Abram Dental

My kids and I have been coming to this office for about 14 years now. Have always loved them up until about 2 years ago, their confirmation calls have lacked. Also, my daughter got invisalign and every time she needs new trays there is always an issue, either the trays are taking too long to be delivered to the office or they forget to call to let you know the trash have been delivered. My main issue is whoever is in charge of confirmation calls, other then that the office has been great!

My kids have been going here since 2021/2022 but since last year things have been so terrible. I can’t ever get a hold of anyone at this location. My son hasn’t seen ortho in months due to their lines never working. My kids normally have their clean up scheduled in advanced and not even that can be done. I use to love this place and even refer people here but not anymore. Going to have to find time from work to make a trip to figure out how to take my sons braces off to take him somewhere else.

I have been bringing myself and my children to both the Arlington and Fort Worth Abram Dental offices for years, so this review comes from long experience. The staff members—front desk, assistants, and the office manager—have always been wonderful. They are polite, respectful, and do everything they can to help with scheduling and payment plans. Unfortunately, their kindness can’t outweigh the ongoing problems created by the owner, Dr. Zamanian. Over the past year I’ve watched the practice change for the worse: frequent staff turnover, reduced office hours, higher costs, and last-minute cancellations that are always “at the doctor’s request.” The front desk team apologizes, but it’s clear these decisions come from the owner, not the staff. The office manager, in particular, tries hard to set up payment plans, yet she must wait for the doctor’s approval. This new management and staff have been so much more helpful than the last and they really try to work with you but this leaves her looking like she isn’t keeping promises when it’s really the doctor refusing to honor agreements. On my most recent visit I even saw another patient become upset and disrespect her because of this. I’ve also witnessed Dr. Zamanian speaking harshly to the dental assistants—who have been nothing but excellent with my children—which was upsetting to see. And when he personally told me he would complete a treatment and I asked to speak with him directly, my appointments were repeatedly canceled. That was the final straw. I truly appreciate the staff who have treated my family well for years, but I can no longer support a practice where the owner’s choices undermine both patients and employees. I hope the management issues are addressed for the sake of the great team that works there, but I will be taking my family’s dental care elsewhere.

I’ve been coming here for years with my kids and the staff has always been wonderful with my kids no complaints there but at our appointment today my kids were sad because there is no longer toys in the play area and they no longer get rewarded with toys :( pls bring back toy for the kids !

I am writing to formally file a complaint regarding my experience as a patient at your dental office. Throughout the time I received treatment at your clinic — for which I paid a considerable amount — I experienced several unacceptable situations that I feel compelled to document: Long waits without care or explanation: On multiple occasions, I was left waiting in the reception area and even inside the treatment room for up to an hour, without anyone checking in on me or explaining the delay. Cancellations without prior notice: My appointments were repeatedly canceled without any advance notice. There were times when I arrived at the clinic on time, only to be informed on the spot that my appointment had been canceled. Failure to provide the full treatment paid for: The treatment included the placement of invisalign, which I never fully received. Despite having paid for full treatment, it was never fully delivered, and the procedure was never properly completed. Disorganization and lack of internal communication: At every visit, the staff seemed unsure of what procedure I was scheduled to receive. I was told one thing at one appointment and something completely different at the next, creating confusion and undermining trust in your professional practice. False promises and lack of transparency: I was constantly told by Madeleine, the manager, that the agreed procedures would be done “next time,” but that never happened. Every promised date came and went without the treatment being properly carried out, and the staff appeared unaware of what had previously been discussed. This not only shows a clear lack of respect for my time and financial investment, but also created a great deal of frustration and mistrust regarding your services.