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AAO MemberInvisalign ProviderAccepting new patients

Children & Family Dentistry & Braces of Hartford

Children & Family Dentistry & Braces of Hartford provides orthodontic care in Hartford, Connecticut, treating children, teens, and adults seeking alignment correction and bite improvement.

272 Franklin Ave, Hartford, CT 06114
4.3(734 reviews)
Call Now(860) 296-5437WebsiteDirections

About Children & Family Dentistry & Braces of Hartford

Dr. Lian treats braces patients ranging from young children to adults, with gentle care often noted, though scheduling delays and long waits are common complaints.

This pediatric and family dental practice offers orthodontic treatments including traditional braces, Invisalign, clear aligners, and retainers alongside general dental care. Braces cases come up often, spanning ages from young children through adults, and current orthodontist Dr. Lian is credited with explaining treatment plans and checking for poking wires during adjustments. Comfort during visits is a common thread, with calming techniques and reassuring assistants mentioned for anxious children. Scheduling, though, is a recurring frustration, with long waits and last-minute cancellations noted repeatedly.

Summary of 212 patient reviews, June 2024–September 2026, updated September 2026

Children & Family Dentistry & Braces of Hartford provides orthodontic care in Hartford, Connecticut, treating children, teens, and adults seeking alignment correction and bite improvement.

Dr. Schafft and Dr. Khalid, both members of the American Association of Orthodontists, lead the practice and offer clinically appropriate treatment options based on individual patient needs. The practice provides Invisalign clear aligner therapy, with recognition as a Diamond Plus Provider reflecting substantial case experience with the system. Early treatment for younger patients addresses developing malocclusions before permanent dentition is complete. Digital impressions using intraoral scanning technology eliminate the need for traditional putty molds and allow for precise treatment planning. Both doctors maintain active membership in the American Association of Orthodontists, the professional organization representing specialists who have completed accredited orthodontic residency training beyond dental school. The practice operates in Hartford and serves patients throughout the surrounding Connecticut communities. A complimentary initial consultation is available to evaluate treatment candidacy and discuss options. Online booking allows patients to schedule appointments directly through the practice website. Payment plans and in-house financing options are offered to distribute treatment costs over time. The practice has received a 4.3 rating from 734 Google reviews. Patients in Hartford and neighboring areas of Connecticut seeking orthodontic evaluation can contact the practice to determine whether treatment is appropriate for their clinical situation.

Treatments offered

Early TreatmentEarly TreatmentInvisalignInvisalignClear AlignersClear AlignersTraditional BracesTraditional BracesRetainersRetainers
GuidesHow much does Invisalign cost? →Clear aligner costs explained →Adult braces cost guide →

Who They Treat

Children & Family Dentistry & Braces of Hartford provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Technology & Equipment

Children & Family Dentistry & Braces of Hartford uses modern orthodontic technology to deliver precise, comfortable treatment.

3D Digital Scanning
Digital Records
iTero/TRIOS

Orthodontists at this office

provider
headshot

Schafft

NPI verified · no bio or photo on file

Lead OrthodontistAccepting New Patients
provider
headshot

Khalid

NPI verified · no bio or photo on file

Accepting New Patients
provider
headshot

Dr. RITA ANNE JONES, DMD

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients7 yrs experience

Insurance accepted

4 plans listed
AetnaCignaHumanaRenaissance Dental
Children & Family Dentistry & Braces of Hartford does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 7 weeks ago

What patients praise

  • Braces treatment is mentioned across a wide age range, from young children to adults, with several reviews praising the final results.
  • Calming techniques such as singing and play are noted for easing needle fears in anxious children.
  • Dr. Lian is noted for explaining x-rays and treatment steps and checking for poking wires during braces adjustments.

Things to know

  • Many reviews describe long waits and last-minute appointment cancellations.
  • Some reviews mention unanswered calls and delayed follow-up on referrals or braces consultations.

Who it suits

  • Young children needing routine or early treatment
  • Families with several kids in treatment
  • Adults pursuing braces or aligners

Doctors patients mention

  • Dr. Lian · 4 reviews

Orthodontic care in reviews

Orthodontic reviews describe braces treatment as generally smooth, with cases spanning young children to adults and some long-term treatments ending in noticeably improved smiles. A few reviewers noted a decline in communication and care quality after a new orthodontist took over.

