Speaks Orthodontics

I wanted to leave this feedback in hopes the team actually reviews it. My husband booked our son's final appointment for a date in September. A few days before, the staff called to say they couldn't honor the appointment because their calendar hadn't been set when it was originally booked. It's unclear why they would schedule an appointment with a client in the first place if they can't guarantee it. . Instead of taking ownership of the scheduling error, the person on the phone placed the blame on my husband for booking the appointment saying “we told him when we scheduled the appointment our calendar wasnt up to date” and then offered him a date/time that he accepted under the impression they were offering something they could honor. They ended up rescheduling for two days later, but the way it was handled was frustrating and unprofessional. When I raised these concerns on the phone, the staff member I spoke with was dismissive and unapologetic. I don't typically leave reviews like this, but given how the conversation went, I felt it was important to share. If your office schedules an appointment and later needs to change it due to an internal calendar issue, that responsibility should be owned by the business, not placed on the client.

Great place to get straight teeth for children, teens and adults. Personable and professional staff and exceptionally clean and welcoming environment. Both of my children have beautiful aligned teeth and I’m almost done with my treatment as well! We love Dr. Speaks and would recommend his orthodontic practice to anyone seeking a beautiful smile!

All 3 of my kids have or are being treated here. Great experience with each one. The front desk is diligent about keeping all appointments on time. Courteous when needing to adjust appointments. Dr Speaks and all the staff in the back are professional yet approachable. Dr Speaks is honest about his opinion and approach. I appreciate knowing I am getting services only what is needed and not getting “sold” extras. I would recommend 10/10

My daughter had a very noticeable crossbite and was constantly biting her cheeks while chewing. Our previous orthodontist attempted to get her approved for braces through insurance, but after the initial denial, they told us it wasn’t worth appealing. Thankfully, our new dentist referred us to Dr. Speaks. From the very first visit, Dr. Speaks immediately recognized the issue and took the time to thoroughly explain the problem, the treatment process, and what we could expect. His team submitted the insurance claim, and when it was denied, they didn’t stop there. They fought for us by filing a strong appeal and resubmitting all the necessary documentation. Thanks to their persistence and attention to detail, my daughter was approved and is now on her way to a beautiful new smile. We are incredibly grateful to Dr. Speaks and his entire team, especially Dahlia for their dedication and hard work. Beyond getting the insurance approval, they treat every patient with genuine kindness, patience, and respect. We’re so happy our paths crossed with this wonderful practice! Highly recommend.

They are so great! Incredibly thorough, easy to book with, and work with your schedule!