Rodeo Dental & Orthodontics of Killeen

Faith took my dental X-rays during my appointment and did such a great job! She explained what she was doing and made sure I was comfortable throughout the process. Dental X-rays can sometimes be uncomfortable but she was patient and careful and made the whole thing quick and easy. She was friendly, professional, and made me feel completely at ease. I really appreciated how attentive she was and how she made sure everything was done correctly. Faith is definitely someone who cares about making her patients feel comfortable!

My 3 kiddos had a great experience! The staff and dentist are super friendly and kind. It was a positive experience for our autistic son! They can’t wait to go back! Thank you Rodeo!

The wait time is extremely ridiculous. My kids are being seen an hour after their set schedule time. Please keep in mind that I’m taking time off from work. The staff is VERY professional, however they need to improve on their communication. Let the customers know that the office is running behind & we can make the decision to wait or reschedule. I spent almost 2 hours for a simple rubber band change. Unacceptable!

My grandson visited for the first time today and he and I were so pleased. The place was clean and the workers are great. The dentist herself was great. Perfect environment for children.

I chose Rodeo Dental because I was looking for a new dentist for my children. When I scheduled the appointment, I explained why we were changing providers and was assured that my insurance would be verified ahead of time. I specifically asked if they could verify it early because of previous changes with an in-network provider no longer in-network, and the scheduler told me they would. The afternoon before the appointment, around 3:00 p.m., I received a call saying they could not verify my insurance. I later discovered that both my names and my children's last names had been entered incorrectly, despite my spelling them letter by letter over the phone. I never received a follow-up call, so I assumed everything had been resolved. The morning of the appointment, I received a text asking me to complete the paperwork, which is when I noticed the misspellings. I also could not verify the information for my second child because I did not have access to his forms. Our appointment was at 9:00 a.m., and we arrived around 8:50. There was already another family waiting, but there were no employees at the front desk until after 9:00. Staff members were walking through the lobby, but no one was checking patients in. It was not until another parent asked for assistance that someone finally came to the front desk. When I explained that our names had been entered incorrectly and that this was likely why the insurance could not be verified, I began spelling my last name so it could be corrected. As I spelled it, the employee gave me an obvious look of annoyance, as though she did not believe I was spelling my own name correctly. That reaction immediately made me feel disrespected. I was simply trying to correct an error in my record so my insurance could be processed properly. I asked if there was someone else I could speak with, and instead of trying to resolve the situation, I was asked, "Why?" I explained that I was uncomfortable with how I was being treated. When the office manager came over, her first words were, "What's the problem?" After I explained the situation, her response was essentially that the information had already been corrected and that we should move on. There was no apology, acknowledgment of the poor experience, or attempt to understand why I was frustrated. Once we were taken back, I informed the dentist that I intended to file a complaint with the corporate office because of how the front office had handled the situation. She asked what had happened, but after I explained, there was little response beyond saying my concerns had been heard before quickly completing both of my children's exams and leaving the room. Everyone can make mistakes, including entering a name incorrectly. That was never my issue. My concern was the complete lack of professionalism, empathy, and customer service afterward. The attitude I experienced from the front office, combined with the office manager's dismissive approach, created an environment that felt unwelcoming and uncomfortable. As a parent, I expect a pediatric dental office to make children and families feel at ease. Unfortunately, this experience did the opposite. Based on how we were treated, I will not be returning, nor would I recommend this location to other families.