The Orthodontic Clinic, PC

I really wanted to use this doctor because I was referred by my daughters dentist doctor. After dealing with the horrible customer, I just said forget it. They don't answer the phone at both locations or return your calls, when you leave a message. The staff needs intense training on how to maintain a professional office and how to gain more customer service skills. I called them to give them new insurance information. I had to call back in a week to see did the lady verify my insurance and she told me she will give me call back. Another week went by and I still have not heard from the insurance lady. I called and as always no answer, I called again no answer. I didn't bother to leave a message. At this point, I started searching for another orthodontics doctor. I found one in the Collierville area, I gave them my information. They set my daughter up for an appointment. Got X rays and examine her teeth. They even gave me a quote and I gave them my insurance information. They got back with me in 2 days. All this happen while waiting on an insurance verification for 3 weeks, never got back with me about my insurance. When they finally called me it was week three. It took this office 3 weeks to verify my insurance. I had already booked an appointment with the another orthodontics office. Therefore, I called the Kirby Parkway location and cancelled my appointment because I couldn't deal with the horrible customer service (3 weeks to verify insurance), pitiful. Those stars don't lie so pay attention to them.

They don’t give long term patients referrals

Thank you all so much for a wonderful experience. This practice runs on time, very personable and do a great job!! I highly recommend visiting soon for your orthodontic needs

They did a great job and they were friendly, fast, and thoughtful. I can say that I’m happy with my treatment, I love my smile and I can’t be happier. I miss my braces but I’m happy with my smile.

Staff is friendly. However, getting in touch with someone in a urgent manner is a bit difficult. The hygienist doesn't put braces/brackets on good enough. They come loose a soon as you leave appointment.