (K9) cannot be placed because it may cause the retainer to break. She also explained that since Dr. Chris did not leave notes in the system about adding temporary teeth, the team had no way of knowing that this was part of my original discussion or expectation. Even so, Dr. Hodges showed genuine empathy and understanding. I could tell she felt bad that I had left my previous visit feeling disappointed. Without hesitation and at no extra cost, she offered to remake my retainer. She clearly explained the process and reassured me that she would not let me walk away feeling sad or unheard — and she truly meant that. She made it right, and I am very grateful. I will continue to speak highly of Kelly Orthodontics and confidently recommend their services. The level of professionalism, compassion, and commitment to patient satisfaction truly sets them apart.