Tap to connect directly with this practice
Dr.
About Kay & Paulus Orthodontics
Multiple Toledo-area locations and short wait times make Kay & Paulus Orthodontics a convenient choice for busy families juggling school and work schedules.
Reviews highlight the practice's several convenient locations across the Toledo area, though one family noted extra travel after an office closed mid-treatment. Scheduling comes up often, with reviewers describing little to no wait time and appointments that fit around school and work. The office is also noted for how it handles younger patients, using ice cream and iPads to ease nerves during visits, and for staff who greet patients by name and remember personal details.
Summary of 24 patient reviews, September 2014–July 2025, updated September 2026
Dr.
Jean Kay and Dr. Brent Paulus provide comprehensive orthodontic care for people of all ages, including braces, Invisalign clear aligners, and early interceptive treatment. The practice operates three locations in Ohio and emphasizes advanced technology and personalized care in a comfortable environment.
Treatments offered
Who They Treat
Kay & Paulus Orthodontics provides orthodontic treatment for the following age groups:
Technology & Equipment
Kay & Paulus Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Jean Kay
NPI verified · no bio or photo on file
Dr. Brent Paulus, D.D.S., M.S.D.
NPI verified · no bio or photo on file
Insurance accepted
What patients say
Latest review 16 months ago
What patients praise
Who it suits
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 0 |
| Jan 2024 | 0 |
| Feb 2024 | 0 |
| Mar 2024 | 0 |
| Apr 2024 | 1 |
| May 2024 | 0 |
| Jun 2024 | 0 |
| Jul 2024 | 0 |
| Aug 2024 | 0 |
| Sep 2024 | 0 |
| Oct 2024 | 1 |
| Nov 2024 | 0 |
| Dec 2024 | 0 |
| Jan 2025 | 1 |
| Feb 2025 | 0 |
| Mar 2025 | 0 |
| Apr 2025 | 0 |
| May 2025 | 0 |
| Jun 2025 | 0 |
| Jul 2025 | 2 |
| Aug 2025 | 0 |
| Sep 2025 | 0 |
| Oct 2025 | 0 |
| Nov 2025 | 0 |
| Dec 2025 | 0 |
| Jan 2026 | 0 |
| Feb 2026 | 0 |
| Mar 2026 | 0 |
| Apr 2026 | 0 |
| May 2026 | 0 |
| Jun 2026 | 0 |
| Jul 2026 | 0 |
| Aug 2026 | 0 |
| Sep 2026 | 0 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 17 | 0 |
| Scheduling & wait times | 8 | 1 |
| The orthodontist | 7 | 1 |
| Great with kids | 8 | 0 |
| Clear explanations | 5 | 0 |
| Gentle, comfortable care | 5 | 0 |
| Treatment results | 4 | 1 |
| Location & hours | 3 | 1 |
Recent reviews from Google
Mass produced orthodontics. As others have stated this is a “very efficient operation”… in other words they move massive numbers of patients thru every day. (You quickly see this when you are there) While this might be good for most patients, as soon as their treatment plan hits a snag it causes major issues. They told us we had to go see a specialist (who doesn’t take any insurance and charges over $1000 just for the first consultation) Also note that they have 3 offices spread across the Toledo area. So be ready to drive to one that’s further away. Especially when they close the closest office for the majority of your treatment timeline. If our 2nd child needs braces we will be looking for a smaller practice with more of a personal touch. … all that said, they are indeed nice enough in the office. They just ended up wasting a LOT of our time…. And after spending a LOT of money we ended up with mediocre results. Without a time machine we will never know if a different dr would have had better results, but a consultation with a different orthodontist suggested that an alternative treatment plan would have had better results.
I have never been in medical office of any kind that was as efficient as this one. I have had 2 children go through and have been very successful with their braces. Thank you!
Highly recommended. Very friendly and professional staff. Took my 9 year old for a consult and they were wonderful with her. Keep up the great work!
Very friendly office staff and doctors. Convenient locations. Very clean facility. Super easy to make timely appointments. Very kid friendly environment. iPads in the waiting room to occupy kids before appointments and Schwan's ice cream after!
Questions about this practice
Research with AI
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listing