Baltimore City Dental Group

Dr Abdullah and D A Blanmeli made my procedure very tolerable. They were professional and made me feel very comfortable. Before I knew it I was done, effortlessly and painless. This office will be the only dentist will use and highly recommend.

I’m giving this location two stars specifically because of the wonderful dental professionals I encountered, particularly Dr. Zoey and the dentist who performed my root canal, as well as the hygienist who assisted during my first visit. They were all pleasant, professional, and made me feel that they genuinely cared about my dental experience. Unfortunately, my overall experience with the office administration/customer service was disappointing enough that I will not be returning. During my first visit, I paid after my treatment. When I returned about two weeks later for a root canal, I was unexpectedly asked to pay approximately $800 upfront. I simply asked why the process was different from my first visit and was referred to admin. The office manager’s response was condescending, stating she didn't know why that was allowed, including a comment that patients pay beforehand because “people will try to leave without paying.” Considering the demographics of the patients I had observed, I found the comment unnecessary and offensive. However, I paid and proceeded with treatment. I originally wanted the tooth extracted, but I followed the dentist’s recommendation to save it. I subsequently paid roughly $1,600 for the root canal and crown, only to experience the same pain about a month later and be told the tooth now needed to be extracted. I was extremely disappointed but what happened next was the final reason I decided I could not return. After the dentist left the room, I happened to notice the screen displaying notes from my patient file. There was a note stating, “Client says we are racist.” I was shocked because I had never said that. I had expressed concerns about the way I was spoken to and treated, but I never made that statement. For me, that was extremely troubling. A patient’s record should accurately reflect what was said and what occurred.The same administrator then came in to discuss the extraction and explained that I would be responsible for approximately another $800. When I expressed my disappointment about having just paid for the root canal and crown on the same tooth, she offered a discount. However, her tone throughout the conversation remained unpleasant. At that point, I asked her why a statement had been placed in my file saying that I called the office racist when I had not said that. She insisted that I had said it. I again explained that it was not true, and rather than continue the confrontation, I simply walked away. The dentists and hygienist I encountered were wonderful. My issue is with the administrative/customer service experience and the way my concerns were handled. Unfortunately, good clinical care is only part of the patient experience. Patients also deserve to be treated with respect, spoken to professionally, and have their concerns and statements documented accurately. This occurred back in June, and I recently received a reminder text about an upcoming appointment. I actually laughed because there was no way I was returning. Instead, I decided to finally share my experience, that was so uncomfortable and made me no longer feel welcomed there. I sincerely hope management takes this feedback as an opportunity to examine how patients are spoken to, how concerns are documented, and how situations involving misunderstandings are handled. Customer service matters, and so does making patients feel heard, respected, safe and welcomed!

I had a great experience at this dental office. They were very accommodating in getting me in as quickly as possible because I was in a lot of pain, and I really appreciated that. From the moment I walked in, all of the ladies at the front desk were professional, welcoming, and incredibly helpful. I went in to have two wisdom teeth extracted, and Dr. Park took the time to thoroughly explain the procedure, what to expect, and answered all of my questions. The extractions were completed with virtually no pain, which exceeded my expectations. A special thank you to Sasha, Dr. Park’s assistant. She was professional, patient, and made sure all of my questions were answered. She even went above and beyond by calling me the next day to check on how I was feeling and to see if I had any questions or concerns. That level of care really stood out to me. I highly recommend this office to anyone looking for a caring, professional, and knowledgeable dental team.

Excellent service. The place is so properly clean and nice. Dr. Michael Han was super professional and super awesome. He pulled my wisdom tooth out so fast I was like, “That’s it!?” (It was only one wisdom tooth.) I was hoping and wishing for him to be the one to pull my tooth because of so many positive reviews to him. I was super nervous and stressing out for nothing, lmao. He’s an excellent oral surgeon. The only problem was the discussion of billing, but things went okay and good. My insurance helped me pay less, and honestly this place is kinda cheaper than the other places that need an oral surgeon for wisdom teeth removal. So it was good either way. I will definitely come back if I have any issues or need teeth removed. Thank you.

Baltimore City Dental Group over exceeds!! They make me and my sons comfortable every visit. Dr. Nataliya and Assistant Sasha were very understanding, communicated well and made my son feel safe getting his fillings. Thanks guys!