Crosstown Dental Group

I used to go to the Crosstown location and never had any issues. Once, I had to miss or reschedule an appointment and they graciously waived the cancellation fee. Later, when they stopped accepting my insurance at that site, I was transferred to the Highland location. Unfortunately, the experience there was very different. I had something come up on the day of my appointment and needed to reschedule. When I called, the woman I spoke with was very curt and immediately told me that because I was rescheduling same-day, other people needed those slots and they “would be very strict about the fee.” I asked if they could extend a one-time courtesy—especially since this was my first cancellation with this location—and explained that I genuinely could not afford the $75 fee. She showed no concern and simply replied that my profile showed I had used a courtesy back in May of last year. In my opinion, life happens, and allowing one courtesy per calendar year is reasonable—especially at a new location. Still, I respected their policy and asked her to remove my profile and cancel everything. Instead of offering a solution, alternatives, or even acknowledging the financial strain, she cheerfully said “Great!” and hung up. I would not recommend this location at all. I never received that kind of treatment at Crosstown, and I had been going there since about 2018. Their staff was always warm, friendly, and accommodating. I’m disappointed that my insurance no longer covers that location, but Highland left such a bad taste in my mouth that I will not return or refer any of my colleagues or staff looking for dental care.

Crosstown Dental almost makes going to the dentist fun. I have never had to wait in the waiting room, whisked right to the chair, teeth cleaned and polished and on my way I go. They are respectful of your time, they don’t push unnecessary procedures and they don’t make you fill out forms that have been photocopied over and over since 1985. On the off chance they need anything from you, you can do it online ahead of time. One form, less than 2 minutes and no repeat once you are at the office. Healthcare and efficiency, it does not happen often!

This was a great experience. After 20 years with my previous dentist…he retired. Taylor was great doing my cleaning. Even painless. Scheduled my next visit as I left.

I loved my visit at crosstown dental with doctor Phan and Taylor! Everyone was very nice, welcoming, and personable. They have very nice aesthetically appealing office as well as nice tunes. I was very worried and have very bad dental anxiety due to past experiences. Everyone did a very good job of comforting and reassuring me during my visit which kept my anxiety at bay. I will be returning and look forward to my next steps!

It was a great experience. It was my first time in this clinic. Pleasant atmosphere. The staff were nice and friendly especially Claire, my dental hygienist during that time, she was really good and of course Dr. Shoemaker!