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Children & Family Dentistry & Braces of Hartford provides orthodontic care in Hartford, Connecticut, treating children, teens, and adults seeking alignment correction and bite improvement.
About Children & Family Dentistry & Braces of Hartford
Dr. Lian treats braces patients ranging from young children to adults, with gentle care often noted, though scheduling delays and long waits are common complaints.
This pediatric and family dental practice offers orthodontic treatments including traditional braces, Invisalign, clear aligners, and retainers alongside general dental care. Braces cases come up often, spanning ages from young children through adults, and current orthodontist Dr. Lian is credited with explaining treatment plans and checking for poking wires during adjustments. Comfort during visits is a common thread, with calming techniques and reassuring assistants mentioned for anxious children. Scheduling, though, is a recurring frustration, with long waits and last-minute cancellations noted repeatedly.
Summary of 212 patient reviews, June 2024–September 2026, updated September 2026
Children & Family Dentistry & Braces of Hartford provides orthodontic care in Hartford, Connecticut, treating children, teens, and adults seeking alignment correction and bite improvement.
Dr. Schafft and Dr. Khalid, both members of the American Association of Orthodontists, lead the practice and offer clinically appropriate treatment options based on individual patient needs. The practice provides Invisalign clear aligner therapy, with recognition as a Diamond Plus Provider reflecting substantial case experience with the system. Early treatment for younger patients addresses developing malocclusions before permanent dentition is complete. Digital impressions using intraoral scanning technology eliminate the need for traditional putty molds and allow for precise treatment planning. Both doctors maintain active membership in the American Association of Orthodontists, the professional organization representing specialists who have completed accredited orthodontic residency training beyond dental school. The practice operates in Hartford and serves patients throughout the surrounding Connecticut communities. A complimentary initial consultation is available to evaluate treatment candidacy and discuss options. Online booking allows patients to schedule appointments directly through the practice website. Payment plans and in-house financing options are offered to distribute treatment costs over time. The practice has received a 4.3 rating from 734 Google reviews. Patients in Hartford and neighboring areas of Connecticut seeking orthodontic evaluation can contact the practice to determine whether treatment is appropriate for their clinical situation.
Treatments offered
Who They Treat
Children & Family Dentistry & Braces of Hartford provides orthodontic treatment for the following age groups:
Technology & Equipment
Children & Family Dentistry & Braces of Hartford uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Schafft
NPI verified · no bio or photo on file
Khalid
NPI verified · no bio or photo on file
Dr. RITA ANNE JONES, DMD
NPI verified · no bio or photo on file
Insurance accepted
4 plans listedWhat patients say
Latest review 7 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
Orthodontic reviews describe braces treatment as generally smooth, with cases spanning young children to adults and some long-term treatments ending in noticeably improved smiles. A few reviewers noted a decline in communication and care quality after a new orthodontist took over.
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| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 57 | 14 |
| Scheduling & wait times | 10 | 42 |
| The dentist | 29 | 8 |
| Great with kids | 27 | 8 |
| Gentle, comfortable care | 31 | 3 |
| Clear explanations | 15 | 3 |
| Responsiveness | 1 | 11 |
| Office & technology | 8 | 3 |
Recent reviews from Google
The staff was very professional kind a d considerate. The Dentist took the time to look over the x-rays with me and explain them. It was a rewarding experience.
My kids had an amazing experience at the dentist today, especially since it was my youngest’s very first visit! A huge thank you to Sandra, Sheila, and Mercedes for taking such wonderful care of us. You ladies were incredibly kind, patient, and made the experience so comfortable for my children. I truly appreciate everything you did. Thank you for making our visit such a positive one!
Both my children and I were pts at this place until yesterday. The wait to get in is so damn long and when you do get to see the hygienist it’s another wait for a dentist. That little piece of rug on the floor needs to be thrown out because it’s dirty and the floor itself looks like it’s hasn’t been swept for couple days. That’s not why I canceled our future appointment, I did because of how mean one of the female dentist was to my autistic son. She knows nothing about compassion. It’s best to go where we’re valued.
Terrible terrible. Scheduled appointments for no reason. Missed work and the professionalism is sub par. My mouth has been torn apart since last october. They have repeated procedures until i caught it. My final senture is horrible! Baby close my mouth, can't chew and i have bucked teeth. The Dr. did not give me any information on how to care for my bridge or denture. Now i have to start over again. Even with appointment i still wait over an hour to be seen. My insurance has been charged even for their mistakes.
I love them. They’re very fast. They get what you need done and they give you back-to-back appointments that people that really needed. This is a good dental and they make sure you’re OK before doing anythin. been going to the dentist since I was a little girl I don’t think I’m gonna be leaving anytime soon
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