Inner Harbor Dental Associates

I’ve visited this dentist office a few times, but my last visit was a complete disaster. I arrived at 9:47 am, parked on the street because their website doesn’t list the parking garages they accept. However, they have a printout at the office counter, which doesn’t help patients like me who can’t find parking on arrival. After getting checked in, I waited for at least 30 minutes and asked how much longer I’d have to wait. They told me it was about 20 minutes, but they were behind schedule. I was disappointed that they didn’t show any consideration for my inconvenience. Finally, I was called back to the back. The dental assistant wasn’t apologetic about my wait, and when the doctor finally came, he introduced himself to me over my shoulder, never walking to face me. He asked me if I was okay, which was a nice gesture, but it didn’t make up for the long wait and lack of apology. I had to wait so long to be seen, but they charged my card as soon as I arrived. It didn’t make sense to me. After all the dental work, I went to the front to check out and was scheduled for my next appointment without consulting me first. They told me it was a placeholder, but I didn’t agree. I had made a comment suggesting that everyone must have shown up for their appointments to be running behind, and the desk rep who I wasn’t even dealing with slid her chair over and said, “I truly hope you enjoy the rest of your day.” Which seemed very passive aggressive. I informed her that I would, but it didn’t have a great start due to the inconvenience and long wait. Dental offices serves patients, so they need to show a bit more care and consideration for their patients’ time and money. We come to get a service to keep our teeth healthy, not to be inconvenienced and have our time wasted. And deal with snarky comments instead of being apologetic about their shortcomings.

I visited Charles Dental Care a year ago for work on my teeth, I felt very uncomfortable with the service. My lady referred me to Harbor Dental Associates where I truly felt the professional care, genuine and softness I needed for a delicate, emotional process, not feeling rush, every process, even with cash I have to fork up. Care and transparency which made me move forward with the process from the sweet young lady’s having genuine conversation easing my anxiety. They haven’t done any work yet, but send repeated text messages to ensure my comfort and communication. After the work I will return for more work I need, insure I’ll be well taken care of. Tyrone Gladden 🫡

I was a new customer. Made my appointment in March, the 1st opening was April 23rd. Sounded like the answering service was in India, but got it done. I arrived early at 12:30 for my 1pm appt. because I suspected there would be forms to fill out. They handed me a tablet that needed a charge, but I got it done in low energy mode. There were 2 people before me and 5 came in after me. They were ALL called back before me! So after waiting 45 min. I asked what was going on and they assured me it would just be a few more minutes. 5 minutes later I was ushered back for a series of 13 X-rays that were painful and I'm not a wimp. I have a high tolerance to pain. Then back to the 2nd room and waited another 20 minutes! The tech that came in introduced herself from over my right shoulder. Never saw her face. She put a bib on me and poked around for a minute & looked at my X-rays & said I would need 2 crowns on "3 & 15" but that wouldn't happen today, this would just be a cleaning today. So I waited another 10 minutes. (by now it's 2:50) and another tech comes in to announce (over my right shoulder) that we're out of time so the cleaning will have to wait for the next appt. I said "I think we're done here - raise the chair please." And as I was getting up I was instructed to return to the reception area for check out. I knew this would rob me of another 15minutes so I quietly walked out. My appointment was with Dr. Juan Loyola and I never saw him. All the staff were women - not that there's anything wrong with that but they were over booked and I cannot recommend this practice to ANYONE!

Office Manager Morgan is rude and does not take accountability for the shortcomings of her staff. I was treated very poorly during a recent visit. The staff does not do a good job with communication and the management does NOTHING about it, in fact her communication skills are worst than the support staff. To spend thousands of dollars out of pocket and have to deal with such poor customer service skills is a shame. Would not recommend this establishment.

The staff and services are outstanding. I felt very comfortable about being there, not nervous like I've been at other dental offices that I've been to. I highly recommend Inner Harbor Dental Associates.