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Board CertifiedAccepting new patients
Friendly Dental Group
Friendly Dental Group operates an orthodontic practice in Concord, North Carolina, staffed by three dentists: Dr.
160 Concord Commons Place Southwest D1, Concord, NC 28027
4.5(320 reviews)
About Friendly Dental Group
Braces for teens come up often here, but some cases stretched years beyond the original nine-month estimate, with removal appointments repeatedly rescheduled.
Friendly Dental Group is a general dental practice in Concord that also offers Invisalign, traditional braces, clear aligners, TMJ treatment, and retainers. Reviews mention braces and teen patients more than at a typical general practice, and many reviewers describe staff and dentists, including Dr. Renu Virdi, as putting anxious or first-time patients at ease with step-by-step explanations before procedures. A recurring pattern involves scheduling: some patients get seen quickly, while others describe long waits for orthodontic appointments or mixed-up scheduling near the end of treatment. A number of reviews also raise concerns about billing accuracy and whether treatment recommendations were necessary.
Summary of 200 patient reviews, May 2017–September 2026, updated September 2026
Friendly Dental Group operates an orthodontic practice in Concord, North Carolina, staffed by three dentists: Dr.
Jasenna Johnson, Dr. Renu Virdi, and Dr. Rossi M. Williams. The practice utilizes 3D scanning technology for diagnostic imaging and treatment planning. Board certification credentials are maintained by the dental team. Financial accessibility is addressed through available payment plan options for patients requiring extended treatment schedules. The practice has received 320 Google reviews, resulting in a 4.5-star average rating from patients. Services encompass standard orthodontic treatments including traditional braces and clear aligner therapy. The Concord location serves patients throughout the greater Charlotte metropolitan area. Digital imaging capabilities allow for precise treatment mapping and progress monitoring throughout the orthodontic process. Patient scheduling accommodates both routine adjustment appointments and initial consultations for treatment planning.
Photos
Treatments offered
Who They Treat
Friendly Dental Group provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Friendly Dental Group uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Digital Records
Digital X-rays
Intraoral scanners
AI-assisted imaging
Nitrous Oxide
Orthodontists at this office
provider
headshot
headshot
Jasenna Johnson, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
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Renu Virdi, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Rossi M. Williams, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
most dental insurance plans
What patients say
Latest review 3 weeks ago
What patients praise
- Reviewers often note that dentists explain each step of a procedure before starting, which several say eased dental anxiety.
- Staff are frequently described as warm with anxious patients and young children, including offering a mouth guard to ease jaw discomfort during fillings.
- Some reviews describe noticeably improved smiles after treatment, including fillings redone in white for a better appearance.
Things to know
- Some reviews describe braces treatment lasting far longer than originally planned, with one case going from a projected nine months to several years, and retainers fitting poorly afterward.
- A number of reviews mention scheduling problems, including missed or rescheduled appointments and long waits for orthodontic visits.
Who it suits
- Teens in orthodontic treatment
- Anxious or nervous patients
- Families with multiple children in treatment
Doctors patients mention
- Dr. Renu Virdi · 14 reviews
- Dr. Rossi Williams · 3 reviews
- Dr. Jasenna Johnson · 1 review
Orthodontic care in reviews
Orthodontic reviews are mixed: some describe a positive experience getting braces on, but several report braces staying on for years longer than expected, ill-fitting retainers after removal, and repeated rescheduling of the final removal appointment.
