Kaizen Dental Center - Downtown Honolulu

First time appointment, the staff where friendly, exam rooms where clean. Dr Lee explained his thoughts on the best procedure to resolve my husband's dental problem. We liked that the clinic had a dental lab.

On the island helping with storm recovery efforts and needed immediate dental care. Called the office after the VA dental office wouldn't see me and was in the chair 2 hours later. The attention to detail and care provided was second to none. In 60 years of dentist appointments, this was by far the absolute best. I only wish I could find this level of excellence in Texas.

AWFUL experience as a first time patient. They don’t explain the procedures that are taking place, the dentist (doctor) got super upset when I decided to only do a cleaning instead of getting my cavities handled as I’ve never had cavities filled so I didn’t know a numbing with a needle was necessary and I got super anxious about it as of course things can go wrong if it’s inserted wrong. He didn’t give any reassurance he actually got really upset and he and his team were questioning my decision repeatedly. As I was firm on only wanting the cleaning, the cleaning he began to give was super rough and low effort at the same time. (I was going to pay $626 for the cavities but decided before the procedure I no longer wanted it performed on that occasion due to feeling extremely uneasy and scared). So it was very money based as far as how things went after I decided this. They were super upset and rude and rushing my cleaning. My insurance covered it “100%” as they said but I still had to pay $60 which isn’t the biggest deal.Long story short don’t go here, I will be getting my cavities filled etc but not by this location. Don’t go here.Also just remembered that they kept going over details of an x-ray of teeth that weren’t mine and asking me questions about it but the xray wasn’t mine. “Does the two teeth that are missing ever bother you or get food in between” (inquiring to try to sell me implants most likely). I said no as I was confused because I have no missing teeth at all. When the doctor did a proper exam he realized it was the wrong xray.

Hands down the best dental experience I’ve ever had. I broke my tooth and was more upset about having to go to the dentist vs the broken tooth. Kaizen staff totally changed that. From the appointment line, front desk staff, dental assistant, and the dentist I could not have had a better experience AND I felt NOTHING!! Highly recommend this practice, especially if you struggle with dental experiences!!

Ive never been a fan of the dentist, the noise, the equipment, everything. They have been patient and always ask to see if I’m doing okay throughout my visit. Been back to see them because of the pleasant employees and experience.