Tap to connect directly with this practice
Invisalign ProviderAccepting new patients
CarolinasDentist
CarolinasDentist provides orthodontic care in Winston-Salem, NC, serving children, teens, and adults across 16 locations in the region.
3340 Tabor Pl Ct, Winston-Salem, NC 27106
4.9(995 reviews)
About CarolinasDentist
Same-day emergency fixes and multi-step procedures completed in a single visit are what patients notice most at this Winston-Salem dental practice.
CarolinasDentist is a general dental practice that also offers Invisalign and clear aligners for patients seeking straighter teeth. Reviews frequently point to fast turnaround, with emergency crown repairs, extractions, and even root canals completed same day, and some describe multiple procedures finished in one long visit rather than several trips. Dr. Lauren Sheppard and Dr. Olivia Pilon are mentioned for gentle, thorough care, and anxious patients note they were calmed with breaks and reassurance during treatment.
Summary of 201 patient reviews, December 2025–September 2026, updated September 2026
CarolinasDentist provides orthodontic care in Winston-Salem, NC, serving children, teens, and adults across 16 locations in the region.
The practice is led by Dr. Olivia Pilon, Dr. Laurent Pilon, and Dr. Lauren Sheppard, who offer treatment options that include Invisalign clear aligner therapy. As a Diamond Plus Invisalign Provider, the practice has completed a high volume of cases using this system. Digital impressions are captured using intraoral scanning technology for treatment planning and appliance fabrication. The practice accepts most dental insurance plans and files claims on behalf of patients, who are asked to bring current insurance cards to their first visit. Payment plans are available, and the practice accepts CareCredit in addition to offering in-house financing options. Evening appointments can be scheduled, and patients may book consultations online. CarolinasDentist operates 16 locations throughout the Winston-Salem area, with staff members who speak both English and Spanish. The practice holds a 4.9 rating based on 995 Google reviews. Patients seeking orthodontic evaluation in Winston-Salem, NC, should schedule a consultation to determine which treatment approach is appropriate for their individual needs.
Treatments offered
Who They Treat
CarolinasDentist provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
CarolinasDentist uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Cone Beam CT (3D X-Ray)
Laser Dentistry
Orthodontists at this office
provider
headshot
headshot
Dr. Olivia Pilon
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
provider
headshot
headshot
Dr. Laurent Pilon, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients8 yrs experience
provider
headshot
headshot
Dr. Josh Zukerman
NPI verified · no bio or photo on file
Accepting New Patients
provider
headshot
headshot
Dr. Lauren Sheppard
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients3 yrs experience
Insurance accepted
5 plans listedAetnaBlue Cross Blue ShieldCignaDelta DentalMetLife
They accept insurance and offer financing options including CareCredit and Sunbit, but no specific insurance carriers are named on the provided content.
What patients say
Latest review 6 weeks ago
What patients praise
- Reviews describe same-day appointments for emergencies like chipped teeth, loose bridges, and broken crowns.
- Several reviewers report long procedures such as root canals with crowns, or wisdom tooth extractions, wrapped up in a single sitting.
- Anxious patients report feeling relaxed during visits, with numbing described as effective and little discomfort noted during extractions.
Things to know
- A few reviews mention billing issues, including undisclosed out-of-pocket costs and a disputed cancellation fee.
- A few reviews describe communication breakdowns, including a no-show appointment and unanswered calls during that incident.
Who it suits
- Anxious or nervous patients
Doctors patients mention
- Dr. Lauren Sheppard · 18 reviews
- Dr. Olivia Pilon · 7 reviews
Orthodontic care in reviews
A few reviews describe getting fitted for and completing Invisalign treatment, with staff described as gentle and informative when introducing the process.