Last 90 days
66 reviews
averaging 3.9★
Last 12 months
231 reviews
averaging 4.3★
Owner replies
98% of reviews
Reviews per month
31
Oct 2023Sep 2026
Reviews per month
Oct 20230
Nov 20230
Dec 20230
Jan 20240
Feb 20240
Mar 20240
Apr 20240
May 20240
Jun 202412
Jul 202423
Aug 202421
Sep 202411
Oct 202410
Nov 202415
Dec 20249
Jan 20257
Feb 202518
Mar 202516
Apr 202524
May 202521
Jun 202516
Jul 202522
Aug 202524
Sep 202526
Oct 202527
Nov 202523
Dec 202514
Jan 202611
Feb 202623
Mar 202613
Apr 20269
May 202619
Jun 202620
Jul 202631
Aug 202624
Sep 202611
Average rating by year
  • 20244.4
  • 20254.4
  • 20264.1
1★5★
Treatments patients mention
  • Braces18
  • Early (phase 1) treatment5
  • Jaw surgery4
What patients talk about
PraiseCriticism
  • Friendly staff57 / 14
  • Scheduling & wait times10 / 42
  • The dentist29 / 8
  • Great with kids27 / 8
  • Gentle, comfortable care31 / 3
  • Clear explanations15 / 3
  • Responsiveness1 / 11
  • Office & technology8 / 3
What patients talk about
ThemePraiseCriticism
Friendly staff5714
Scheduling & wait times1042
The dentist298
Great with kids278
Gentle, comfortable care313
Clear explanations153
Responsiveness111
Office & technology83

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Recent reviews from Google

4.3
734 reviews
Michael
Michael
a month ago
“

The staff was very professional kind a d considerate. The Dentist took the time to look over the x-rays with me and explain them. It was a rewarding experience.

Review from Google

Johanna
Johanna
2 months ago
“

My kids had an amazing experience at the dentist today, especially since it was my youngest’s very first visit! A huge thank you to Sandra, Sheila, and Mercedes for taking such wonderful care of us. You ladies were incredibly kind, patient, and made the experience so comfortable for my children. I truly appreciate everything you did. Thank you for making our visit such a positive one!

Review from Google

Crystal Gordon
Crystal Gordon
2 months ago
“

Both my children and I were pts at this place until yesterday. The wait to get in is so damn long and when you do get to see the hygienist it’s another wait for a dentist. That little piece of rug on the floor needs to be thrown out because it’s dirty and the floor itself looks like it’s hasn’t been swept for couple days. That’s not why I canceled our future appointment, I did because of how mean one of the female dentist was to my autistic son. She knows nothing about compassion. It’s best to go where we’re valued.

Review from Google

Jesse Williams
Jesse Williams
2 months ago
“

Terrible terrible. Scheduled appointments for no reason. Missed work and the professionalism is sub par. My mouth has been torn apart since last october. They have repeated procedures until i caught it. My final senture is horrible! Baby close my mouth, can't chew and i have bucked teeth. The Dr. did not give me any information on how to care for my bridge or denture. Now i have to start over again. Even with appointment i still wait over an hour to be seen. My insurance has been charged even for their mistakes.

Review from Google

Destiny Diaz
Destiny Diaz
2 months ago
“

I love them. They’re very fast. They get what you need done and they give you back-to-back appointments that people that really needed. This is a good dental and they make sure you’re OK before doing anythin. been going to the dentist since I was a little girl I don’t think I’m gonna be leaving anytime soon

Review from Google

Read all 734 reviews on Google →

Questions about this practice

What orthodontic treatments does Children & Family Dentistry & Braces of Hartford offer?+
Children & Family Dentistry & Braces of Hartford offers: Early Treatment, Invisalign, Clear Aligners, Traditional Braces, Retainers.
Does Children & Family Dentistry & Braces of Hartford accept dental insurance?+
Children & Family Dentistry & Braces of Hartford accepts Aetna, Cigna, Humana, Renaissance Dental.
Does Children & Family Dentistry & Braces of Hartford offer free consultations?+
Yes, Children & Family Dentistry & Braces of Hartford offers a free initial orthodontic consultation. Call (860) 296-5437 to schedule.
Is Children & Family Dentistry & Braces of Hartford accepting new patients?+
Children & Family Dentistry & Braces of Hartford is currently welcoming new patients in Hartford, CT. Call (860) 296-5437 to schedule.
Where is Children & Family Dentistry & Braces of Hartford located?+
Children & Family Dentistry & Braces of Hartford is located at 272 Franklin Ave. Get directions: https://maps.google.com/?cid=1020633572545088266&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Children & Family Dentistry & Braces of Hartford?+
Children & Family Dentistry & Braces of Hartford office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Children & Family Dentistry & Braces of Hartford offer payment plans?+
Yes, Children & Family Dentistry & Braces of Hartford offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Children & Family Dentistry & Braces of Hartford?+
Children & Family Dentistry & Braces of Hartford is staffed by Schafft, Khalid, Dr. RITA ANNE JONES. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Children & Family Dentistry & Braces of Hartford?+
Children & Family Dentistry & Braces of Hartford has a 4.3-star rating based on 734 patient reviews on Google.

Other Children & Family Dentistry & Braces of Hartford locations

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Children & Family Dentistry & Braces of Manchester
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Children & Family Dentistry & Braces of Springfield
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Research with AI

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272 Franklin Ave
Hartford, CT 06114
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(860) 296-5437
dentistryandbraces.com/locations/connecticut/hartford-location/
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Accepting new patients
Free Consultation
Payment Plans Available
In-House Financing
Online Booking Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed

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