Ideal Dental Arlington

Staff is ALWAYS helpful. Encourages with kind words not guilt tripping you. love Dr V and dental hygienist.

Dr. Voissem listened thoroughly about my concerns and he offered simple solutions. I love that I didn't feel any pressure to buy additional services. I think I finally found a dentist I'll stick with.

This place is awesome especially the staff I wish I got all the lovely ladies names . Dr.Nelson I want to thank you i had a failed extraction about a month ago and I have always been nervous about surgery but you and your staff made my experience super pleasant and even though it seemed like you had quite a few patients there I was in and out before I even knew it. And the tooth was gone I can honestly say im not gonna be dentist hunting this will be the place I go for any dental needs for the foreseeable future thank you for yalls professionalism yall rock

Tried to see the endodontist. Over the phone, staff was unhelpful, and condescending. After my initial inquiry I was asked to submit a referral from my dentist, which they did immediately. Three days later, no call from Ideal. When I call them, they inform me they are JUST NOW reading the email from three days ago, and apparently it isn’t sufficient, but they go out of their way to NOT explain what they want from me, so it was a huge circle jerk. Now they’re telling me they won’t accept my dentist’s referral, which was perfectly OK for another endodontist. Well, that’s great because after this interaction I don’t want to be their customer anyway. This office needs to get their act together and be more upfront with their requirements because this whole scenario could have been avoided with some simple explanations from the very beginning.

I have been a patient at Ideal Dental in Arlington for about six years, and during that time my family and I have trusted this office with our dental care. I have also recommended several friends and colleagues over the years. Unfortunately, my most recent experience has significantly changed my perception of this practice. Over time, as the administration, doctors, and office staff have changed, the level of service and patient care has noticeably declined. What once felt like a patient-centered office now feels much more focused on revenue rather than maintaining long-term patient relationships. I recently called to schedule an appointment because I had significant pain in one of my molars. My schedule is very limited, so one of the main reasons I have remained with this office is because they offer Saturday appointments. When I called, the staff told me there was limited availability, but when I checked online I saw several Saturday appointments available, including one at 2:00 p.m. I scheduled it online. Shortly afterward, the office called and told me that if I came at 2:00 p.m. they could only diagnose the issue, not treat it. They told me that if I came at 1:00 p.m. they would be able to treat me the same day. Because I was in pain and wanted to resolve the issue, I rearranged my schedule and changed my appointment to 1:00 p.m., even though it was difficult with my work commitments. During the appointment, the dentist examined my tooth and recommended placing a crown. I have had several crowns before and personally dislike them, so I asked if it would be possible to repair the tooth with a filling instead. The dentist said she was willing to do that, but that she would need to check with the front office staff. While I was still seated in the chair, the conversation happened in the hallway where it was clearly audible. The dentist explained that she was willing to repair the tooth with a filling, but the front office staff responded that the treatment needed to be a crown. Hearing non-clinical administrative staff override a dentist’s willingness to treat a patient with a less invasive option was extremely concerning. For context, the estimated cost of the crown was around $2,300, while repairing the tooth with a filling would have been approximately $460. As a patient who has already spent thousands of dollars at this clinic between insurance and out-of-pocket expenses, it was incredibly frustrating to be sitting there in pain while a treatment option was being blocked. In the end, I was dismissed without treatment. I was told someone would call me on Monday to see whether another dentist in the office would be willing to repair the tooth without placing a crown. No one ever called, and I am still waiting to receive my dental records. After six years as a patient, this experience was deeply disappointing. Dental care should prioritize patient well-being and clinical judgment, not administrative decisions from a office staff and not a dentist that appear to be financially driven.