Downer Place Dental & Orthodontics

I've been going to Downers Dental for several years. I've seen several different dentists. They all have been patient, informative & gentle. I went for a deep cleaning today. My appointment was at 3:00. I didn't see the dentist until almost 4. I truly understand how this happens. My concern was there was little, if any communication. Neither the office staff or dental staff shared why I was waiting so long. I finally got up from the chair & was pacing. The dentist saw me & apologized for the delay. I just wish I had been acknowledged sooner. I will continue to go back for my dental needs. Hopefully communication will be better.

I had an appointment today with my son; the staff was friendly, they got us in quick and as afraid as I was… the hygienist was gentle. I am so happy he and I found this place. Don’t worry about parking as I did. Plenty of free parking right in the front. I look forward to going again!!!!

When I made the appointment I told them I had a tooth crack and break. I also lost a filling in another tooth. I need one of them fixed, then I can make an appointment for a cleaning and then get the other one fixed. I was told yes, sure no problem, she scheduled the appointment and I asked again to make sure they would be able to do 1 filling. I was told yes. I get to my appointment today. At the front they say I’m there for an exam, I said no and I explain again. She says oh yes that’s all written here. They do x-rays of the whole mouth. The dentist comes in and says ok we can schedule you an appointment to fix the one that lost the filling. The other will have to be pulled. So at your next appointment we will do a cleaning and fix this filling. Then next appointment we can pull that other one. I told the dentist and he said they didn’t book you for enough time to do a filling. He is sorry for the confusion. There was no confusion!!! They knew exactly why i was there.i have to come out from sandwich, which is a 40 min dative at least. And I got a temporary filling. Which I could have went to Walgreens and got temporary fill and did it myself. I am not happy, but they are the only ones that take my insurance anywhere near me.

Since attending, The dentist is amazing but I can't say the staff seems the friendliest. I have been quite a few times now but today hit different. Melanie was the one who fixed my temporary crown today. I was there a few days ago w the same issue. Melanie was so friendly, so thorough with her work that it made the last visit feel rushed and lacking! Melani was super friendly, knowledgeable, and happy! I felt like she made sure everything was done correctly and she knew what she was doing. Many steps she took today, weren't done the first OR 2nd time they put the temp. on. Today made me feel way different than any other visit. Thanks Melani! U also smelled great! Keep up the great work. It definitely deserves some recognition. I wonder if I can always request u! Give this girl a promotion or something! Friendliest and most knowledgeable visit I have had yet!

I have nothing but good things to say, I was comforted and assured through the whole procedure, he checked on me multiple times during to make sure I was still doing okay. He was very gentle but also did an amazing job. Highly recommended. Such an amazing staff and place to get your teeth cared for!