Tap to connect directly with this practice
Board CertifiedAAO MemberAccepting new patients
Joy Orthodontics
Joy Orthodontics is a practice in Jacksonville and St.
3600 Cardinal Point Dr, Jacksonville, FL 32257
4.8(219 reviews)
About Joy Orthodontics
Weekly braces cleanings at a partner dentist's office cut down on extra driving for families juggling busy schedules across town.
Joy Orthodontics runs multiple office locations, which reviews say makes scheduling around work and school easier, and some patients have their braces cleaned weekly at a partner dentist's office to cut down on extra trips. Reviews mention Dr. Jessica Crews and Dr. Kelsey Wahl explaining treatment plans and giving realistic expectations, including for unusual jaw and teeth problems. Several families with more than one child in treatment describe the office as accommodating siblings' appointments together, and a number of reviews describe nervous kids and first-time adult patients being put at ease.
Summary of 124 patient reviews, October 2014–August 2026, updated September 2026
Joy Orthodontics is a practice in Jacksonville and St.
Johns, Florida offering comprehensive orthodontic treatment including braces, Invisalign, and specialized appliances. Both doctors are board-certified by the American Board of Orthodontics and use advanced technology including iTero digital scanning and i-CAT 3D imaging.
Treatments offered
Who They Treat
Joy Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Joy Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Cone Beam CT (3D X-Ray)
Accelerated Treatment
iTero/TRIOS
accelerated ortho
Orthodontists at this office
provider
headshot
headshot
Dr. Jessica Crews, DDS
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Dr. Kelsey Wahl, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
-- MITCHELL ROBERT LEVINE --, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients19 yrs experience
Insurance accepted
1 plan listedHumana
If your dental plan covers orthodontic treatment, you may qualify for Invisalign treatment.
What patients say
Latest review 7 weeks ago
What patients praise
- Two office locations and a weekly cleaning arrangement at a partner dentist give families flexibility around work and school schedules.
- Dr. Jessica Crews and Dr. Kelsey Wahl are described as giving clear, realistic explanations of treatment plans, including for more complex jaw and teeth issues.
- Families with several children in treatment describe siblings' appointments being coordinated together and multiple kids completing braces over the years.
Things to know
- A few reviews mention scheduling issues, including one describing braces removal being delayed past a planned date despite advance notice.
- A handful of reviews mention long hold times or unanswered calls when trying to reach the office.
Who it suits
- Families with multiple children in treatment
- Patients transferring mid-treatment from another office
- Anxious or first-time patients, including adults
Doctors patients mention
- Dr. Jessica Crews · 25 reviews
- Dr. Kelsey Wahl · 3 reviews
- Last 90 days
- 5 reviews
- averaging 4.6★
- Last 12 months
- 32 reviews
- averaging 4.7★
- Owner replies
- 11% of reviews
5
Oct 2023Sep 2026
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 2 |
| Dec 2023 | 2 |
| Jan 2024 | 1 |
| Feb 2024 | 2 |
| Mar 2024 | 0 |
| Apr 2024 | 2 |
| May 2024 | 3 |
| Jun 2024 | 2 |
| Jul 2024 | 2 |
| Aug 2024 | 2 |
| Sep 2024 | 1 |
| Oct 2024 | 1 |
| Nov 2024 | 2 |
| Dec 2024 | 2 |
| Jan 2025 | 1 |
| Feb 2025 | 2 |
| Mar 2025 | 5 |
| Apr 2025 | 1 |
| May 2025 | 3 |
| Jun 2025 | 2 |
| Jul 2025 | 3 |
| Aug 2025 | 5 |
| Sep 2025 | 3 |
| Oct 2025 | 3 |
| Nov 2025 | 3 |
| Dec 2025 | 1 |
| Jan 2026 | 3 |
| Feb 2026 | 5 |
| Mar 2026 | 2 |
| Apr 2026 | 3 |
| May 2026 | 2 |
| Jun 2026 | 3 |
| Jul 2026 | 3 |
| Aug 2026 | 1 |
| Sep 2026 | 1 |
- 5★209
- 4★10
- 3★0
- 2★3
- 1★4
- 20145.0
- 20155.0
- 20165.0
- 20175.0
- 20184.6
- 20194.9
- 20205.0
- 20215.0
- 20224.9
- 20234.0
- 20244.8
- 20255.0
- 20264.6
1★5★
- Braces45
- Retainers3
PraiseCriticism
- Friendly staff56 / 3
- The orthodontist29
- Great with kids20
- Scheduling & wait times15 / 5
- Clear explanations16
- Office & technology14
- Gentle, comfortable care12 / 1
- Treatment results12
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 56 | 3 |
| The orthodontist | 29 | 0 |
| Great with kids | 20 | 0 |
| Scheduling & wait times | 15 | 5 |
| Clear explanations | 16 | 0 |
| Office & technology | 14 | 0 |
| Gentle, comfortable care | 12 | 1 |
| Treatment results | 12 | 0 |
Recent reviews from Google
4.8
219 reviews
David Bee
5 months ago
When my son wanted orthodontic braces he went to a friend‘s place of work, not knowing the cost, but knowing that it was a must, they gave him a huge discount interest free because they knew he was a young, struggling man as most men in their 20s are trying to find their way as a father. I knew that it was my responsibility as a child or a teenager to pay for it so I was happy to obliged highly recommend them not only for their professional professionalism, but their empathy.
