Monarch Dental & Orthodontics - Salt Lake City, UT

Your people totally mislead me regarding the cost of a crown. You are extremely expensive compared to the other dentist. Plus you don't make your crown in the office which I was told that you do. You send it to Florida and it take 3 weeks to get crown back. I asked if they are made in China and you the dentist wouldn't answer me. Also the hygienist never came in. I think that you are running a bit of a v scam with your so called buy a coupon plan. Walked out and will not be returning.

Horrible customer service wouldn’t give me proper info to find the place and then expected me to get X-rays when I told them multiple times I’m not interested in X-rays just a cleaning

I came here because it’s what my insurance accepted. Initially I went in for a tooth extraction and for some reason they told me I needed a filling on my bottom Molar that wasn’t bothering me. But I agreed to it anyway. That wasn’t very smart because my extraction healed perfectly fine and my filling didn’t. It was so sensitive everytime I bit down on it. I called back to the office to see the Dentist but they said it was normal to have sensitivity. So I left it. I started a new job and moved away so I couldn’t get it taken care of. Fast forward to now it needs a Root Canal because it’s infected. I wish I never got the filling in the first place because it wasn’t bothering me. Lesson learned don’t agree to have work done if you’re teeth are fine. Now I’m awaiting a Root Canal. I will update my review to see how it goes.

Do not go here for dentures. If you are someone who struggled with addiction in your past, and you’re doing your best to turn your life around, and you’re trying to improve yourself, save up the money for something better. It has taken me six months to get my top and bottom partial. The top has been crooked the whole time because the mold was done incorrectly. The bottom partial did not make contact on the right side and was digging into my gums. I waited a whole month for them to send it to Florida and back and it’s still not functional. Do not go here for dentures!

I strongly encourage you to find business somewhere else. I have been here for 3 appts now and have never had a good experience. At my first appointment, the dentist was very rude and unwelcoming which made me feel like a burden. He also gave me a lot of conflicting information when it came down to my wisdom teeth. The hygienist who was an older lady told me “I’m not going to floss your teeth because me doing it once every six months isn’t going to do anything” to me that comment is rude also not normal practice. I will admit I may not floss my teeth every night but I do floss more regularly than the average person. Also, for my entire life when getting those regular cleanings, they always floss…so sounded like laziness to me. And again for my third appointment my appointment was at 7am they didn’t even have the door opened until 7:10am. Not sure why the front desk person is the only person with a key to open the door, but that was extremely unprofessional for a business. And to also hear the employees whispering to one another when I spoke my mind about how unprofessional that experience was. I tried to give them the benefit of the doubt and gave them a shot for 3 appointments, but I will be taking my business somewhere else. The younger hygienist on the other hand was completely lovely and bubbly and so caring. But she is their only redeeming quality.