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House of Smiles provides orthodontic treatment in Killeen, TX, with a 4.
About House of Smiles
Dr. Aditi Saxena's gentle, unhurried exams ease anxious patients, though scheduling and billing complaints appear repeatedly in reviews.
House of Smiles is a general dental practice in Killeen that also offers braces, Invisalign, and other orthodontic treatments. Reviews mention Dr. Aditi Saxena's calm, unhurried approach with anxious patients and her habit of explaining procedures before starting rather than pushing extra work. Long waits and billing disagreements come up often enough to be worth noting, with several patients describing hour-long delays and disputed charges.
Summary of 201 patient reviews, February 2025–September 2026, updated September 2026
Photos
Treatments offered
Who They Treat
House of Smiles provides orthodontic treatment for the following age groups:
Insurance accepted
2 plans listedWhat patients say
Latest review 6 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
A handful of reviews touch on orthodontic treatment here, including a pleasant consultation for a child's braces, but others mention disputes over continuing braces started with a previous provider and one report of bottom teeth remaining crooked after treatment.
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 0 |
| Jan 2024 | 6 |
| Feb 2024 | 8 |
| Mar 2024 | 14 |
| Apr 2024 | 10 |
| May 2024 | 8 |
| Jun 2024 | 14 |
| Jul 2024 | 13 |
| Aug 2024 | 11 |
| Sep 2024 | 7 |
| Oct 2024 | 10 |
| Nov 2024 | 7 |
| Dec 2024 | 10 |
| Jan 2025 | 12 |
| Feb 2025 | 21 |
| Mar 2025 | 19 |
| Apr 2025 | 15 |
| May 2025 | 14 |
| Jun 2025 | 10 |
| Jul 2025 | 21 |
| Aug 2025 | 17 |
| Sep 2025 | 14 |
| Oct 2025 | 24 |
| Nov 2025 | 13 |
| Dec 2025 | 14 |
| Jan 2026 | 21 |
| Feb 2026 | 39 |
| Mar 2026 | 16 |
| Apr 2026 | 23 |
| May 2026 | 14 |
| Jun 2026 | 22 |
| Jul 2026 | 18 |
| Aug 2026 | 15 |
| Sep 2026 | 20 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 88 | 13 |
| The dentist | 24 | 6 |
| Gentle, comfortable care | 26 | 1 |
| Scheduling & wait times | 6 | 21 |
| Clear explanations | 20 | 4 |
| Cost, insurance & financing | 5 | 9 |
| Treatment results | 9 | 2 |
| Responsiveness | 6 | 4 |
Recent reviews from Google
I saw the excellent reviews so I gave them a try and brought both my kids and so far they have been great from the doctor to medical assistants and front desk. They're very good with their treatment plan and communication about appointments.
Today was my first visit at and it was absolutely wonderful! All the staff was super nice and very helpful. I felt so comfortable and well taken care of. I will definitely be coming back and bringing my children with me as well. They accept all ages, which is Great! Thank you so much House of Smiles for the excellent Services and Great Vibes! My God bless you all there!💛🙏💛
I appreciate the team's professionalism and expertise in providing stellar service. They answered all my questions and made the experience a great time. Nothing negative to say, happy to finally experience House of Smiles.
New patients, appts 130 and 230 for my sons. My oldest 17 got called back early like 115 and was back out by 2ish. I stayed in waiting room with My youngest. (I thought we would be called back due in his appt time) No one ever talked with me about my oldest son’s appt to say how he was. At 215 I was told they would be pulling Austin back soon. At 238 I went up to the desk and said hey it’s 10 passed my sons appt. She said they were behind, I asked how much longer. She went back and came and said she had a chair for him that she got him into(apparently to keep me quiet) cuz this isn’t where he was ended up having his cleaning but at least they got us back there and his X-rays done. They came and moved us to a different area, and then the hygenist came in, who was very kind. Cleaning was done and saw the dentist and made appts for my younger son…. Then my sons and I leave and my oldest son tells me how the reception”Crystal” was talking crap about me and how they wanted to tell me “it’s only been 8 minutes” Called and cancelled my appts immediately. Unprofessional to say the least. The dentist was nice. Irrelevant if I’m going to have to deal with ugly demeaning staff. The worst part of this, I told them when I made the appts that I am struggling to find a good dentist office and trying to find a good office in the area.
Broke a tooth and needed to get an implant as fast as possible. House of smiles came through! The staff is great! Being in a dentist office is pretty stressful but everyone there was phenomenal. From Andy at the desk to H the office manager. The work I had done was top notch and everything turned out better than I expected.The dentist herself was very knowledgeable and precise with her work. I am so happy with my experience at house of smiles. Lavelle (I hope I spelled the right) is the best dental assistant hands down.
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