Kaitlynn Walek
Edited 5 months ago
I went in for an Invisalign scan And environment was so great. Everybody was so friendly. Dr. Cruz was absolutely amazing very kind and very sweet. My assistant Bethany made the appointment go very smooth, and she was super gentle. 10/10 recommendation😊
刘奕辰
6 months ago
Yesterday I went to the clinic for a follow-up appointment. I was seen by a Black woman, but when she was removing the wires from my upper jaw braces, the clips on my front teeth weren't fully released. Forcibly removing the wires caused my teeth to become loose, and I'm experiencing excruciating pain. I hope you can be more professional and attentive in your work. I don't want someone unfamiliar with the procedures to experiment on my teeth. Thank you for your understanding.
Antonio Martin
7 months ago
I had an excellent experience at Joy Orthodontics. The staff was incredibly friendly, welcoming, and professional from start to finish. They made the entire visit smooth and comfortable, taking time to explain everything clearly and ensure I felt at ease. The office atmosphere is positive and well-organized, and you can tell they truly care about their patients. Highly recommend!
Questions about this practice
What orthodontic treatments does Joy Orthodontics offer?
Joy Orthodontics offers: Early Treatment, Invisalign, Self-Ligating Braces, Traditional Braces, Retainers.
Does Joy Orthodontics accept dental insurance?
Joy Orthodontics accepts Humana.
Does Joy Orthodontics offer free consultations?
Yes, Joy Orthodontics offers a free initial orthodontic consultation. Call (904) 737-4626 to schedule.
Is Joy Orthodontics accepting new patients?
Joy Orthodontics is currently welcoming new patients in Jacksonville, FL. Call (904) 737-4626 to schedule.
Where is Joy Orthodontics located?
Joy Orthodontics is located at 3600 Cardinal Point Dr. Get directions: https://maps.google.com/?cid=17600908910170582177&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Joy Orthodontics?
Joy Orthodontics office hours: Mon 8:00 AM–4:00 PM, Tue 8:00 AM–4:00 PM, Wed 8:00 AM–4:00 PM, Thu 8:00 AM–4:00 PM, Fri 8:00 AM–3:30 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Joy Orthodontics offer payment plans?
Yes, Joy Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Joy Orthodontics?
Joy Orthodontics is staffed by Dr. Jessica Crews, Dr. Kelsey Wahl, -- MITCHELL ROBERT LEVINE --. The practice is a member of the American Association of Orthodontists (AAO) and board-certified.
What is the patient rating for Joy Orthodontics?
Joy Orthodontics has a 4.8-star rating based on 219 patient reviews on Google.
How long has Joy Orthodontics been in practice?
Joy Orthodontics has been providing orthodontic care since 2014, serving the Jacksonville, FL community for over 12 years.
Research with AI
Accepting new patients
Est. 2014
Free Consultation
Payment Plans Available
Online Booking Available
Emergency Hours Available(904) 999-9739
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 4:00 PM
Tue8:00 AM – 4:00 PM
Wed8:00 AM – 4:00 PM
Thu8:00 AM – 4:00 PM
Fri8:00 AM – 3:30 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listingNearby orthodontists in Jacksonville
Within 5 miles
Distinctive Dentistry by Mullens & Nguyen
5.0 · (651) · Jacksonville
✓ AAO member
Greenberg Dental & Orthodontics
4.1 · (516) · Jacksonville · 5 mi
✓ Board certified · Medicaid
Rice Orthodontics
5.0 · (116) · Jacksonville · 5.1 mi
✓ AAO member · Free consult