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Crosstown Dental Group
Crosstown Dental Group is a general and specialty dental practice offering orthodontics, dental implants, and cosmetic services with advanced technology including 3D scanning and digital workflows.
1350 Concourse Ave #446, Memphis, TN 38104
4.9(503 reviews)
About Crosstown Dental Group
Same-day fit-ins and minimal wait times mark visits here, while Dr. Bird and Dr. Phan work with anxious patients using aromatherapy and music to ease dental phobia.
Crosstown Dental Group is a general dental practice that also offers traditional braces, clear aligners, and TMJ treatment. Reviews frequently mention short or nonexistent wait times, with patients describing same-day fit-ins for urgent issues and text alerts about earlier openings. Many notes describe the office helping longtime anxious or phobic patients feel at ease through gentle techniques like aromatherapy and music, and the space itself draws mention for its modern equipment and relaxed, dog-friendly atmosphere.
Summary of 202 patient reviews, August 2020–September 2026, updated September 2026
Crosstown Dental Group is a general and specialty dental practice offering orthodontics, dental implants, and cosmetic services with advanced technology including 3D scanning and digital workflows.
They operate two locations in Memphis and emphasize efficient patient care with modern amenities.
Treatments offered
Who They Treat
Crosstown Dental Group provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Crosstown Dental Group uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Cone Beam CT (3D X-Ray)
Laser Dentistry
iTero/TRIOS
Orthodontists at this office
provider
headshot
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Dr. Daniel Bird
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
provider
headshot
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Dr. Tina Phan
NPI verified · no bio or photo on file
Accepting New Patients
provider
headshot
headshot
Dr. Cecille Shoemaker
NPI verified · no bio or photo on file
Accepting New Patients
Insurance accepted
3 plans listedAetnaHumanaRenaissance Dental
Your dental insurance may cover limited orthodontic treatment, such as Six Month Smiles. Details should be reviewed with your dentist's office.
What patients say
Latest review 7 weeks ago
What patients praise
- Patients often get worked in same-day or with little to no wait, even for urgent issues.
- Several reviews describe long-standing dental anxiety or phobia being eased through gentle techniques like aromatherapy and calming music.
- The office is noted for modern equipment, including advanced X-ray technology, in a clean, relaxed setting.
Things to know
- A few reviews describe cost estimates or treatment recommendations that felt inflated or like upselling.
- A small number of reviews mention delayed follow-up or unresolved pain after certain procedures.
Who it suits
- Anxious or nervous patients
- Patients transferring mid-treatment
Doctors patients mention
- Dr. Daniel Bird · 14 reviews
- Dr. Tina Phan · 13 reviews
- Dr. Cecille Shoemaker · 5 reviews
Orthodontic care in reviews
A handful of reviews touch on orthodontic-related work, including a patient planning to start braces after other positive dental visits, a Six Month Smile cosmetic process, and retainers fitted after pregnancy.