- Last 90 days
- 172 reviews
- averaging 4.9★
- Last 12 months
- 500 reviews
- averaging 4.9★
- Owner replies
- 95% of reviews
- typically within 16 days
- Compared with Winston-Salem
- Higher rated than 64%
- of 22 practices we track
62
Oct 2023Sep 2026
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 0 |
| Jan 2024 | 0 |
| Feb 2024 | 0 |
| Mar 2024 | 0 |
| Apr 2024 | 0 |
| May 2024 | 0 |
| Jun 2024 | 0 |
| Jul 2024 | 0 |
| Aug 2024 | 0 |
| Sep 2024 | 0 |
| Oct 2024 | 0 |
| Nov 2024 | 0 |
| Dec 2024 | 0 |
| Jan 2025 | 0 |
| Feb 2025 | 0 |
| Mar 2025 | 0 |
| Apr 2025 | 0 |
| May 2025 | 0 |
| Jun 2025 | 0 |
| Jul 2025 | 0 |
| Aug 2025 | 0 |
| Sep 2025 | 0 |
| Oct 2025 | 30 |
| Nov 2025 | 38 |
| Dec 2025 | 39 |
| Jan 2026 | 29 |
| Feb 2026 | 32 |
| Mar 2026 | 43 |
| Apr 2026 | 40 |
| May 2026 | 37 |
| Jun 2026 | 54 |
| Jul 2026 | 62 |
| Aug 2026 | 56 |
| Sep 2026 | 40 |
- 20254.9
- 20264.9
1★5★
- Invisalign / clear aligners3
PraiseCriticism
- Friendly staff60 / 3
- Gentle, comfortable care42
- The dentist37 / 1
- Clear explanations25 / 1
- Scheduling & wait times24 / 3
- Office & technology23 / 1
- Responsiveness18 / 3
- Cost, insurance & financing12 / 4
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 60 | 3 |
| Gentle, comfortable care | 42 | 0 |
| The dentist | 37 | 1 |
| Clear explanations | 25 | 1 |
| Scheduling & wait times | 24 | 3 |
| Office & technology | 23 | 1 |
| Responsiveness | 18 | 3 |
| Cost, insurance & financing | 12 | 4 |
Recent reviews from Google
4.9
995 reviews
Jordan L
2 weeks ago
The people and the Dr. were very nice. Everyone was upfront about the procedures and pricing and it felt fair and affordable. I feel like I chose a good home for my dentistry.
Steve Lovelace
4 weeks ago
I just left from seeing Dr. Lauren Pilon, Im terrified of the dentist! Dr. Pilon and his assistant made it so easy and made me feel so comfortable! Thanks to the whole staff for making my visit so easy! I would highly recommend this office to everyone! Thanks again, Steven Lovelace
Miranda Brown
a month ago
A few weeks ago I chipped my tooth and this office was able to squeeze me in same day! After that great experience, I chose to schedule a new patient appointment. Super friendly staff, very knowledgeable and communicative of insurance benefits, and very informative dentists. Not to mention the office is very clean and modern! 10/10 recommend this dentist office :)
Raushanah N. Butler
a month ago
My daughter found them while experiencing a dental emergency during a school break, so I trusted her judgment. But I also knew she was in pain. So, though I wanted to have a WHOLE ATTITUDE about paying out of pocket for some of the expenses (it's a me thing), the staff was very accommodating and extremely kind in assisting me so that my daughter could go back to school without any issues. I'M the one that needs to be at the dentist, but I'm grateful for a great staff and services that are/were worth the money (and tears LOL).
Brian Wilson
a month ago
Are you looking for a new dentist? This is the place to go. Just went for my 1st visit as a new patient and this place is awesome. Everyone was super nice. I would highly recommend. Very clean and welcoming. They have in-house financing if needed and also have a monthly plan if no insurance. 10/10
Questions about this practice
What orthodontic treatments does CarolinasDentist offer?
CarolinasDentist offers: Invisalign, Clear Aligners.
Does CarolinasDentist accept dental insurance?
CarolinasDentist accepts Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, MetLife.
Is CarolinasDentist accepting new patients?
CarolinasDentist is currently welcoming new patients in Winston-Salem, NC. Call (336) 726-5277 or book online to schedule.
Where is CarolinasDentist located?
CarolinasDentist is located at 3340 Tabor Pl Ct. Get directions: https://maps.google.com/?cid=10078658222339009992&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for CarolinasDentist?
CarolinasDentist office hours: Mon 7:00 AM–7:00 PM, Tue 7:00 AM–7:00 PM, Wed 7:00 AM–7:00 PM, Thu 7:00 AM–7:00 PM, Fri 7:00 AM–7:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does CarolinasDentist offer payment plans?
Yes, CarolinasDentist offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at CarolinasDentist?
CarolinasDentist is staffed by Dr. Olivia Pilon, Dr. Laurent Pilon, Dr. Josh Zukerman, Dr. Lauren Sheppard.
What is the patient rating for CarolinasDentist?
CarolinasDentist has a 4.9-star rating based on 995 patient reviews on Google.
How long has CarolinasDentist been in practice?
CarolinasDentist has been providing orthodontic care since 2013, serving the Winston-Salem, NC community for over 13 years.
Other CarolinasDentist locations
Research with AI
Accepting new patients
Est. 2013
Payment Plans Available
In-House Financing
Evening Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon7:00 AM – 7:00 PM
Tue7:00 AM – 7:00 PM
Wed7:00 AM – 7:00 PM
Thu7:00 AM – 7:00 PM
Fri7:00 AM – 7:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listingNearby orthodontists in Winston-Salem
Within 1 miles
Reynolda Smiles
4.7 · (676) · Winston-Salem
Chermak David S DDS
5.0 · (1) · Winston-Salem · 0.2 mi
✓ Board certified · AAO member
Bisig + Chermak + Rudnicke Orthodontics
4.9 · (430) · Winston-Salem · 0.2 mi
✓ Board certified · AAO member