Premier Dental of Connecticut in West Hartford

I’ve been coming here since I was a child. My appointment was set 6 months back and was told that I was able to have my teeth fitting for bleach trays within the same appointment. Once there, they were like oh the scheduler didn’t book enough time so we will see if we can get someone to fit it after your cleaning. By the time the appointment was nearing the end they want to say oh you have spots on your teeth that should be addressed before bleaching. I’m instantly like what spots, the doctor comes in and was like ok we can either bleach the crap out of them or we can put a coating over them. Mind you I’ve been there twice before this year and was told they were spots from my braces that I also have had since I was a child. These same spots were here since I’ve had them bleached in 2019. So at this point I’m frustrated and express that how convenient it is that they failed to appropriately schedule me and now all of a sudden I need more work. So when I express this she goes “well if it were my child I’d want to have this taken care of first but you can do what you’d like, you can go to Westfarms mall for the bleaching.” At this point I’m beyond angry and keep my mouth shut. She walks me to the front and tells the woman at the desk “she’s frustrated because she wanted to get the bleaching trays” I could not believe the lack of professionalism. What did that have to do with anything I didn’t come to the front acting out of character I remained quiet. So now basically they are getting even more money out of me for an issue I’ve had for years. I am NEVER going back and that’s unfortunate because as I’ve stated I’ve been a patient since a child and I’m now 35 years old.

The front desk and administrative staff are always welcoming, professional, and attentive. I usually see a female hygienist who is fantastic—she explains every step before doing it, which makes the entire visit comfortable and easy. Unfortunately, my experience with the male hygienist during my recent visit fell short. He didn't explain what he was doing and was quite rough, leaving me jabbed a few times. I still really like this practice, but I will request a different hygienist for my next six-month cleaning. For the male hygienist, a little more focus on patient communication and care, and my experience would've been much better.

Never in my life have I ever had to fully register in order to keep my initial appointment for any doctor that I’ve been to. I usually arrive about 15 to 20 minutes early for my first appointment and finish whatever I need to finish. This place called me twice this week to tell me that it because I did not finish my registration. My appointment may be canceled. I called and spoke to another associate who said that that information is not correct and that people should not be saying that nor doing that. I’m not sure what part of the registration they need because they have my insurance information which is the main thing. I’m not sure if this place asks for a Social Security number, but I remember somewhere on the form and I said to myself now I’m not giving out my social to anybody. I know there were other things that need to be filled in, but I just figured I’d do it on Monday when I came. I received a message today saying that the appointment was canceled. Not for any wrongdoing Just some missing information on the registration form. My Husband and I are due to the area. We are looking for a new dentist. I start a certification program in two weeks. This is a major inconvenience. I’m good I’m moving on. No thank you

The dental work itself is excellent — the staff is friendly, professional, and the results have always been great. Unfortunately, the pricing has been frustrating. The final bill almost always ends up being much higher than the original quote, with little explanation beforehand. If they were more transparent and consistent with costs, this office would be much easier to recommend.

6 month cleaning was excellent. Hygienist did a very good job. Office staff, hygienist and dentist super helpful providing RX sensitivity toothpaste and calling in the script to CVS for future utilization and pickup of same.