Dental Solutions Market Street

This was the worst cleaning I’ve had. I waited 40 minutes for the dentist. She rushed the cleaning. The dentist was having conversations with anyone in the room who would seem to listen. She was literally scrapping my teeth while making eye contact with the person she was talking to. Just completely unprofessional. I gave two stars because the tech who took me to the back was very nice. I’ll definitely be looking for a new dentist. And I’ll likely book as soon as possible because she did an absolutely terrible job cleaning my teeth.

My mom is a patient. I accompanied her during her process of receiving implants. Everyone was absolutely amazing. From the front desk to the dental associates. She's been smiling since her last appointment. Thank you all so much.

I waited about 40 minutes after my appt time to be seen and then was paired with a new grad who had not had enough training. she fumbled through the x-rays before giving me a cleaning I don’t feel confident in at all. Her flossing didn’t even get between my teeth. The dentist then was too behind to see me; my uncomplicated cleaning took over an hour and a half. It would have been polite to let me know my appointment would be with a new hygienist so I could schedule extra time. Or at least have someone work with her as she very much needed support.

Unreliable Scheduling and Poor Service Rating: ⭐ / 5 I have been a patient at Dental Solutions in Philadelphia for four years, but unfortunately, trying to actually get a cleaning has become more painful than the procedure itself. The administrative side of this practice has become completely unreliable. Here is why I can no longer recommend them. It feels like a miracle if they don’t cancel my appointment. Most recently, they canceled an appointment I had scheduled six months ago with less than 24 hours' notice. After canceling on me, they were unable to find a reasonable date to make it right. I was told my next option isn't until April. The unprofessional customer service it’s unbelievable when I spoke with Chanel at the front desk, she was dismissive and rude. While I understand she is "the messenger," as the face of the practice, she showed zero empathy for how these constant changes disrupt a patient’s life. Instead of trying to help, she simply reminded me it "wasn't her fault." A dental practice should respect their patients' time. If you need a reliable dentist who keeps their commitments, I would suggest looking elsewhere.

In short, this clinic focuses on milking insurance and upselling medically unnecessary out-of-pocket services while providing hurried, unprofessional dental care. I do not recommend this place to anyone. Aggressive Upselling & Double Billing: Day one, they tried to sell me a bite guard despite no previous dentist ever mentioning a need for one. On my second visit, they pushed "scaling" and a fluoride treatment. I ended up paying over $200 out-of-pocket because they claimed insurance wouldn't cover it. Later, I discovered that fluoride for adults is often an unnecessary upsell—and even worse, they still billed my insurance for the items I had already paid for in full. Unnecessary Procedures: Six months later, they tried to pressure me into another set of X-rays. I knew my insurance only covers them once a year (and full-mouth every five years), but the staff kept insisting "it's a new calendar year, so it's covered." I had to firmly refuse, and the dentist eventually confirmed that X-rays were not medically necessary. Sloppy & Unprofessional Cleaning: The actual cleaning was the worst I’ve ever had. The hygienist was in a rush—the ultrasonic scaler and polishing tool were in my mouth for less than a minute combined. She kept the high-volume suction hook hanging in my mouth the entire time (incredibly uncomfortable and not standard practice). She didn't even offer a rinse after the polishing. If you are going to overcharge people, at least provide decent dental service. If you must visit this clinic, do not sign anything until you fully understand why you need it. Always double-check your insurance claims to ensure you aren't being double-charged.