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East Side Smiles
East Side Smiles is a comprehensive dental practice in Nashville offering general dentistry, cosmetic dentistry, dental implants, dentures, and clear aligners.
7 N 10th St, Nashville, TN 37206
4.9(466 reviews)
About East Side Smiles
Dr. Thomas F. Hadley and Dr. Neil Patel's office is known for recommending only necessary treatment, with patients often driving long distances to stay after moving away.
East Side Smiles is a general dental practice in East Nashville that also offers traditional braces, clear aligners, and TMJ treatment. Reviews often note that Dr. Hadley and Dr. Patel decline to push unneeded procedures, recommending only what's clinically necessary, and many patients say they continue traveling from farther away rather than switch practices after moving. A number of reviews also come from patients who transferred their care here mid-treatment. Longtime patients, some with the practice for eight to nineteen years, describe consistent care over time.
Summary of 201 patient reviews, August 2019–September 2026, updated September 2026
East Side Smiles is a comprehensive dental practice in Nashville offering general dentistry, cosmetic dentistry, dental implants, dentures, and clear aligners.
Led by Dr. Thomas Hadley and Dr. Neil Patel, the practice serves patients of all ages with personalized care and advanced technology.
Treatments offered
Who They Treat
East Side Smiles provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
East Side Smiles uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Laser Dentistry
iTero/TRIOS
laser
Orthodontists at this office
provider
headshot
headshot
Dr. Thomas F. Hadley
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
provider
headshot
headshot
Dr. Neil Patel, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
3 plans listedBlue Cross Blue ShieldDelta DentalDelta Dental PPO
In-network with Blue Cross Blue Shield of Tennessee and Delta Dental PPO. Accept most PPO and indemnity plans. Will file claims on behalf of patients.
What patients say
Latest review 8 weeks ago
What patients praise
- Patients often mention that the doctors recommend only necessary work rather than upselling additional procedures.
- Several patients say they keep driving in from farther away even after relocating rather than find a new practice.
- A notable number of reviews come from patients who transferred their care here partway through treatment.
Things to know
- A few reviews describe billing issues, including disputes over in-network pricing, imaging charges, and refund handling.
- A handful of reviews mention scheduling problems, such as appointments being double-booked or rescheduled without the patient's agreement.
Who it suits
- Patients transferring care mid-treatment
- Anxious or nervous patients
Doctors patients mention
- Dr. Thomas F. Hadley · 55 reviews
- Dr. Neil Patel · 26 reviews
Orthodontic care in reviews
With only a couple of reviews mentioning orthodontic treatment specifically, patients describe SureSmile as a cheaper alternative comparable to Invisalign, and one reviewer noted a smooth, comfortable Invisalign process with Dr. Hadley and staff.
- Last 90 days
- 13 reviews
- averaging 5.0★
- Last 12 months
- 96 reviews
- averaging 4.8★
- Owner replies
- 66% of reviews
13
Oct 2023Sep 2026
| Oct 2023 | 9 |
|---|---|
| Nov 2023 | 7 |
| Dec 2023 | 11 |
| Jan 2024 | 10 |
| Feb 2024 | 9 |
| Mar 2024 | 6 |
| Apr 2024 | 11 |
| May 2024 | 6 |
| Jun 2024 | 5 |
| Jul 2024 | 11 |
| Aug 2024 | 9 |
| Sep 2024 | 7 |
| Oct 2024 | 4 |
| Nov 2024 | 10 |
| Dec 2024 | 3 |
| Jan 2025 | 5 |
| Feb 2025 | 9 |
| Mar 2025 | 6 |
| Apr 2025 | 11 |
| May 2025 | 7 |
| Jun 2025 | 9 |
| Jul 2025 | 5 |
| Aug 2025 | 6 |
| Sep 2025 | 6 |
| Oct 2025 | 8 |
| Nov 2025 | 12 |
| Dec 2025 | 13 |
| Jan 2026 | 6 |
| Feb 2026 | 10 |
| Mar 2026 | 10 |
| Apr 2026 | 12 |
| May 2026 | 3 |
| Jun 2026 | 7 |
| Jul 2026 | 7 |
| Aug 2026 | 3 |
| Sep 2026 | 2 |
- 5★479
- 4★2
- 3★5
- 2★0
- 1★14
- 20155.0
- 20165.0
- 20175.0
- 20185.0
- 20194.7
- 20204.5
- 20215.0
- 20224.7
- 20234.9
- 20244.8
- 20254.9
- 20264.9
1★5★
PraiseCriticism
- Friendly staff62 / 2
- The dentist61 / 1
- Gentle, comfortable care33
- Clear explanations31
- Scheduling & wait times17 / 4
- Office & technology18
- Cost, insurance & financing7 / 7
- Responsiveness11 / 3
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 62 | 2 |
| The dentist | 61 | 1 |
| Gentle, comfortable care | 33 | 0 |
| Clear explanations | 31 | 0 |
| Scheduling & wait times | 17 | 4 |
| Office & technology | 18 | 0 |
| Cost, insurance & financing | 7 | 7 |
| Responsiveness | 11 | 3 |
Recent reviews from Google
4.9
466 reviews
Holly Suler
a month ago
Thank you, East Side Smiles, for accepting me as a new patient knowing that I was just visiting Nashville for a few days. Dr. Patel and his dental assistants and hygienist were smart, and efficient but thorough. If it didn’t sound so preposterous, I’d even say it was a pleasant encounter!
Kenny Clo
2 months ago
i’ve been coming here for many years, and every time it is such a positive experience!!! going to the dentist can be nerve wracking, so the friendliness of each staff member is always much appreciated!!!
wanda anglin
2 months ago
Staff was competent and very professional. They worked me in after me having issues from a tooth extraction and could not have been more kind and helpful. Dr. Patel is awesome.
Summer Stuart
3 months ago
Autumn was amazing, she explained everything thoroughly and made me feel comfortable during the whole appointment. Would recommend Dr Hadley and his team (:
Abby Smith
3 months ago
Very friendly staff. I was given a tour of the building before getting started, everywhere else I was just taken straight back to the chair. I didnt feel rushed at all. They explained everything in detail and in a way I could understand clearly. Great experience over all, I'd give more stars if I could.
Questions about this practice
What orthodontic treatments does East Side Smiles offer?
East Side Smiles offers: TMJ Treatment, Clear Aligners, Traditional Braces.
Does East Side Smiles accept dental insurance?
East Side Smiles accepts Blue Cross Blue Shield, Delta Dental, Delta Dental PPO.
Is East Side Smiles accepting new patients?
East Side Smiles is currently welcoming new patients in Nashville, TN. Call (629) 206-4771 or book online to schedule.
Where is East Side Smiles located?
East Side Smiles is located at 7 N 10th St. Get directions: https://maps.google.com/?cid=9336808603324773276&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for East Side Smiles?
East Side Smiles office hours: Mon 8:00 AM–5:00 PM, Tue 7:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 7:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does East Side Smiles offer payment plans?
Yes, East Side Smiles offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at East Side Smiles?
East Side Smiles is staffed by Dr. Thomas F. Hadley, Dr. Neil Patel.
What is the patient rating for East Side Smiles?
East Side Smiles has a 4.9-star rating based on 466 patient reviews on Google.
How long has East Side Smiles been in practice?
East Side Smiles has been providing orthodontic care since 2009, serving the Nashville, TN community for over 17 years.
Research with AI
Accepting new patients
Est. 2009
Payment Plans Available
Evening Hours
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue7:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu7:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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