James River Orthodontics

JRO is efficient, timely, and the entire staff is very personable. I still cannot get over my 16 year old daughter’s smile. They exceeded my expectations and I cannot recommend them enough! Thank you, Dr Loflin for taking a few extra minutes to make my girls feel important! You all are the best!

The doctors and staff are so nice! We love the ice cream machine on the way out after our appointment. The office is beautiful too. I highly recommend!

If you are looking for an orthodontic practice that combines world-class clinical expertise with an unmatched, patient-first family culture, look no further than James River Orthodontics. Our family has practically moved into their offices over the last few years, and we can say without a shadow of a doubt that they are hands-down the best in the business. My wife and I both went through our Invisalign journeys here, our oldest daughter is currently rocking her second round of braces, and our youngest daughter just celebrated getting her braces off! Having experienced their care across every age group and treatment type, we can confidently say they nail it every single time. The Dynamic Duo: Dr. Scarborough & Dr. Loflin The heart and soul of this practice are Dr. Scarborough and Dr. Loflin. It is rare to find doctors who are this incredibly professional while remaining so entirely down-to-earth and easygoing. Every single time you sit in that chair, they treat you as if you are their only patient of the day. They never rush through an appointment, they take the time to explain the "why" behind the treatment, and they genuinely listen. At James River Orthodontics, you are never just a number or a chart, you are family. An Outstanding Staff & Unbeatable Perks The incredible experience starts the second you walk through the door. The entire staff, from the front desk coordinators to the clinical assistants, is phenomenal, warm, and constantly smiling. They turn what could be a clinical, sterile chore into an experience the kids actually look forward to. ​They also know how to pamper their patients! The waiting area is always stocked with a wide variety of excellent treats to enjoy while you wait. Plus, they celebrate the big milestones right, when you finish treatment, they hook you up with awesome post-brace removal treats. We absolutely love this touch and are keeping our fingers crossed that our local office gets a dedicated setup for it just like their other location soon! Stress-Free Financing & Insurance Beyond the top-tier clinical care, they make the administrative side completely painless. Orthodontics is a major investment for a family of four, but James River Orthodontics makes it incredibly manageable. They are fantastic about accepting a wide variety of insurance plans and doing the heavy lifting to maximize your benefits. Plus, their flexible, customizable payment plans mean you can find a monthly budget that actually works for your family without any hidden surprises. Perfect Local Convenience We actually started our journey with them at their Short Pump location, which was fantastic. However, switching over to their Mechanicsville location has been a complete game-changer for us. Having their top-tier care right here, local and convenient to home, makes juggling school schedules and appointments an absolute breeze. Whether you are an adult considering Invisalign or a parent navigating the braces phase for your kids, James River Orthodontics is the gold standard. We cannot recommend Dr. Scarborough, Dr. Loflin, and their amazing team enough!

My daughter and I received a warm welcome from Vicki after stepping off of the elevator. She showed my daughter where she could brush her teeth and floss before getting her braces on. I was very pleased with time management. They didn't take long calling us as soon as we got there and it didn't take long for them to install the braces. The staff was very friendly and patient with our questions. The environment was calm and relaxing.

James River Orthodontics is top notch! They handled my daughters braces wonderfully and I highly recommend them! Can't say nicer things about the fabulous staff who are kind and always happy to be there!