Innovative Orthodontics

Absolutely amazing experience at Innovative Orthodontics! The staff is welcoming, professional, and truly cares about their patients. The office is clean, organized, and always runs smoothly. Highly recommend to anyone looking for quality orthodontic care! Once again Thank you Dr. Dave and Mrs. Janisa

Wonderful staff, especially Ms. Beverly!!! They are all so warm, and they really help to make dental work seem like a carefree walk in the park.

Their team did an amazing job on my sweet pea. She had her braces for less than two years and she’s like a whole new person now. Everyone in this office is always so kind and I was always able to go back there with her and sit with her at every appointment. The two orthodontists are very good at what they do and I never felt like they pushed unnecessary things on us. Thank you for all that you do and we appreciate everyone in this office.

My experience at this establishment was initially prompted by the obvious, interest in orthodontic treatment. The first contact was initiated after a call where i was told to come in to gain more information. I was treated to water, which was nice and was then led to a room where I received a 3d scan of my teeth. Afterwards I spoke with the manager I assume to go over preference of treatment. The Doctor then came in for a brief observation of my teeth and displayed a visualization of my results upon treatment completion. With this being my first contact with orthodontics I assumed nothing from this experience but later saw how weird this experience was. Through the 3d visuals you could see that i had cavities that i was currently getting filled one by one, which the doctor acknowledged but then told me that i could still start my braces treatment the same day. I admit that i should have waited but the acknowledgment from a trusted medical professional bore no red flags. Afterwards I went over payment options and provided a down payment of $1000 towards the total 5/7k and some change of the total procedure to lower the monthly payments. I was then sent to the waiting room to pick out colors and then led to an open room where other procedures occurred. 10 days into my treatment, my dentist was bewildered to see that i had braces and told me that my ortho should have advised me to finish any cavity treatments before starting ortho work. I was shocked 26 total days into my treatment i decided to switch to invisalign due to conversations with my dentist, flossing being a tedious task and also my relocation so i called the office. The office of course tried to offer treatment for my queries at their location but i declined due to the aforementioned. I was sent a final report including itemized costs of every part of my procedure. This is where i found an error. The person who i spoke with neglected to deduct the initial $1000 down payment and additionally kept the $1000 payment from my insurance which automatically goes towards the start of ortho procedures. I contacted my insurance and they referred me back to the office where whomever I spoke with tried to belittle me and claimed rights to my hard earned money. With Georgia being a one party consent state, I recorded my whole experience but this back and forth prolonged as they refused to refund what I was owed. After countless emails where i even provided all receipts and my persistence, some form of facility manager refunded my $1000 back to my insurance company. Although my experience in getting service was warm, which is expected when one party is gaining some sort of profit, the lack of professionalism, belittling, and greed I received in the end was disappointing especially as an aspiring medical professional. This allowed me to put myself into the position of what many individuals have experienced in healthcare in general where these facilities prioritize monetary profits rather than care in general, a shame.

My daughter had a severe underbite. Well now her teeth 😬 are positioned exactly where they are supposed to be. We have used Pooler and Rincon depending upon work and school schedules. I must say both locations are very nice and well accommodating for working parents and kids in school. Definitely recommend 👌🏽 Love my daughters smile. Thank you Dr. Clayton and Dr. Waters. You both are awesome and love the communication you have when I had so many questions. See you in a year for my son 💙