- Last 90 days
- 25 reviews
- averaging 4.6★
- Last 12 months
- 132 reviews
- averaging 4.8★
- Owner replies
- 8% of reviews
- typically within 25 days
16
Oct 2023Sep 2026
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 2 |
| Jan 2024 | 3 |
| Feb 2024 | 1 |
| Mar 2024 | 1 |
| Apr 2024 | 1 |
| May 2024 | 14 |
| Jun 2024 | 9 |
| Jul 2024 | 2 |
| Aug 2024 | 1 |
| Sep 2024 | 1 |
| Oct 2024 | 2 |
| Nov 2024 | 1 |
| Dec 2024 | 1 |
| Jan 2025 | 1 |
| Feb 2025 | 1 |
| Mar 2025 | 0 |
| Apr 2025 | 0 |
| May 2025 | 2 |
| Jun 2025 | 3 |
| Jul 2025 | 1 |
| Aug 2025 | 2 |
| Sep 2025 | 2 |
| Oct 2025 | 6 |
| Nov 2025 | 15 |
| Dec 2025 | 13 |
| Jan 2026 | 12 |
| Feb 2026 | 16 |
| Mar 2026 | 15 |
| Apr 2026 | 15 |
| May 2026 | 3 |
| Jun 2026 | 12 |
| Jul 2026 | 4 |
| Aug 2026 | 8 |
| Sep 2026 | 12 |
- 5★312
- 4★12
- 3★2
- 2★6
- 1★38
- 20164.7
- 20175.0
- 20184.5
- 20194.8
- 20203.3
- 20214.3
- 20222.9
- 20232.1
- 20244.1
- 20254.5
- 20264.8
1★5★
- Braces8
PraiseCriticism
- Friendly staff67 / 9
- The dentist37 / 12
- Gentle, comfortable care31 / 5
- Scheduling & wait times15 / 16
- Clear explanations19 / 2
- Great with kids11 / 6
- Responsiveness7 / 8
- Treatment results11 / 3
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 67 | 9 |
| The dentist | 37 | 12 |
| Gentle, comfortable care | 31 | 5 |
| Scheduling & wait times | 15 | 16 |
| Clear explanations | 19 | 2 |
| Great with kids | 11 | 6 |
| Responsiveness | 7 | 8 |
| Treatment results | 11 | 3 |
Recent reviews from Google
4.5
320 reviews
Matt
3 weeks ago
Great staff! Great cleaning and exam! To think I came in in the morning after a workout, and boom! Appt booked, everything done, and scheduled for the next cleaning. Outstanding! If only the dentist was a Bengals fan….WHODEY!
T. Chevonne (Chevi)
a month ago
I’m an autistic adult and I raise an autistic toddler independently. As you can imagine sometimes life feels like it’s just one challenge after another. I didn’t have childcare but I was still able to have my appointment because they watched my child while I got an xray. It’s still not ideal to have a toddler around while you’re getting dental work done so we reschedule for me to come back another time, but I gravely appreciate the efforts. I will continue to use friendly as my dental practice going forward.
Gilbert Burghardt
a month ago
The receptionist was friendly and welcoming the dental assistant was patient, clear and concise directions, overall first impression was good.
Charlene Harvell
2 months ago
Always very sweet and caring! Does a great job cleaning and explaining every step of what they are doing. I’m thankful that they are caring and gentle when doing dental procedures on me. They strive to give me the best care I can get. I definitely appreciate and recommend Friendly dental in Concord.
Lays Chips
3 months ago
Dr Williams is the best . Super friendly and you can tell he takes pride in serving our sweet children. Thanks for all you do for miss little Wynter . You make her visit great every time.
Questions about this practice
What orthodontic treatments does Friendly Dental Group offer?
Friendly Dental Group offers: Invisalign, TMJ Treatment, Clear Aligners, Traditional Braces, Retainers.
Is Friendly Dental Group accepting new patients?
Friendly Dental Group is currently welcoming new patients in Concord, NC. Call (704) 784-0056 to schedule.
Where is Friendly Dental Group located?
Friendly Dental Group is located at 160 Concord Commons Place Southwest D1. Get directions: https://maps.google.com/?cid=16379524715092645222&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Friendly Dental Group?
Friendly Dental Group office hours: Mon 9:00 AM–6:00 PM, Tue 9:00 AM–6:00 PM, Wed 9:00 AM–6:00 PM, Thu 9:00 AM–6:00 PM, Fri 8:00 AM–2:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Friendly Dental Group offer payment plans?
Yes, Friendly Dental Group offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Friendly Dental Group?
Friendly Dental Group is staffed by Jasenna Johnson, Renu Virdi, Rossi M. Williams. The practice is board-certified.
What is the patient rating for Friendly Dental Group?
Friendly Dental Group has a 4.5-star rating based on 320 patient reviews on Google.
Research with AI
Accepting new patients
Payment Plans Available
In-House Financing
Same-Day Appointments
Online Booking Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Credit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 6:00 PM
Tue9:00 AM – 6:00 PM
Wed9:00 AM – 6:00 PM
Thu9:00 AM – 6:00 PM
Fri8:00 AM – 2:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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