Katsur Dental & Orthodontics

Waste of my time. I scheduled a cleaning about 5 months ago, have had this on the calendar for forever. I had a weird feeling this morning, so I called to confirm. No answer. Called again, asked to confirm since I was told I would recieve a reminder and never did. She confirmed! Great! I left work (during an extremely understaffed time where it is only myself available to see pts), uprooted my entire day to go to this place. I arrived a little early and sit in the waiting room for about a half hour. Finally, I get called back, and I am asked what I am here for. I said a cleaning. She goes "oh our dental hygenist called out today". I started crying as I am extremely stressed out and uprooted my day and work to come to this horrible place. Why did I even show up? I called twice to confirm and it was confirmed the second time? She handed me paper towels to wipe my tears and asked me if I wanted to just do the exam. I did it (another waste of time), went to the front to reschedule. They essentially said that they can't rebook me because they don't have a hygenist in the office, and it is only "temps" from out of practice who come on some days... This is not to say that the people there were not pleasant. The front desk lady and the women that brought me back to the room were very nice. The dentist was nice and receptive too. However, the practice could proabably benefit from some serious reorganization and a plan for moving forward. Reading these reviews, it seems like I am not the only person with complaints. As someone who works in healthcare and scheduling, when there is a mistake on our end, we work as hard as possible to get them in as soon as possible to fix the mistake. I wish the best for this place bc the people there truly are very nice but their mistake wasted my time, inconvenienced pts at my job, and in return I ended up crying there and making the employees feel weird.

Who ever is at the reception desk sucks. I've been calling almost everyday for 3 weeks and no one answers the phone. Even when I call back to back.

Doesn't confirm appointments and doesn’t call back….. ever! Its a pathetic display of professionalism and ignorance

They never answer the phone !!!! Good luck trying to get an appointment with them. Just terrible I’d have to drive all the way Down there to get an appointment instead of them picking up there phone.!

I’m finally getting around to making this review. We’re gonna keep this short first of all they take months to get you in. I had to schedule my daughter’s first dentist appointment a few months in advance. The waiting area is horrible. There are no chargers or anything. The ladies at the front desk they’re rude they kinda talk at you like you’re a child and so they can show off their company issued braces that looked disgusting Furthermore, they don’t tell you the wait time is over an hour her appointment was at 11. I went up to talk to one of the girls at the desk about why do people keep coming before my child and we’ve been here over an hour and these people have just walked in She was never seen that day. I left and scheduled her somewhere else if you want a great pediatric dentist go to miracle dental Associates they are wonderful.