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Board CertifiedAccepting new patients

PhillySmiles

Philly Smiles is a privately-owned, family-based dental practice serving the Rittenhouse Square and Center City Philadelphia communities for over 30 years.

1804 Rittenhouse Square, Philadelphia, PA 19103
4.9(265 reviews)
Call Now(484) 592-6585Book OnlineWebsiteDirections

About PhillySmiles

A historic Frank Furness-designed Victorian building with a fireplace and piano sets the scene for care from Dr. Joseph Roberts, Dr. Shruti Tewari, and Dr. Sheena Hauser.

PhillySmiles is a general dental practice near Rittenhouse Square that also offers Invisalign, clear aligners, and TMJ treatment. Housed in an ornate Victorian building with modern equipment, the office is often described as calming rather than clinical, right down to seasonal Halloween decorations. Reviews often note gentle handling of anxious or dental-phobic patients, with staff allowing breaks and checking in during procedures. A smaller number of reviews mention billing surprises or feeling pressured toward unnecessary treatment.

Summary of 200 patient reviews, August 2020–September 2026, updated September 2026

Philly Smiles is a privately-owned, family-based dental practice serving the Rittenhouse Square and Center City Philadelphia communities for over 30 years.

They offer comprehensive services including cosmetic dentistry, restorative care, orthodontics (Invisalign), TMJ treatment, and implant dentistry with an emphasis on patient comfort and long-term relationships.

Treatments offered

InvisalignInvisalignTMJ TreatmentTMJ TreatmentClear AlignersClear Aligners
GuidesHow much does Invisalign cost? →Clear aligner costs explained →Payment options & financing →

Who They Treat

PhillySmiles provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Technology & Equipment

PhillySmiles uses modern orthodontic technology to deliver precise, comfortable treatment.

3D Digital Scanning
Laser Dentistry
Digital Records
iTero/TRIOS
laser

Orthodontists at this office

provider
headshot

Dr. Joseph Roberts, DDS

NPI verified · no bio or photo on file

Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Kathryn Ames, DMD

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Sheena Hauser

NPI verified · no bio or photo on file

Accepting New Patients
provider
headshot

Dr. Shruti Tewari, DMD

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

3 plans listed
AetnaHumanaRenaissance Dental
Help submitting PPO insurance claims for reimbursement. Practice is fee-for-service and not insurance-driven.

What patients say

Latest review 2 months ago

What patients praise

  • The office itself, a historic Frank Furness-designed Victorian with a fireplace and piano, is repeatedly called calming and unusual for a dental practice.
  • Anxious and dental-phobic patients are frequently mentioned as being put at ease, with breaks offered during procedures and staff checking in often.
  • The Rittenhouse Square location is called convenient for patients working or visiting the city, with flexible scheduling for busy professionals.

Things to know

  • A few reviews describe billing surprises or feeling overcharged, including one instance of unexpected charges after being told there would be no cost.
  • A few reviews describe front desk interactions that felt unprofessional or dismissive.

Who it suits

  • Anxious or nervous patients
  • Adults seeking Invisalign or aligner treatment

Doctors patients mention

  • Dr. Joseph Roberts · 47 reviews
  • Dr. Shruti Tewari · 28 reviews
  • Dr. Sheena Hauser · 19 reviews

Orthodontic care in reviews

A few reviews mention Invisalign completed successfully after previous attempts elsewhere had failed, and one notes choosing a filling over braces to correct a minor gap.

Last 90 days
10 reviews
averaging 4.6★
Last 12 months
37 reviews
averaging 4.7★
Owner replies
13% of reviews
Compared with Philadelphia
Higher rated than 54%
of 24 practices we track
Reviews per month
6
Oct 2023Sep 2026
Reviews per month
Oct 20230
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Dec 20232
Jan 20241
Feb 20243
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Apr 20243
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Jun 20240
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Jan 20251
Feb 20250
Mar 20254
Apr 20254
May 20250
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Sep 20250
Oct 20251
Nov 20250
Dec 20252
Jan 20265
Feb 20263
Mar 20263
Apr 20266
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Jun 20264
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Aug 20264
Sep 20261
Star ratings
  • 5★270
  • 4★3
  • 3★0
  • 2★0
  • 1★11
Average rating by year
  • 20125.0
  • 20134.5
  • 20155.0
  • 20165.0
  • 20174.5
  • 20184.8
  • 20195.0
  • 20205.0
  • 20215.0
  • 20224.7
  • 20234.8
  • 20245.0
  • 20254.5
  • 20264.7
1★5★
What patients talk about
PraiseCriticism
  • Friendly staff87 / 6
  • The dentist86 / 4
  • Gentle, comfortable care51 / 1
  • Clear explanations33 / 2
  • Office & technology35
  • Scheduling & wait times20 / 3
  • Treatment results15 / 2
  • Cost, insurance & financing10 / 5
What patients talk about
ThemePraiseCriticism
Friendly staff876
The dentist864
Gentle, comfortable care511
Clear explanations332
Office & technology350
Scheduling & wait times203
Treatment results152
Cost, insurance & financing105

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Recent reviews from Google

4.9
265 reviews
Marlèe Tavière
Marlèe Tavière
Edited 3 weeks ago
“

Amazing office staff and Dr. Hauser was amazing! Such a beautiful calming building and atmosphere.

