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Board CertifiedAAO MemberAccepting new patients
East End Orthodontics
East End Orthodontics is a family-oriented practice serving Sandston, Richmond, and New Kent, VA communities.
1343 E Williamsburg Rd, Sandston, VA 23150
4.9(117 reviews)
About East End Orthodontics
Dr. Vivian H. Fan's team handles anxious kids with distraction techniques like movies during braces placement, easing what could be a stressful visit.
Reviews at East End Orthodontics often highlight how the team, now led by Dr. Vivian H. Fan, calms nervous younger patients with movies and a train table for waiting siblings. Many mention straighter teeth and steady progress through multi-year braces or Invisalign treatment, alongside straightforward breakdowns of cost and insurance coverage. Scheduling is generally smooth, with short waits and same-day emergency slots when needed.
Summary of 91 patient reviews, April 2015–August 2026, updated September 2026
East End Orthodontics is a family-oriented practice serving Sandston, Richmond, and New Kent, VA communities.
Dr. Vivian Fan provides comprehensive orthodontic treatment including traditional braces, clear braces, ceramic braces, clear aligners, and surgical orthodontics for patients of all ages.
Treatments offered
InvisalignLingual BracesSelf-Ligating BracesEarly TreatmentSurgical OrthodonticsTraditional BracesClear BracesRetainers
Who They Treat
East End Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
East End Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
TADs / Mini-Screws
iTero/TRIOS
TADs
Orthodontists at this office
provider
headshot
headshot
Dr. Vivian H. Fan, DMD, PhD
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Dr. Vivian Fan
NPI verified · no bio or photo on file
Accepting New Patients
provider
headshot
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Dr. JOHN F MONACELL --, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients20 yrs experience
Insurance accepted
5 plans listedCignaDelta Dental PPODelta Dental PremierFsaHsa
The practice accepts FSA and HSA as payment options. They file claims for insurance and discuss all financial information and insurance options during the initial consultation.
What patients say
Latest review 3 months ago
What patients praise
- Reviews mention staff calming anxious children before braces placement, sometimes using movies as a distraction.
- Dr. Fan is described as skilled and direct in laying out treatment options.
- Several reviews note straighter teeth and improved confidence after finishing treatment.
Who it suits
- Families with multiple children in treatment
- Anxious or nervous young patients
- Teens starting orthodontic treatment
Doctors patients mention
- Dr. Vivian H. Fan · 44 reviews
- Last 12 months
- 6 reviews
- averaging 4.7★
- Owner replies
- 45% of reviews
5
Oct 2023Sep 2026
| Oct 2023 | 5 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 2 |
| Jan 2024 | 4 |
| Feb 2024 | 2 |
| Mar 2024 | 3 |
| Apr 2024 | 1 |
| May 2024 | 1 |
| Jun 2024 | 1 |
| Jul 2024 | 0 |
| Aug 2024 | 2 |
| Sep 2024 | 0 |
| Oct 2024 | 0 |
| Nov 2024 | 1 |
| Dec 2024 | 0 |
| Jan 2025 | 0 |
| Feb 2025 | 0 |
| Mar 2025 | 0 |
| Apr 2025 | 1 |
| May 2025 | 0 |
| Jun 2025 | 0 |
| Jul 2025 | 0 |
| Aug 2025 | 1 |
| Sep 2025 | 0 |
| Oct 2025 | 0 |
| Nov 2025 | 0 |
| Dec 2025 | 1 |
| Jan 2026 | 1 |
| Feb 2026 | 0 |
| Mar 2026 | 1 |
| Apr 2026 | 0 |
| May 2026 | 1 |
| Jun 2026 | 0 |
| Jul 2026 | 1 |
| Aug 2026 | 1 |
| Sep 2026 | 0 |
- 5★113
- 4★3
- 3★2
- 2★1
- 1★1
- 20155.0
- 20164.7
- 20175.0
- 20185.0
- 20195.0
- 20205.0
- 20215.0
- 20225.0
- 20234.9
- 20244.7
- 20255.0
- 20264.6
1★5★
- Braces12
- Invisalign / clear aligners3
PraiseCriticism
- Friendly staff14 / 1
- The orthodontist13 / 1
- Treatment results11 / 1
- Clear explanations8
- Gentle, comfortable care7
- Great with kids7
- Scheduling & wait times6 / 1
- Cost, insurance & financing4 / 1
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 14 | 1 |
| The orthodontist | 13 | 1 |
| Treatment results | 11 | 1 |
| Clear explanations | 8 | 0 |
| Gentle, comfortable care | 7 | 0 |
| Great with kids | 7 | 0 |
| Scheduling & wait times | 6 | 1 |
| Cost, insurance & financing | 4 | 1 |
Recent reviews from Google
4.9
117 reviews
Latoya Canada
a month ago
Dr.Fan and her team are phenomenal and top tier. I'm very pleased with the results.
Fawn Greene
5 months ago
Exceptional care and encouragement, from entering the door to years of sitting in the chair invisaligns & braces Dr Fan entire team was Great!!! My smile🥰 Thanks again
Brooke Williams
8 months ago
Dr Fan and her staff are absolutely amazing. Scheduling and reminders are always accommodating. There’s always a warm welcoming vibe at each visit!
Denise Turner
a year ago
I thoroughly enjoyed Dr. Fan and her staff especially Fatima. I appreciate their attention to details, their professionalism and knowledge. I would have no problem in recommending East End Orthodontics to others, they are awesome!
Nina Champ
Edited a year ago
I love the staff and Dr. Fran. Everyone is great and nice and on time and respectful. My son and I both get services. I have really enjoyed my experience and the outcome of my teeth. My teeth look great and my smile best place ever. I would recommend them to the whole world if the need services.
Questions about this practice
What orthodontic treatments does East End Orthodontics offer?
East End Orthodontics offers: Invisalign, Lingual Braces, Self-Ligating Braces, Early Treatment, Surgical Orthodontics, Traditional Braces, Clear Braces, Retainers.
Does East End Orthodontics accept dental insurance?
East End Orthodontics accepts Cigna, Delta Dental PPO, Delta Dental Premier, Fsa, Hsa.
Does East End Orthodontics offer free consultations?
Yes, East End Orthodontics offers a free initial orthodontic consultation. Call (804) 737-8777 or book online to schedule.
Is East End Orthodontics accepting new patients?
East End Orthodontics is currently welcoming new patients in Sandston, VA. Call (804) 737-8777 or book online to schedule.
Where is East End Orthodontics located?
East End Orthodontics is located at 1343 E Williamsburg Rd. Get directions: https://maps.google.com/?cid=6184613291680838600&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for East End Orthodontics?
East End Orthodontics office hours: Mon 9:00 AM–5:00 PM, Tue 10:00 AM–5:00 PM, Wed 8:30 AM–5:00 PM, Thu 8:30 AM–5:00 PM, Fri 8:30 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does East End Orthodontics offer payment plans?
Yes, East End Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at East End Orthodontics?
East End Orthodontics is staffed by Dr. Vivian H. Fan, Dr. Vivian Fan, Dr. JOHN F MONACELL --. The practice is a member of the American Association of Orthodontists (AAO) and board-certified.
What is the patient rating for East End Orthodontics?
East End Orthodontics has a 4.9-star rating based on 117 patient reviews on Google.
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Virtual Consultations
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 5:00 PM
Tue10:00 AM – 5:00 PM
Wed8:30 AM – 5:00 PM
Thu8:30 AM – 5:00 PM
Fri8:30 AM – 5:00 PM
SatClosed
SunClosed
Social Profiles
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