Dentist in Hartford | Gorgeous Smiles Dental | Emergency and Cosmetic Dentistry

I had an extremely disappointing and concerning experience at this dental office. Since my visit, my bite has been completely altered—it’s now uncomfortable, crooked, and noticeably off from how it was when I came in. This alone is unacceptable. Beyond that, the level of professionalism was very poor. The staff did not listen to my concerns, and I often felt dismissed. I was also treated by students who clearly lacked the experience needed for proper care. At one point, my tooth was hit multiple times while they struggled to remove rubber bands, which was both painful and alarming. Patient privacy was also not respected. Staff openly discussed my care in the lobby in front of others, which is completely inappropriate and unprofessional. Financially, the situation was just as frustrating. I was overcharged and given the runaround when trying to resolve the issue. The manager has failed to return my calls despite multiple attempts, which shows a lack of accountability. Additionally, I had visible gum damage related to periodontal issues that was not properly addressed. They proceeded with a cleaning while ignoring a serious concern, and when I questioned it, my concerns were brushed off. That level of neglect is deeply troubling. Overall, this experience has left me in worse condition than when I arrived. I would not recommend this office to anyone seeking competent, respectful, and ethical dental care.

Don’t go here. One because it’s horrible one of the most traumatizing, worst experiences I ever had. I went in for my wisdom teeth removal. They gave me a Paper with different pain medication options for you to choose from. I chose a pain medication option, but when I got into the room, the dentist was rushing the whole process. I specifically told her I had chosen a pain medication option before we started the procedure. She responded to me and said oh no, you’re fine and proceeded to pull out all four of my wisdom teeth. I told her to stop multiple times because the pain was excruciating, which is exactly why I had chosen a pain medication option. Not only did she not listen to me, but she forced my face to stay still and kept pulling out my teeth, disregarding me. She pulled it out so badly that she chipped my other tooth while doing it. I have been having extreme pain in my jaw, even two months after that appointment. That’s how badly the lady dentist messed up. Not only my teeth, but also my jawline. Just horrible, I will never suggest this place to anybody, and I will always tell people to run. Don’t even bother going in there.

May 30 2026 If your going to put someone on hold for longer than 10min -45min! Tell them to call back. The lady at the front with the glasses is HORRIBLE. SHE MUST BE FAMILY because why does she work there? 🤔 She's rude, unapologetic and you basically have to interact with her to get your next damn appt! SHE HANGS UP ON YOUR FACE, SHE HAS NO TYPE OF HUMILITY, OR APATHY TOWARDS ANYTHING OR ANYONE. SOMEONE LIKE THIS SHOULD NOT BE WORKING FRONT DESK! I WILL BE REPORTING THIS!

Horrible experience… I booked an ortho appointment, interns were attempting to give me a “cleaning and X-rays” I told them I already had a cleaning and X-rays with my dentist and they asked me to send over my records. The front desk receptionist then told me the ortho is not taking any additional appointments…This office is disorganized and unprofessional. NEVER AGAIN.

My experience with this office was extremely frustrating due to administrative issues. I have been waiting since October to complete treatment, and my appointments were repeatedly canceled with different explanations—most often Because they No longer do root canals. This time they stated that the office did not have insurance authorization. After contacting my insurance company directly, I was told that all approvals had been in place since October. If there were questions or difficulty locating the authorization, the office could have contacted the insurance company rather than repeatedly canceling my appointments and placing that responsibility on me. When I spoke with the person who identified herself as the office manager, the conversation was dismissive and unprofessional. I was spoken over, and when I finally asked for the insurance contact information, I was told she was “not in the business of taking demands from clients” and my care was immediately discontinued. So I will have to wait for them to mail me my authorizations and let my insurance company know they’re not going to do the work and find a new doctor. I’m not At all bothered, I had no intentions on going back to this place. I just knew that because they received the authorization it was in my best interest to have them complete the work. The biggest frustration is this is that she reached out to me a few weeks ago, letting me know that she was now the office manager here Due to that lack of professionalism, I had previously experience. So my expectation here is that if you knew that was the case that you were handling things in the more effective manner. And should understand my Know what I had Previously experience. To be fair, the clinical staff were courteous and professional. My concern lies entirely with the administrative side, which appeared disorganized and handled the situation poorly. I had also scheduled appointments for two of my children who needed work done. Upon scheduling the appointments, I shared that They had already had a cleaning there was work that they needed done. There dentist provided me paperwork to find someone else to do that work. I contacted the office spoke with them told them what they needed. And of course, on the day of their appointment I received a phone call stating that they Are canceling their appointment because they’ve already had a cleaning this year. I advised them at that time yes they’ve had a cleaning, but that’s not what they’re coming for. We’ve had that conversation already. I was told that I needed to bring their Referral from their dentist And that they would label this an emergency visit and complete x-rays. Only to bring them into the office and be told that they could not do anything for them. I did not experience these issues at the Manchester location, which unfortunately no longer offers the service I needed. I hope this office improves its administrative communication and professionalism so other patients do not experience the same delays and frustration.