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Board CertifiedAccepting new patients
Riccobene Associates Family Dentistry
Riccobene Associates Family Dentistry in Winston-Salem, North Carolina, provides orthodontic care for children, teens, and adults.
201 Charlois Blvd, Winston-Salem, NC 27103
4.7(967 reviews)
About Riccobene Associates Family Dentistry
A move to a new, modern building comes up again and again, with patients contrasting it against the old office's broken elevators and disrepair.
Riccobene Associates Family Dentistry is a general dental practice that also offers orthodontic treatments including Invisalign, traditional and self-ligating braces, clear aligners, early treatment, and surgical orthodontics. Many reviews highlight the new facility as clean and modern with up-to-date equipment, a notable shift from the older location some described as run-down with accessibility problems like broken elevators. Patients also mention feeling at ease during procedures, crediting doctors such as Dr. Grace Aileru, Dr. McCullough, Dr. Dixon, Dr. Wilson, and Dr. Price with gentle, thorough work. A handful of reviews describe billing disputes, including surprise charges and delayed refunds.
Summary of 201 patient reviews, September 2025–September 2026, updated September 2026
Riccobene Associates Family Dentistry in Winston-Salem, North Carolina, provides orthodontic care for children, teens, and adults.
The practice, established in 1993, is staffed by board-certified orthodontists credentialed by the American Board of Orthodontics, including Dr. Grace Aileru, Dr. James P. Hermann, Dr. Melissa Papio, and Dr. Shivani Patel. Treatment options include Invisalign clear aligners, self-ligating braces, early interceptive treatment for younger patients, and surgical orthodontics for complex cases requiring jaw repositioning. The practice uses diagnostic and treatment planning methods aligned with current orthodontic standards. With more than three decades of experience serving the Winston-Salem community, the practice has maintained a Google rating of 4.7 based on 967 patient reviews. Patients can schedule appointments through an online booking system, which facilitates access to initial consultations and follow-up visits. Riccobene Associates Family Dentistry serves patients throughout the Winston-Salem area. Treatment plans are developed based on individual diagnostic findings, facial growth patterns, and specific orthodontic needs. Prospective patients should schedule a consultation to determine which treatment approach is appropriate for their clinical situation.
Treatments offered
Who They Treat
Riccobene Associates Family Dentistry provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Orthodontists at this office
provider
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Dr. Grace Aileru, DDS
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients20 yrs experience
provider
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Dr. Melissa Papio, DMD, MS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients13 yrs experience
provider
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Dr. James P. Hermann, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients20 yrs experience
provider
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Dr. JOHN RICHARD DOSEK --, DDS; MS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients19 yrs experience
Insurance accepted
4 plans listedAetnaCignaDenteMaxHumana
Riccobene Associates Family Dentistry does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 6 weeks ago
What patients praise
- The new building is repeatedly described as clean, modern, and well-equipped, a marked improvement over the previous location's disrepair.
- Several long-time patients note multi-generational trust in specific dentists for gentle, pain-free treatment.
- Same-day or next-day emergency appointments and short wait times are mentioned often.
Things to know
- Some reviews describe billing disputes, including unexpected charges after paying in full and delayed refunds.
- A few reviews mention frustrations with the older office location, including broken elevators and tight parking, before the newer facility opened.
Who it suits
- Anxious or nervous patients
Doctors patients mention
- Dr. Grace Aileru · 11 reviews
- Dr. McCullough · 10 reviews
- Dr. Dixon · 9 reviews
- Dr. Wilson · 8 reviews
- Dr. Price · 6 reviews
Orthodontic care in reviews
A few reviews mention orthodontic treatment specifically, describing a pleasant experience with braces, though one notes braces were removed three months earlier than the paid treatment period along with related billing issues.
