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Edwards, Cavendish & Jones is a general dentistry practice in downtown Jacksonville offering comprehensive dental services including orthodontics, Invisalign, cosmetic dentistry, dental implants, and children's dentistry.

About Edwards, Cavendish & Jones Jacksonville Dentistry
Anxious patients mention weighted blankets, heated massage chairs, and nitrous options at this downtown Jacksonville dental practice offering Invisalign and TMJ treatment.
Edwards, Cavendish & Jones is a general dentistry practice in downtown Jacksonville that also offers Invisalign and TMJ treatment alongside its broader services. Reviews describe an office built around comfort for nervous patients, with heated vibrating chairs, blankets, headphones, and nitrous or anti-anxiety options offered before procedures. Same-day emergency care comes up often, including crown reattachments and broken teeth handled on short notice, and the three dentists, Dr. Michele Cavendish, Dr. Brittany Lin Jones, and Dr. Robin Ford Edwards, are each named individually for careful, thorough work. Some reviewers mention the parking and downtown setting as part of what makes visits easy despite the drive.
Summary of 202 patient reviews, November 2020–September 2026, updated September 2026
Edwards, Cavendish & Jones is a general dentistry practice in downtown Jacksonville offering comprehensive dental services including orthodontics, Invisalign, cosmetic dentistry, dental implants, and children's dentistry.
The all-female practice serves patients of all ages with state-of-the-art technology and a focus on personalized, compassionate care.
Treatments offered
Who They Treat
Edwards, Cavendish & Jones Jacksonville Dentistry provides orthodontic treatment for the following age groups:
Technology & Equipment
Edwards, Cavendish & Jones Jacksonville Dentistry uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Robin Ford Edwards
NPI verified · no bio or photo on file
Dr. Brittany Lin Jones
NPI verified · no bio or photo on file
Dr. Michele Cavendish, DMD
NPI verified · no bio or photo on file
What patients say
Latest review 7 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
A small number of reviews mention Invisalign completed here, including one patient who went through the process twice, and braces offered as part of the practice's broader dental services.
| Oct 2023 | 5 |
|---|---|
| Nov 2023 | 10 |
| Dec 2023 | 3 |
| Jan 2024 | 6 |
| Feb 2024 | 5 |
| Mar 2024 | 6 |
| Apr 2024 | 5 |
| May 2024 | 9 |
| Jun 2024 | 8 |
| Jul 2024 | 10 |
| Aug 2024 | 11 |
| Sep 2024 | 8 |
| Oct 2024 | 4 |
| Nov 2024 | 11 |
| Dec 2024 | 11 |
| Jan 2025 | 9 |
| Feb 2025 | 8 |
| Mar 2025 | 13 |
| Apr 2025 | 11 |
| May 2025 | 11 |
| Jun 2025 | 16 |
| Jul 2025 | 10 |
| Aug 2025 | 14 |
| Sep 2025 | 14 |
| Oct 2025 | 4 |
| Nov 2025 | 0 |
| Dec 2025 | 0 |
| Jan 2026 | 0 |
| Feb 2026 | 1 |
| Mar 2026 | 23 |
| Apr 2026 | 25 |
| May 2026 | 18 |
| Jun 2026 | 12 |
| Jul 2026 | 14 |
| Aug 2026 | 8 |
| Sep 2026 | 8 |
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 53 | 0 |
| Friendly staff | 41 | 1 |
| Gentle, comfortable care | 29 | 0 |
| Clear explanations | 13 | 0 |
| Scheduling & wait times | 11 | 2 |
| Treatment results | 10 | 0 |
| Office & technology | 11 | 0 |
| Responsiveness | 8 | 1 |
Recent reviews from Google
Best dental care I’ve ever had!!!! I absolutely love the staff, from the front desk, to the hygienists to billing (yes, even billing is fantastic). Dr. Jones is by far THE BEST dentist I have ever had in my 63 years!!! She is so caring, gentle and smart!!! I am so happy I found her and the practice. I can’t recommend enough!
Edwards, Cavendish & Jones have been our families dentist for MANY HAPPY years!!! Truly, no better team, start to finish, to help keep our dental health at its best!
Professional and thoughtful. Everyone works as a team through each process. Each step is explained and never rushed. They always make me feel welcome and appreciated. Very refreshing to not feel like I'm just a number.
Saddened to say Today (8/28/2025) I left my dental appointment disappointed and dissatisfied after 10+ years of receiving dental service at the Edwards, Cavendish & Jones. Today’s Service was not completed thoroughly, I was asked to sit in the lobby to get more xrays pictures because the young lady who I seen wasn’t able to get certain angles/pictures of what she needed. She expressed I would only have to wait 5 minutes. 5 minutes, 10 minutes passed by and no one came out to call me back to finish the X-rays pictures that couldn’t be captured the first time. So, eventually I got up and stated to the young lady behind the desk no one has come back out to get me; however I need to go. The young lady who I spoke to apologized and stated the service today will be canceled from my insurance and we can reschedule. I walked to my car after my appointment to drive home but, before I actually drive off I look in the mirror to see my smile and cleaning work. I realized that there is chip in the Front left tooth that was not there before my appointment. I turned my car off and walked back to the dentist office to see if I can speak to one of the main dentist such as Doctor Edwards or Doctor Cavendish, the young lady who I spoke to before informing her I’d been sitting there and no one came back out for me and the same lady that told me my insurance will not be billed for today’s service, told me that she will send me a text and for me to send the picture I showed her of my chipped tooth that I believe to have been caused by my cleaning service. I sent the picture with dialogue and no reply to follow.
The staff and doctors are amazing - very knowledgeable, thorough and friendly. The office is extremely clean. I moved away for 10 years and now I'm back and I couldn't be happier to be back with the ladies of EC&J! Best dental practice I've ever used, I cannot say enough good things about them.
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