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LWSS Family Dentistry - Norfolk provides orthodontic care in Norfolk, VA, serving patients of all ages seeking treatment for alignment and bite concerns.
About LWSS Family Dentistry - Norfolk
Dr. Marcou's team pairs same-day scheduling flexibility with calm, anxiety-friendly touches like glitter lamps and small pillows during cleanings.
LWSS Family Dentistry - Norfolk is a general dental practice that also offers traditional braces for patients seeking orthodontic treatment. Reviews often mention Dr. Marcou and colleagues explaining treatment plans and costs before starting work, and many note short wait times with same-day or next-day appointments available even on a busy schedule. Anxious patients and young children in particular are mentioned as receiving extra comfort measures, from distraction techniques to calming room setups.
Summary of 201 patient reviews, June 2025–September 2026, updated September 2026
LWSS Family Dentistry - Norfolk provides orthodontic care in Norfolk, VA, serving patients of all ages seeking treatment for alignment and bite concerns.
The practice offers online booking for patient convenience. The office accepts multiple major insurance plans and works with patients to explore payment options and financing. Payment plans are available to accommodate different budgets, and the practice staff assists patients in understanding their coverage and out-of-pocket costs before beginning treatment. With a 4.7 rating based on 669 Google reviews, LWSS Family Dentistry - Norfolk maintains an established presence in the Norfolk community. The practice accepts insurance and provides financial flexibility through structured payment arrangements, allowing patients to access orthodontic services without immediate full payment. Patients in Norfolk, VA, can schedule appointments through the online booking system. As orthodontic needs vary by individual, a consultation is necessary to determine appropriate treatment options and create a personalized care plan.
Treatments offered
Who They Treat
LWSS Family Dentistry - Norfolk provides orthodontic treatment for the following age groups:
Insurance accepted
15 plans listedWhat patients say
Latest review 6 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
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| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 37 | 3 |
| The dentist | 23 | 4 |
| Gentle, comfortable care | 24 | 1 |
| Scheduling & wait times | 21 | 3 |
| Clear explanations | 18 | 1 |
| Cost, insurance & financing | 10 | 1 |
| Treatment results | 7 | 1 |
| Office & technology | 7 | 1 |
Recent reviews from Google
This is a wonderful friendly office. The best tech I have experience with my mother is Ms. Roslyn. She was there to help coach her in getting her denture scan done and being great at her job due to moms condition. The staff and doctors are great too.
The staff is amazing and attentive. My dental hygienist is very thorough. She explains everything to me and answers all my questions in a way that I understand
My daughter and I have been going to see Dr. Remya for several years and she is wonderful. My daughter had so much anxiety about dental work, and Lexi and Dr. Remya were beyond patient and kind. They even put KPop Demon Hunter on the tv to make her feel more comfortable. I'm so thankful for them and how much they went above and beyond today.
Service has definitely declined in the last year. Business seems to be in need of personnel that are more experienced, such as with quotes and following thru. . Do you send texts to let customers know when their appointments are? Also, ya’ll seem to be in need of extra dentists. Back when original doctors were still there, things were great. The dentists there now seem overwhelmed and in a hurry when they are with you.. Hope yall get more help
LWSS as a wonderful practice! I go to the office on Little Creek Road. As soon as you enter, you are greeted by receptionists who are professional and kind. I mentioned both because in the midst of being professional, they treat you like you a member of the family. The dental hygienist(s) (I hope I’m using the correct terminology.) and the dentists are the same way. They are knowledgeable, friendly, gentle, and they make you feel comfortable when you sit in the chair. I don’t know much about the other LWSS offices, but I would recommend the practice on Little Creek Rd. to anyone looking for a good dental office.
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