Westside Orthodontics - Lakewood

I called and explained my entire situation with them before scheduling. They got all my info, had me request info from my out of state orthodontist… went thru hell to get them everything they asked for, they a half-ride person called me back after my first visit to say there’s nothing they can do for me. Well why the hell didn’t you say that 3 months ago before I started working on getting assistance from you because you said you could. Waste of my dam time.

Bethany at the desk is always extremely helpful and thorough on the phone. I do wish the time-length for Invisalign was explained better when I signed-was told it should be 12 months, now approaching 18 months-wish the product worked in 12 months and was easier to maintain since it needs to be worn for this long

I do not write negative reviews on the internet. Typically, if I have an issue I address the business directly. On 8/15/2023, I tried to speak with the office manager, Kelly. She made it abundantly clear that she was disinterested in speaking with me. I offered to wait and arrange a better time to chat, but she was unwilling to even accommodate a conversation. My experience at Westside Orthodontics has been so off-putting that I feel obligated to warn prospective patients. Orthodontia care is costly and time consuming. I do not recommend this practice to ANYONE seeking orthodontic treatment. I do not have the energy to catalog the ongoing problems and instances of unprofessional conduct that have been exhibited over the duration of my two-year treatment. The following is a brief summary: The Good: -Rebekha and Megan are knowledgeable and thorough dental assistants. I have 100% confidence in them. -Dr. Holt is thorough and knowledgeable. -Donna is professional, courteous, and prompt. She takes interest in patients. Donna is kind, efficient, and accommodating. -Ebonie, the receptionist, is exceptional. She maintains a positive attitude and consistently problem solves. She is kind, prompt, and thoughtful. Ebonie is a polished professional. The Bad: -Everything else. -I returned to Westside Orthodontics because of Dr. Dimassa’s legacy. This was my first mistake. If you are looking for thorough, trustworthy, patient-centered care similar to that of Dr. Dimassa’s practice, this is NOT the practice for you. The operations are impersonal, similar to a big-corporation, but unestablished and not cohesive. There have been several logistical errors with no true solutions. The disorganization has engendered mistrust in the providers and practice. I was consistently gaslit and condescended by the high-turnover staff. Westside Orthodontics does not bear a resemblance to Dr. Dimassa’s practice. Westside Orthodontics is the fast-food of orthodontia.

My wife has had several issues throughout the duration of her treatment. The technicians and office workers are nice (Rebeka, Megan, Donna), but the practice is a logistical nightmare. The management is terrible. My wife had to fight to get them to honor their written contract. She requested to speak with the office manager (Kelly). The office manager denied her request. She also requested a written copy of some promises that were made. Kelly again, denied her request. Go elsewhere!

I had to schedule my appointment 4 weeks ahead because of how booked they are and had made sure to be off so I can go, an hour before my appointment they cancel my appointment because of an emergency. I had to schedule the next day but because of my hectic work schedule I had to cancel. Now I had to schedule another 4 weeks ahead after they canceled my appointment in the first place. DO NOT BOOK WITH THEM if you don’t want your time wasted.