Premier Smile Center

Excellent place! I came in for my check-up and had a great experience. The entire staff was very friendly and welcoming. The person who prepared everything before I saw the doctor was extremely patient and spoke Spanish(Perú), which made the experience even more comfortable. The doctor was also very thorough and took the time to explain everything in detail. I felt very well taken care of. Highly recommend!

I visited Premier Dentist Smile today expecting a routine dental cleaning and consultation. Instead, I was taken through X-rays, examinations, and treatment planning, which I was not expecting when I booked the appointment. I understand that a dentist needs to be honest and straightforward about a patient’s dental health, and I appreciate being given information about what may need to be done. However, my experience with the owner was unfortunately very disappointing. Just as I was about to pay, the owner stepped in and spoke to me directly. I found her approach to be very blunt and disrespectful. She told me that because I am young, I should consider going back to my country to have everything done. I understand being straightforward with a patient, but there is a respectful and professional way to communicate this kind of information. What made the situation even more uncomfortable was that this conversation happened openly and publicly, with other people around and looking at me. I feel that something so personal regarding my dental health could and should have been discussed with me privately, rather than in front of other people. I left feeling embarrassed and uncomfortable, when I should have felt like a respected patient. What made the experience more disappointing was that the other staff members I interacted with were lovely and gave me a completely different impression of the practice. They were kind, welcoming, and professional, which made my interaction with the owner even more surprising. I believe patients deserve to feel respected, comfortable, and heard, especially when discussing something as personal as their health. Being honest and straightforward does not have to mean being disrespectful, and sensitive information should be handled privately and professionally. Unfortunately, based on my experience with the owner today, I would not personally return. I hope this feedback is taken constructively, because the rest of the staff were genuinely pleasant and professional.

The dental work itself has been good, and I was very satisfied with my root canal. Unfortunately, the pricing and lack of transparency are a serious problem. A very basic X-ray that took only a couple of minutes was charged at $170. On top of that, they recently tried to charge me roughly three times what I had paid previously for the same type of dental cleaning, without clearly telling me in advance how much it would cost. I have no issue paying fair prices for good dental care, but these charges feel excessive, and patients should not have to discover them only after the treatment has already been performed. Good dentistry, but the billing practices need to be much more transparent and reasonable.

I had a wonderful experience at Premier Smile from check in, Gigi dental assistant, Alex dental hygienist and Drs. Kumar and Johnson. Everyone was professional and kind. Each person thoroughly explained the whole process and the rationale for each recommendation. I have never had such a thorough dental evaluation and cleaning. I would highly recommend this practice to all!!

First of all the entire staff here is professional and extremely welcoming, Dr. Charmaine Johnson took the time to explain everything about my visit in detail, not rushing or becoming frustrated at all of my questions. Then she sent me to Dinash to do my cleaning, she was precise and made me feel relaxed, very descriptive of how I should continue my health care in the future and treated me with the care you expect from a good medical professional. Thank you so much to the whole team here. I could not recommend a better dentistry to take yourself or a family member to.