Contemporary Dentistry - East Lansing

Very friendly staff. Iv loved every experience so far. So bubbly, when you call they say “how can we brighten your smile today?” It’s cheesy, but I love it so much! Great atmosphere

Because my long-time dentist didn’t take my new insurance, I had to look for a new dentist. I was sort of dreading it because I liked my ex dentist and loved my hygienist. But I was blown away by my new hygienist. She was so knowledgeable (as well as kind). Alexis explained my X-rays in more detail than I had previously experienced, and she immediately started treating issues with my gums that I had barely been aware of. My dentist was great, too! Very happy with my luck in getting in with my new team.

I absolutely love all the staff who take care of me here. They are kind & make you feel comfortable in a way I’ve never experienced at any dentist. That being said, the billing department is extremely shady. I was charged for a deeper clean my first time there. They said next time I wouldn’t need to pay extra to do it again. They call me the week of my appointment and tell me we have to reschedule. They couldn’t get me in for another 3 months. So I was screwed out of my appointment, yet they wouldn’t even make accommodations to get me in sooner for their mistake. When I did go back, I ended up getting overcharged for that same cleaning again. Really too much to type on here, but billing definitely cornered me on more than one occasion where partial work had already been done and I was coming back to get it finished, yet they won’t move forward with the appointment until you pay again but they just keep adding charges on. At one point I paid 600 and something dollars, then one of the machines go down and I have to literally come back for my appointment later the same day. Things happen and I completely understand but when I came back, I was charged again another 70 or 80 something dollars that I was not expecting to have to pay. The billing person brings you into a room. She told me that another charge was somehow left off and they forgot it. Well, not only did I have to leave and come back and spend an entire day around one appointment but then they’re adding extra charges on on top of it and not accommodating for all the inconveniences that they have caused me. I don’t know. It sucks because I really love the staff there, but it is A money grab and they put you in positions where you have to pay more & more out of pocket or you’re just screwed with a temporary in your mouth. Mind you, I do have insurance.

They are professional, friendly, and helpful. I am very satisfied with the care I’ve received here. Alexis does a great job.

**UPDATE** They aren't returning phone messages or emails... They must know they are in the wrong. It's wild there can be such a huge discrepancy between their estimated billing (with premium insurance) and the work they do. With all the other reviews this seems to be their MO... And they keep getting called out for it in their reviews. I was recommended this place by a friend. I have no issues with the Dentist or Hygienist. But boy as I'm learning from these recent comments that they DO NOT understand or know how insurance works. I have a print out of how my procedures would cost $0... Then at my last appointment I somehow OWE almost $200... That's a huge discrepancy from being told you don't owe anything, even with a printed out quote saying my patient responsibility was ZERO DOLLARS. I've emailed and called to meet with the office manager and haven't heard back. They literally gave me a false billing statement then all of a sudden I'm supposed to pay all of this money with ZERO COMMUNICATION. I was also overcharged on a flouride treatment that I was upsold, but after looking at my insurance policy it says it's fully covered... How does this place keep getting away with screwing people over?