Albany Dental Associates

First time visit. Broken wisdom tooth. From the first phone call to checking in everything was excellent! Jessica the office manager was helpful throughout the whole visit. Divila prepped everything and was excellent! Dr. Shraga was very nice and compassionate. They all deserve 6,7,8 or 100 stars!!

While a filling and a crown I received both failed far sooner than one would reasonably expect, the billing issues are what truly warrant this review. I paid for my dental work in full up front. Despite multiple phone calls over more than three months reminding the office to submit my insurance claims, they repeatedly failed to do so in a timely manner. When the claims were finally submitted, they were billed under the wrong provider. Because of that error, the insurance reimbursement (which should have been sent directly to me since I had already paid in full) was instead paid directly to the practice. This was not an isolated mistake. It happened multiple times. I ultimately opened a grievance case with my dental insurance company. After investigating, they confirmed that Albany County Dental Associates still has not corrected the inaccurate claims. As of the date of this review, the practice has effectively been paid twice for the same dental work: once by me and once by my insurance. Despite the insurance company’s findings, the billing issues remain unresolved. Everyone makes mistakes, but repeated billing errors of this magnitude, combined with months of delays and a failure to correct them in a prompt manner is problematic. At best, the billing practices I experienced were negligent and careless. At worst, they raise serious concerns about the office’s handling of insurance claims. If you’re considering this practice, I strongly recommend reviewing your insurance claims carefully, keeping detailed records of every payment, and verifying that reimbursements are processed promptly and correctly.

My experience here once again was great! They are very friendly, fast and helpful! Colleen was so nice, she really did an awesome job and made an uncomfortable situation very comfortable!!

Very unprofessional staff!! I was an established patient there FOR OVER 10 YEARS! and have been waiting on a call back for an appointment for over 6 months, once I decided to call now they inform me they dont take my insurance anymore. When asked why i didn't a letter or some form of communication happen about the change I just received stuttering and no real explanation from the receptionist. VERY UNPROFESSIONAL AND INCONSIDERATE!!

I am writing to express my profound gratitude for the exceptional service I received during my recent visit to your dental office. While there was an initial misunderstanding regarding the specific dental services I was scheduled to receive, the prompt and professional resolution provided by your staff was truly outstanding. I would like to specifically commend Jessica, Davila, and Ms. Chong at the front desk. Their remarkable professionalism, attentiveness, and dedication were instrumental in clarifying the situation. They went above and beyond to rectify the mix-up, meticulously ensuring that I ultimately received the exact services that had been initially discussed and promised. Their commitment to patient satisfaction, coupled with their excellent problem-solving skills, transformed a potentially frustrating situation into a genuinely positive experience. It is incredibly reassuring to encounter such a high caliber of customer care and a team so dedicated to ensuring their patients leave with a smile. Their efforts reflect incredibly well on your entire practice. I am deeply appreciative of their commitment and the seamless manner in which they handled everything. Thank you once again for providing such exemplary service and for employing such remarkable individuals. My overall experience was unequivocally 5 out of 5 stars. B Y Jones