- Last 90 days
- 52 reviews
- averaging 5.0★
- Last 12 months
- 183 reviews
- averaging 4.9★
- Owner replies
- 0% of reviews
- Compared with Memphis
- Higher rated than 77%
- of 11 practices we track
22
Oct 2023Sep 2026
| Oct 2023 | 1 |
|---|---|
| Nov 2023 | 3 |
| Dec 2023 | 2 |
| Jan 2024 | 4 |
| Feb 2024 | 1 |
| Mar 2024 | 0 |
| Apr 2024 | 0 |
| May 2024 | 1 |
| Jun 2024 | 3 |
| Jul 2024 | 0 |
| Aug 2024 | 14 |
| Sep 2024 | 17 |
| Oct 2024 | 12 |
| Nov 2024 | 11 |
| Dec 2024 | 9 |
| Jan 2025 | 15 |
| Feb 2025 | 17 |
| Mar 2025 | 16 |
| Apr 2025 | 15 |
| May 2025 | 15 |
| Jun 2025 | 14 |
| Jul 2025 | 17 |
| Aug 2025 | 10 |
| Sep 2025 | 11 |
| Oct 2025 | 13 |
| Nov 2025 | 6 |
| Dec 2025 | 15 |
| Jan 2026 | 16 |
| Feb 2026 | 13 |
| Mar 2026 | 22 |
| Apr 2026 | 20 |
| May 2026 | 10 |
| Jun 2026 | 16 |
| Jul 2026 | 17 |
| Aug 2026 | 21 |
| Sep 2026 | 11 |
- 5★482
- 4★4
- 3★1
- 2★2
- 1★11
- 20205.0
- 20214.8
- 20224.6
- 20234.4
- 20245.0
- 20255.0
- 20264.9
1★5★
PraiseCriticism
- Friendly staff57 / 1
- Gentle, comfortable care42 / 2
- The dentist37 / 3
- Scheduling & wait times25 / 1
- Office & technology24
- Clear explanations19 / 2
- Cost, insurance & financing8 / 5
- Treatment results10
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 57 | 1 |
| Gentle, comfortable care | 42 | 2 |
| The dentist | 37 | 3 |
| Scheduling & wait times | 25 | 1 |
| Office & technology | 24 | 0 |
| Clear explanations | 19 | 2 |
| Cost, insurance & financing | 8 | 5 |
| Treatment results | 10 | 0 |
Recent reviews from Google
4.9
503 reviews
Vickie Stevens
3 weeks ago
My experience with Erica Mathis was amazing..Thumbs up… I was nervous about getting my tooth pulled but her and Jasmine her assistant made me very comfortable I will be back for the second tooth to get pulled and I want her GREAT JOB!!!!
Desiree Blaine
a month ago
I had a wonderful experience at Crosstown Dental with Dr. Bird and the entire team! Everyone was friendly, professional, and genuinely caring. Dr. Bird took the time to explain everything and made me feel comfortable throughout my visit. I highly recommend Dr. Bird and the Crosstown Dental team to anyone looking for excellent dental care!
Robbins Johnson
a month ago
There were no wait time, They immediately comment to the back and took x-rays on my mouth. The assistant was so pleasant. She explained things in a Clear and friendly way. I will be returning
Larrina Dixon
a month ago
Dr. Shoemaker, her hygienist (All of them) and the front desk staff are absolutely the most kind and caring people. Dr. Shoemaker praises them on their work and she will make you ( the patient) feel like your the most beautiful girl in the world. I love going there.
Emily Cifaldi
Edited a month ago
I just had my 2nd visit for my 6 month check up. Tenisha was my hygienist both times. She’s thorough and so personable. She remembered everything from our conversation 6 months ago. They make you comfortable and if you have problems, they lay out all of the options without overwhelming you.
Questions about this practice
What orthodontic treatments does Crosstown Dental Group offer?
Crosstown Dental Group offers: TMJ Treatment, Clear Aligners, Traditional Braces.
Does Crosstown Dental Group accept dental insurance?
Crosstown Dental Group accepts Aetna, Humana, Renaissance Dental.
Is Crosstown Dental Group accepting new patients?
Crosstown Dental Group is currently welcoming new patients in Memphis, TN. Call (901) 881-1234 or book online to schedule.
Where is Crosstown Dental Group located?
Crosstown Dental Group is located at 1350 Concourse Ave #446. Get directions: https://maps.google.com/?cid=7493756830313402025&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Crosstown Dental Group?
Crosstown Dental Group office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Crosstown Dental Group offer payment plans?
Yes, Crosstown Dental Group offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Crosstown Dental Group?
Crosstown Dental Group is staffed by Dr. Daniel Bird, Dr. Tina Phan, Dr. Cecille Shoemaker.
What is the patient rating for Crosstown Dental Group?
Crosstown Dental Group has a 4.9-star rating based on 503 patient reviews on Google.
Research with AI
Accepting new patients
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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