Vital Smiles Dental & Orthodontics

Do not come here for orthodontics. Several appointments rescheduled throughout my son’s treatment. We showed up today for an appointment we got a text reminder for, to learn that there was no orthodontists so they were closed. I took time off work and wasted gas to drive to an appointment that i should have been contacted to cancel. I would give them zero stars if that was an option.

Poor customer service, I called and the lady was rude, didn’t let me finish the sentence before she gave an answer. Really bad customer service, rude staff and very poor information handling. All this bad reviews are right, this office is not friendly nor helpful.

I’ve been going here for many years and it’s overall completely unprofessional. Their procedures are outdated and caused me to need to get a root canal for the constant rescheduling of my appointments that were to fix my cavity. I’ve had to get procedures redone up to three times and there still seems to be something wrong with it. The staff is rude and I have had to wait an hour in the lobby just to have my appointment rescheduled and then only to have it rescheduled again. This is unprofessional and overall unacceptable for this place to still operate.

My niece had an abscess so bad from her root canal she was swollen face down to her neck. Took her in, they walked her out with medication and gave her a month appointment for another root canal. Currently in the hospital

Great experience with vital smiles the lady the front desk took her time and went through the steps for my insurance it was just great 3-13-26 just left vital smiles today had a appt for 8:00 3-13-26 for a teeth pulling they called my name i paid $110 but it was only $105 she said she'll put toward my next visit after they took my money they told me that my insurance didn't match my name my driver's license says my maiden name my insurance say my maiden and married name they told me I would have to wait 2-4weeks to get my money back they are a rip off and either change my insurance or change my driver's license to fit my insurance i'm pissed because the wait i have to wait for my money back I could have went somewhere else it's just funny that they took my money and then tell me that my insurance and my license didn't match which it do one just have my maiden name and the other has my maiden and married name