Review from Google

Brandon
Brandon
3 months ago
“

I recently switched to this dentist office and had an excellent experience. The staff and dentist were welcoming and professional. The dentist listened to my concerns, clearly explained my treatment options, and answered all my questions. I would highly recommend them.

Review from Google

Riya Patil
Riya Patil
3 months ago
“

Horrible billing experience. Very shady. I gave my insurance information ahead of the appointment as I typically do. When I was at the appointment and asked how much the copay would be before filling out any paperwork, I was told that my insurance is out of network.But they told me I could have the appointment without any charge since I was already there and there was availability. Later I was sent a bill (even though they told me no charge) and when I called about it, they were extremely rude but after I pushed for it, decided to remove the balance. They still charged my insurance an absurd amount (much much more than a typical dentist cleaning) and are unable to do anything about that.

Review from Google

Jennifer Greenburg
Jennifer Greenburg
4 months ago
“

Dr. Tewari is the best dentist I have ever had in my life. I feel so lucky to have found Philly Smiles after moving to town. She is friendly, and the office is clean and professional. I have had Invisalign several times in the past, yet my teeth were still a mess. Dr. Tewari showed me how my teeth were crashing down on each other and urged me to fix them before I wore them down further. The level of detail and precision she applied to my case is unmatched. And I cannot believe how great my teeth look. She also does the cleaning herself and applies that same care to the routine work. As a patient of Philly Smiles, you can be completely confident that you will not be talked into unnecessary work, will not be overcharged, and that the environment is absolutely safe and professional. I cannot thank Philly Smiles and Dr. Tewari enough for the care I received during my time in Philadelphia. Note this is not the practice that was shut down by the health department– That would NEVER happen at Philly Smiles.

Review from Google

steven j connell
steven j connell
4 months ago
“

I have been coming to Philly Smiles for 15 years and have the highest praise for this dental practice. They have a customer focused , holistic approach and are always supportive and trustworthy. The dentists embrace the latest technology and treatments and take a conservative approach when doing procedures. The dentists and hygienists are committed to educating and guiding you to improve your dental health. Dr Roberts is a dentist guru and Danita effortlessly guides you through all the admin details. I am grateful to have found Philly Smiles.

Review from Google

Read all 265 reviews on Google →

Questions about this practice

What orthodontic treatments does PhillySmiles offer?+
PhillySmiles offers: Invisalign, TMJ Treatment, Clear Aligners.
Does PhillySmiles accept dental insurance?+
PhillySmiles accepts Aetna, Humana, Renaissance Dental.
Does PhillySmiles offer free consultations?+
Yes, PhillySmiles offers a free initial orthodontic consultation. Call (484) 592-6585 or book online to schedule.
Is PhillySmiles accepting new patients?+
PhillySmiles is currently welcoming new patients in Philadelphia, PA. Call (484) 592-6585 or book online to schedule.
Where is PhillySmiles located?+
PhillySmiles is located at 1804 Rittenhouse Square. Get directions: https://maps.google.com/?cid=10609484225610227767&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for PhillySmiles?+
PhillySmiles office hours: Mon 9:00 AM–5:00 PM, Tue 9:00 AM–5:00 PM, Wed 9:00 AM–5:00 PM, Thu 9:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does PhillySmiles offer payment plans?+
Yes, PhillySmiles offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at PhillySmiles?+
PhillySmiles is staffed by Dr. Joseph Roberts, Dr. Kathryn Ames, Dr. Sheena Hauser, Dr. Shruti Tewari. The practice is board-certified.
What is the patient rating for PhillySmiles?+
PhillySmiles has a 4.9-star rating based on 265 patient reviews on Google.
How long has PhillySmiles been in practice?+
PhillySmiles has been providing orthodontic care since 1994, serving the Philadelphia, PA community for over 32 years.

Research with AI

ChatGPTPerplexityClaude
1804 Rittenhouse Square
Philadelphia, PA 19103
Get Directions
(484) 592-6585
phillysmiles.com/
Book Online
Open in Google Maps
Accepting new patients
Est. 1994
Free Consultation
Payment Plans Available
Online Booking Available
Emergency Hours Available
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 5:00 PM
Tue9:00 AM – 5:00 PM
Wed9:00 AM – 5:00 PM
Thu9:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
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Back to Philadelphia Orthodontists

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