Suburban Dental

Every time I’ve come to this office, the girls have been super nice. The dentist and hygienist have been amazing.

To preface, this is my first time writing a review, let alone a negative one! After being a patient here for 4+ years, I am done. Suburban Dental sells faulty products and is an unaccommodating cash grab. The office manager will not get on the phone to speak with me, despite making unreasonable financial decisions. Additionally, they provided incorrect information regarding my insurance coverage, argued with me and then dismissed me when I tried to explain that my insurance provided partial coverage—then required that I pay in full. As a sanity check, I called my insurance provider for a second time to confirm coverage, and then called Suburban Dental the following day to explain that I was creating a claim. The office manager then offered to create a claim for me. Their procedures do not make any sense; why did I have to go through all of this trouble to begin with? To explain why I say 'faulty products': I've purchased three different retainers—not because I just adore retail therapy—but because they kept partially cracking upon removing them. Their retainers are a very delicate, thin piece of plastic that I am very careful with removing. I even asked their hygienists to show me how to properly take them out to prevent breakage. However, within approximately 3 years of owning them, the bottom retainer broke after having it for ~1.5 years, and the top retainer broke after ~2.5 years. As a comparison, I had a previous retainer from a different dentist that lasted over 10+ years and never had any issues. To explain why I say 'cash grab' and 'unaccommodating': The first time my retainer cracked, I was charged full price ($225) and was ‘conveniently’ informed afterwards that I could have brought in the molds from when they first created them and only been charged a ‘discount’ of $125. Considering the fact that they created my retainer, had my molds on file and knew I was unaware of this perk, it seems this was an easy way to take advantage of a patient. Recently, my top retainer broke and I relayed this information to a receptionist who tried to plea my issue to the office manager, who refused to speak with me on the phone. Despite initially overcharging me and distributing a faulty product, I was told I'd have to pay another $125 for a top retainer. I feel that because both retainers cracked the same way within such a short period of time from simply removing them, they should've been accommodated for. For the $450 price point (I am now investing $800 into retainers), the quality of the products combined with the lack of professionalism and accountability from this management is unacceptable and arguably exploitative. This practice clearly refuses to provide ethical, quality care to their patients. I'll be finding a different dentist, and I hope this message prevents others from wasting their time and money!

This suburban dental is a scam. I booked an appointment and I missed my appointment and they tried to charge me $50 on my account. Don’t ever go there.

Very professional. Staff was bee friendly and helpful. Was in the chair right at my appointment time. Alexis gave me the best cleaning ever and was very organized and efficient either way other preparations for doctor charnitski who was great. All in all, one of the best dental experiences I’ve had in a long time! Looking forward to my next appointment

I lost a filling and called for appointment. Got in an hour later and Dr Charnitsky, who is very gentle, fixed my tooth good as new in a short amount of time. Definitely recommend this dental practice.