- Last 90 days
- 182 reviews
- averaging 4.7★
- Last 12 months
- 413 reviews
- averaging 4.8★
- Owner replies
- 18% of reviews
- typically within 14 days
134
Oct 2023Sep 2026
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| Jun 2025 | 24 |
| Jul 2025 | 17 |
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| Sep 2025 | 26 |
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| Dec 2025 | 19 |
| Jan 2026 | 16 |
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| May 2026 | 38 |
| Jun 2026 | 26 |
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| Sep 2026 | 134 |
- 20254.7
- 20264.8
1★5★
- Braces3
PraiseCriticism
- The dentist53 / 4
- Friendly staff55 / 2
- Office & technology26 / 4
- Gentle, comfortable care26 / 1
- Scheduling & wait times15 / 4
- Clear explanations14
- Cost, insurance & financing7 / 7
- Responsiveness9 / 3
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 53 | 4 |
| Friendly staff | 55 | 2 |
| Office & technology | 26 | 4 |
| Gentle, comfortable care | 26 | 1 |
| Scheduling & wait times | 15 | 4 |
| Clear explanations | 14 | 0 |
| Cost, insurance & financing | 7 | 7 |
| Responsiveness | 9 | 3 |
Recent reviews from Google
4.7
967 reviews
Stephanie Lawrence
2 weeks ago
My first visit to the new office, and I must say it exceeded my expectations! From the beautiful smile of the front desk staff who greeted me and checked me in, to the hygienist who did such a wonderful job with my cleaning while explaining everything she was doing and making sure I was comfortable throughout the entire visit. My dentist was also very welcoming and gave me some wonderful recommendations, which I will definitely be following once my braces come off. And last but certainly not least, checking out with yet another warm smile from a wonderful staff member made the experience even better! I truly love how detailed and intentional they are when it comes to the cleaning, care, and overall experience of each patient. You can tell that they genuinely care about the people they serve. Thank you again for such a wonderful experience! I absolutely made the right choice, and I’m looking forward to my next visit!
Joshua G. (Geno)
2 weeks ago
We love this dental office; our family travelsoveran hourto get there because they make us feel so comfortable. The staff is super friendly and very caring. I appreciate how with any work I've gotten here, the doctors and staff explain everything clearly.
lawrence boorom
2 weeks ago
The staff, and facilities are incredible. I have used Riccobene, for the longest time, and always find caring, gentle, patient and thorough , staff and dentists. Thoroughly recommend with full confidence. I’ve recommended Riccobene to all my friends and family.
Maggie Malloy
2 weeks ago
I had a wonderful hygienist named Delanie with whom I had a great conversation. She gave me a thorough cleaning and was very gentle. A doctor, whose name escapes me, entered at the end and gave me great advice. She presented herself confidently and with kindness. The receptionists gave me valuable direction and answered any questions I had. From start to finish my experience exceeded my expectations. I highly recommend Riccobene Associates!
Errika Johnson
2 weeks ago
Since I been coming here it's been a good place for dentist work. I have been with them before riccobene took over. And when riccobene took over it has still been a good place for me and my dental work. Everyone is nice and very attentive to my needs
Questions about this practice
What orthodontic treatments does Riccobene Associates Family Dentistry offer?
Riccobene Associates Family Dentistry offers: Early Treatment, Invisalign, Self-Ligating Braces, Surgical Orthodontics, Clear Aligners, Traditional Braces.
Does Riccobene Associates Family Dentistry accept dental insurance?
Riccobene Associates Family Dentistry accepts Aetna, Cigna, DenteMax, Humana.
Is Riccobene Associates Family Dentistry accepting new patients?
Riccobene Associates Family Dentistry is currently welcoming new patients in Winston-Salem, NC. Call (336) 962-7154 to schedule.
Where is Riccobene Associates Family Dentistry located?
Riccobene Associates Family Dentistry is located at 201 Charlois Blvd. Get directions: https://maps.google.com/?cid=9650612796641290479&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Riccobene Associates Family Dentistry?
Riccobene Associates Family Dentistry office hours: Mon 8:00 AM–5:30 PM, Tue 8:00 AM–5:30 PM, Wed 8:00 AM–5:30 PM, Thu 8:00 AM–5:30 PM, Fri 8:00 AM–5:30 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Riccobene Associates Family Dentistry offer payment plans?
Yes, Riccobene Associates Family Dentistry offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Riccobene Associates Family Dentistry?
Riccobene Associates Family Dentistry is staffed by Dr. Grace Aileru, Dr. Melissa Papio, Dr. James P. Hermann, Dr. JOHN RICHARD DOSEK --. The practice is board-certified.
What is the patient rating for Riccobene Associates Family Dentistry?
Riccobene Associates Family Dentistry has a 4.7-star rating based on 967 patient reviews on Google.
How long has Riccobene Associates Family Dentistry been in practice?
Riccobene Associates Family Dentistry has been providing orthodontic care since 1993, serving the Winston-Salem, NC community for over 33 years.
Research with AI
Accepting new patients
Est. 1993
Payment Plans Available
Same-Day Appointments
Online Booking Available
Emergency Hours Available(336) 331-3500
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:30 PM
Tue8:00 AM – 5:30 PM
Wed8:00 AM – 5:30 PM
Thu8:00 AM – 5:30 PM
Fri8:00 AM – 5:30 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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