Frankel Dentistry - Toledo

I was a patient of this practice for approximately seven years and trusted them with my dental care. Unfortunately, my most recent experience was so disappointing that I felt compelled to share it. I scheduled an appointment after chipping a tooth. During the visit, I was told that a tooth with a previous root canal had cracked because it didn’t have a crown and that I would likely need the root canal redone. What upset me wasn’t just the diagnosis—it was how I was treated. I explained that I have significant dental anxiety and that I had been following the long-term treatment plan your office created years ago, completing treatment as my insurance benefits and finances allowed. Instead of compassion, I was blamed for my dental issues. I was told that fear “wasn’t an excuse,” and when I asked about payment options, the hygienist told me, “We don’t have payment plans because people don’t pay their bills,” later referring to those patients as “bad apples.” The most concerning part was being told that because I was “coming in for issues,” the office wasn’t “looking at the full picture.” As a long-term patient, I trusted my dental team to monitor my overall oral health—not just address the immediate problem in front of them. If my treatment plan needed to change or a tooth had become urgent, I expected that to be communicated before it reached the point of failure. Afterward, I sent a detailed email to the practice owner outlining my concerns and requesting an explanation. I never received a response. If you are relying on your dental team to proactively guide your care over time, I encourage you to consider that when choosing a provider.

The dentist are professionals that perform great at their job. I did have some issues with the administration staff regarding our account and payments. This was very frustrating because I had to back log my payments due to invoices being sent incorrectly and administrative staff incorrectly informing us the total on my account balance. However, by working the Frankel team regarding my account we were able to settle our complaints and they provided us with more than moderate discount for our troubles. I would work with them again because when issues arised they accepted accountability and they provided us a great service regarding dental care and my Invisalign package.

I have had great experiences with frankle with not just my regular cleanings but when I had some cavities. They were not rough with my mouth at all or made anything hurt. I actually trust this dentist unlike others!

I just want to give Mason her absolute kudos. My 5 year old was anything but ideal during his appointment and Mason was an absolute pro. She stayed calm and patient, she did an incredible job maintaining professionalism while caring for us. Frankel is lucky to have her and I can’t recommend her enough.

Broke my jaw in 3 places at end of 2024. Had my mouth wired shut, & once the wires were removed, the dental repair journey began. During 2025, I had visited a separate dentist, who was so incompetent that I visited LITERALLY 16 times in one year. I had to get 3 implants, & 4 crowns due to my accident. They couldn't seem to match color, size, etc. Over & over, back & forth to that dentist. They sucked! Fast forward, I was not going back to my original dentist due to one of their techs LITERALLY pulling one of my front teeth out at the root, attempting to remove a temporary crown. In hindsight, I wish I would have gotten a second opinion, & went to Frankel Dentistry originally. I went in for an appointment & he was personally able to replace my two front teeth crowns. You have no idea what they looked like or felt like before. My front teeth looked like someone had put 2 dufferent colored square blocks & claimed they were teeth / looked nice. It was embarrassing. They did not fit or look right. However, Frankel Dentistry 100% fixed my teeth & redid what my previous dentist had done. For that I am grateful. My front teeth look so good & feel much better than what I had before. I would recommend Frankel Dentistry for anyone seeking cosmetic dentistry.