Thacker Orthodontics

Always Kind. Knows My Daughter By Name! We Went There For My Son, As Well. More Than Happy To Refer ALWAYS. Love Dr. MaryEvan and Dr. Thacker.

The office has a positive atmosphere from the moment you walk in. Reception is welcoming, and the clinical staff works efficiently without making patients feel hurried. One adjustment appointment took a little longer than expected, but they kept me informed throughout. The care and attention to detail have been excellent.

This is my second child to have braces applied with Thacker and I love that I trust them and the staff completely! We are always met with kindness and friendly greetings but the professionalism is always there too. My oldest’s son’s smile is beautiful and I look forward to making my other boys smiles just as great! Thank you for taking such good care of my family

Very Frustrated!! Had to cancel an appointment due to an illness and was informed first available appointments are 8+weeks out. This puts my child in braces for extra time… this was blamed on staffing shortages.. If you don’t have the staff you need don’t take on new clients. 8 weeks out as the earliest available for a braces adjustment is not acceptable!!!

I don't write reviews often. I have 3 boys. My oldest already had 1 set of braces and I was told he's going to need oral surgery to have 2 adult teeth pulled in as they were not dropping, then 2 more sets of braces. Our middle boy was going to need 6 baby teeth pulled. I called to ask why we're having so many procedures done which are not natural - I'm being advised by others in the industry that pulling baby teeth should not be a common thing. Dr. Thacker was not happy that I requested this conversation and made it clear that he and his team "put a lot of research and thought" into his recommendations. I told him I was going to get a second opinion and he made sure to tell me that this is exactly what he was teaching at UK. I requested all records be sent over to a new ortho and also asked the billing admin if the quote I received included insurance adjustment. I was told I'd have to call my insurance to find out. New ortho looked at old x-rays and had to take new ones. Although Dr. Thacker had taken xrays in Nov/Dec of 2021, those were NOT sent to the new Ortho. The only ones sent were from 2019. New orotho shared that there is NO NEED for surgery as the teeth had started to drop significantly and were in great shape. Additionally, my second son only NEEDS to have 2 teeth pulled, not 6. The other 4 should be fine to come out on their own. I've called the office to give this feedback and welcomed a phone call to discuss what could have happened here. I never received a call back and at this point want people to beware of what service they're getting. This over-aggressive approach appears to be more about making money than the actual health of the patient. My business is moving elsewhere.