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Big Bend Orthodontics provides orthodontic treatment in Webster Groves, MO, with a 5.
About Big Bend Orthodontics
Dr. Heidi Butts and staff are described as handling after-hours emergencies personally, from loose wires to urgent retainer replacements for visiting patients.
Dr. Heidi Butts draws praise for hands-on, ongoing involvement, including personally following up during the retainer phase and monitoring wisdom teeth. Reviews mention same-day emergency scheduling and after-hours help when a wire came loose or a retainer needed urgent replacement. The office is near two middle schools, which several families note lets kids walk to appointments, and results are described as straight smiles after years of braces or invisible fixes to old extraction gaps.
Summary of 68 patient reviews, January 2015–September 2026, updated September 2026
Treatments offered
Who They Treat
Big Bend Orthodontics provides orthodontic treatment for the following age groups:
Orthodontists at this office
Dr. HEIDI MARIE BUTTS, D.M.D., M.S.
NPI verified · no bio or photo on file
What patients say
Latest review 7 weeks ago
What patients praise
Who it suits
Doctors patients mention
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| Theme | Praise | Criticism |
|---|---|---|
| The orthodontist | 25 | 0 |
| Friendly staff | 18 | 0 |
| Treatment results | 11 | 0 |
| Great with kids | 11 | 0 |
| Scheduling & wait times | 9 | 0 |
| Gentle, comfortable care | 6 | 0 |
| Responsiveness | 4 | 0 |
| Clear explanations | 3 | 0 |
Recent reviews from Google
Always a good experience here. They treat my son well and they feel like family when you’re there. Highly recommend
Dr. Heidi is great and the staff is so professional and friendly!
Since working with Dr. Butts, I have been very impressed by her level of detail in her work. I am especially impressed by her follow up with orthodontics. My daughter went to an ortho in the area and as soon as the retainer went in he was finished. Dr. Butts will continue monthly visits for about 6 months. During that time she makes minor adjustments to the retainer in order to keep the teeth where she wants them. In addition, she follows the child until the wisdom teeth are removed. Wisdom teeth can create havoc in your child's mouth not to mention the ortho treatment that was just finished. My girls were in braces about 15 years ago and had their ortho followed them we wouldn't be where we are now. Also, you would be hard-pressed to find an orthodontist or dentist, in this day, that does all the work themselves. She has an assistant that may remove a wire before Dr. Butts looks at the child or her assistant will put the O-rings back on at the end of an appointment. Good luck finding that kind of commitment to the craft anywhere else. The location to two middle schools is key. Your child could, very easily walk to their appointments.
Great experience, friendly and accommodating. This was a visit on short notice for my daughter who isn’t a regular patient. All the staff was helpful and friendly. Would definitely recommend this office.
100/10 Dr. Butts bonded my front two teeth together. It was quick, painless and looks amazing! It is a perfect color match. I couldn't be happier!
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