Asheville Smiles Cosmetic and Family Dentistry - Dr. Rebekkah Merrell

Worst Experience Ever My experience last December was the worst dental experience of my life. A true white knuckle pain filled experience. Before my work was started they sent in the “closer” with a list of things they recommended doing. I had already informed them my insurance was Humana and they went over the cost. I asked them multiple times if this was the total I would pay. They assured me it was even telling me that they fully understood Humana insurance and I might even get $ back. I had them do the recommended work and suffered through intense pain in the process. Vowing to never go back I put it behind me until… over 9 months later I received a text indicating I had a $517 bill remaining. They attempted to blame the insurance for not paying what they assumed they would pay. I questioned why they waited 9 months to inform me of this and they blamed it on a new software system. I will NEVER go back to them. Check out their 1 star reviews on Yelp and elsewhere.

I’ve been getting my teeth cared for here for 4 years. Always a great experience from the friendly front desk, super hygienists and Dr. Merrell. An all-pro team!

I had such a wonderful experience today at Asheville Smiles! From the moment I walked in, everyone made me feel so comfortable and at ease. The entire team was incredibly kind, welcoming and reassuring, which really helped calm my nerves. Hannah was especially sweet and caring, and the doctor took the time to reassure me throughout the procedure, making everything feel so smooth and stress free. The front desk staff were also very friendly and welcoming. So happy to have found my new dentist office in Asheville. 💙

Love this dentistry office. Great customer service from the moment you walk in till the moment you leave. Haven’t needed more than a cleaning yet but they do a great job with the oral exam, X-rays, and cleaning.

I’ve only ever had great experiences at Asheville Smiles. Everyone from the office staff and dental hygienist, to Dr. Merrell are kind, approachable, professional, and super competent.