Champion Orthodontics - Raleigh

I’m extremely disappointed with my recent experience at Champion Ortho. About 10 years ago, they placed my permanent retainer. When it recently broke, I returned to their office expecting they would at least help repair or replace it. Instead, I was told they would only remove the broken retainer if I agreed to move forward with $3,000 worth of Invisalign treatment. That felt unreasonable and completely unrelated to what I came in for. I simply wanted the broken retainer addressed. What was even more upsetting was the change in attitude once I made it clear I was not interested in spending $3,000. The interaction became noticeably cold and unwelcoming, which made me feel like I couldn’t trust their intentions. I ultimately went to a different orthodontist — one I had no prior history with — and they took care of me without pressure, upselling, or attitude. The difference in professionalism and patient care was night and day. Unfortunately, based on my experience, I would not recommend Champion Ortho and will not be returning.

We have had three of our children with braces from this office. The first two were with Dr Land. I noticed most of the reviews online were from quite a few years ago. Those were given when Dr Land was still running the office. They are now under different ownership and leadership. We have not had a very positive experience since that time. Today, while waiting for treatment to finish, The music they were playing over the loud speaker was about killing someone tying someone up and used multiple profanities. I don't think that's what we should be playing in a public place especially one that is typically working with children. I am very disappointed in what this practice has become.

Chloe was extremely helpful, kind and knowledgeable. She made me feel very welcome at my first appointment! Dr. Gladwell was too very professional and very kind.

Made an appointment for Monday 6/30 at 12pm and they changed my appointment to a different day the Friday before. The customer service is lacking sincerity and quality, do not waste your time here. Also they open at 8, but the front desk worker was late and didn’t arrive till 8:03am.

This place has been very great to me and my older sister. We have been associated since 2021 and they have been nothing but great!!