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Accepting new patients

University Place Smiles

University Place Smiles provides orthodontic treatment in University Place, WA, with a 4.

3838 Bridgeport Way West, University Place, WA 98466
4.5(932 reviews)
Call Now(253) 212-3430Book OnlineWebsiteDirections

About University Place Smiles

Denture and crown patients note quick turnarounds, with dentures finished in about four weeks and crowns placed in under ten minutes.

University Place Smiles is a general dental practice that also offers Invisalign and traditional braces alongside its broader dental services. Reviews often mention fast turnaround on procedures like dentures and crowns, along with sedation options such as nitrous and IV sedation for patients with dental anxiety. Dr. TK, Dr. Lee, and Dr. Chi are each mentioned by name, with several notes describing detailed explanations of procedures and treatment options before work begins. A number of reviews also point to billing and scheduling issues, including delays tied to insurance approval.

Summary of 201 patient reviews, May 2025–September 2026, updated September 2026

Photos

Treatments offered

InvisalignInvisalignTraditional BracesTraditional Braces
GuidesHow much does Invisalign cost? →Adult braces cost guide →Teen braces cost guide →

Who They Treat

University Place Smiles provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Insurance accepted

1 plan listed
Guardian
University Place Smiles does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 3 weeks ago

What patients praise

  • Reviewers frequently note quick treatment timelines, including dentures completed in about four weeks and crowns placed in under ten minutes.
  • Sedation options like nitrous and IV sedation are highlighted for patients with significant dental anxiety.
  • Several reviews describe step-by-step explanations of procedures, x-ray reviews, and written aftercare instructions.

Things to know

  • A few reviews describe rushed or aggressive treatment from dentists, including one account of anesthesia not being given time to take effect.
  • Some reviews mention billing surprises and insurance-related delays, including one report of a $1,200 out-of-pocket charge after a communication gap.

Who it suits

  • Anxious or nervous patients
  • Adults

Doctors patients mention

  • Dr. TK · 19 reviews
  • Dr. Lee · 10 reviews
  • Dr. Chi · 7 reviews

Orthodontic care in reviews

A handful of reviews touch on orthodontic care, describing the process as quick and thorough, though one mentioned an unpleasant Invisalign molding experience and another described being turned away for braces despite an earlier confirmation.

Last 90 days
60 reviews
averaging 4.8★
Last 12 months
247 reviews
averaging 4.7★
Owner replies
9% of reviews
Reviews per month
35
Oct 2023Sep 2026
Reviews per month
Oct 20230
Nov 20230
Dec 20230
Jan 20240
Feb 20240
Mar 20240
Apr 20240
May 20240
Jun 20240
Jul 20240
Aug 202414
Sep 202414
Oct 202433
Nov 202415
Dec 20249
Jan 20254
Feb 202523
Mar 202535
Apr 202529
May 202513
Jun 202529
Jul 202517
Aug 202512
Sep 202510
Oct 202526
Nov 202512
Dec 202529
Jan 202625
Feb 202624
Mar 202620
Apr 202626
May 202612
Jun 202610
Jul 202613
Aug 202626
Sep 202620
Average rating by year
  • 20244.4
  • 20254.6
  • 20264.7
1★5★
Treatments patients mention
  • Braces3
What patients talk about
PraiseCriticism
  • The dentist36 / 15
  • Gentle, comfortable care34 / 8
  • Friendly staff27 / 6
  • Clear explanations26 / 3
  • Scheduling & wait times15 / 7
  • Cost, insurance & financing12 / 9
  • Treatment results16 / 1
  • Great with kids9 / 3
What patients talk about
ThemePraiseCriticism
The dentist3615
Gentle, comfortable care348
Friendly staff276
Clear explanations263
Scheduling & wait times157
Cost, insurance & financing129
Treatment results161
Great with kids93

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Recent reviews from Google

4.5
932 reviews
R A
R A
2 weeks ago
“

Dr. Tk... was anawesome.. saved my wife confidence with her smile.. dentures where made excellent and fitted great on her.. thank you better than yesterday. Also the staff is awesome

Review from Google

Francisca Bautista
Francisca Bautista
a month ago
“

It was awesome and they did a great job. I liked how they helped me and understood me. I recommend this place for everyone. I appreciate T.K work he is really helpful and he was very nice.

Review from Google

John Chen
John Chen
a month ago
“

The dentist I was assigned seemed very inexperienced had to be new, and the treatment was painful. I left with sore, bleeding gums, which made the entire visit very uncomfortable. I believe additional training and supervision would benefit the quality of care provided. I also found the dentist's communication and bedside manner to be lacking. They did not make me or my children feel comfortable or respected during our appointments. I left feeling that I was treated differently. I can't speak to the dentist's intentions, but the interaction made me feel unwelcome and uncomfortable. If the practice values respectful, patient-centered care, I hope they take feedback like this seriously.

Review from Google

Grayson Martin
Grayson Martin
a month ago
“

I went in for a deep cleaning and I said it’s been about 7 years since I have had a cleaning for my teeth due to moving around and insurance. I got sat down for the appointment after X-rays, the dentists were super nice and they told me if it was painful to raise my hand, they didn’t numb me or anything and started scraping the gums and teeth and cleaning them. When they flossed they put a lot of pressure on the gum's (at the beginning I did mention I have sensitive gums and teeth) and it felt like my gums were being cut open. The result now: it’s been 7 hours since my appointment and my gums are still bleeding, they are swollen, and I can’t put any pressure on my teeth (think chewing) and they are throbbing so bad and I wanna cry because of the pain. It was great service but for the pain I will never ever come back.

Review from Google

Net Stu
Net Stu
2 months ago
“

My experience here was so bad I have a fear of dentists now. The experience was very dehumanizing, and painful. I wasn’t given proper pain management during my wisdom tooth removal. On top of that the woman did not know what she was doing they had to get another male dentist to take over. The pain afterwards lasted several weeks of excruciating pain. I even noted the medication wasn’t strong enough and I was ignored. I am giving 2 stars because the reception desk was kind and made me feel like a person. I hope this review does not scare anyone else but I would find another office where the level of professionalism is exemplary and the dentists are of higher skill level.

Review from Google

Read all 932 reviews on Google →

Questions about this practice

What orthodontic treatments does University Place Smiles offer?+
University Place Smiles offers: Invisalign, Traditional Braces.
Does University Place Smiles accept dental insurance?+
University Place Smiles accepts Guardian.
Is University Place Smiles accepting new patients?+
University Place Smiles is currently welcoming new patients in University Place, WA. Call (253) 212-3430 or book online to schedule.
Where is University Place Smiles located?+
University Place Smiles is located at 3838 Bridgeport Way West. Get directions: https://maps.google.com/?cid=12499622073223523732&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for University Place Smiles?+
University Place Smiles office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does University Place Smiles offer payment plans?+
Yes, University Place Smiles offers flexible payment plans to make orthodontic treatment affordable.
What is the patient rating for University Place Smiles?+
University Place Smiles has a 4.5-star rating based on 932 patient reviews on Google.

Research with AI

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3838 Bridgeport Way West
University Place, WA 98466
Get Directions
(253) 212-3430
upsmilesdental.com/
Book Online
info@upsmilesdental.com
Open in Google Maps
Accepting new patients
Payment Plans Available
Online Booking Available
Emergency Hours Available

Programs & Discounts

Referral Program

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Credit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed

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Back to University Place Orthodontists

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