University Dental Associates Cloverdale

I had a tooth that broke in half, and despite my dentist being totally booked, they managed to get me in the next day. The practice is clean and the equipment is state of the art.

I have been a patient for decades. I have a toothache. They advertise emergency care. I called Monday at 8 am and could not get appointment until Thursday at 2pm. That is not emergency care.

Leaning toward not reviewing because I know I’ll just get a snide reply from the practice, but being brave here to help others. PLEASE do not utilize Dr. Lewis for ANY type of dental procedure that is not a routine check-up. I was scheduled for a crown after she acted like I probably didn’t need one months earlier (to find out later from a second opinion that cracked teeth should immediately have a crown placed). Dr. Lewis barely numbed my mouth and was intensely rough and not compassionate in the process; starting drilling my tooth; I could feel it all; she jabbed the needle back in; drilled some more; I could still feel it; she declares “come back after you have a root canal” and sends me out the door with a partially-drilled tooth and an antibiotic prescription. IN FACT, I did NOT need a root canal — my NEW, WONDERFUL dentist elsewhere in town coordinated care with an endodontist who tested me and stated I had REVERSIBLE pulpitis (opposite of what Dr. Lewis said). I had a phenomenal, PAIN-FREE crown procedure with a new dentist in town this week. Through that beautiful experience, I learned that Dr. Lewis’ abrupt and rough manner with numbing is not status quo. UDA has become HUGE over the years. Patients are a number and the entire environment is rushed and careless as a result—to maximize profits.

I had my first visit this past week. I saw Dr. Lewis for the initial exam and then came back several days later for my cleaning. I loved Dr. Lewis. She, and her assistant, were very friendly. Every was explained and all my questions were answered. I was not as impressed with the hygienist. I believe her name was Denise. First, my appointment was for 8 AM and it was almost 8:15 before I was called back. And while she was very friendly, explained things well, and did an okay job cleaning my teeth, she was not very organized or prepared to start her day. She had to leave the room several times to get things she had forgotten or had not been resupplied in the room. Also, I have one artificial tooth that I had removed. I was sitting there holding the tooth as she finally prepared to start and she asked if I wanted to continue to hold the tooth or would I like it cleaned. My prior dentist/hygienist never asked, she just took the tooth and put it into the cleaning solution. My other comment is about the quantity of text and email reminders that are sent. I stopped text messages, but I guess that cancelled all emails as well. I scheduled my next appointment before I left. I was not given a reminder before I left the office and I guess cancelling the text messages also cancelled the emails. I will definitely be back because I loved Dr. Lewis. I hope I have a better experience with the hygienist the next time.

I’ve been a patient at UDA for the past 20 years. Last year they called a couple of days before my scheduled appointment and told me the hygienist was going on leave that week and I needed to reschedule my appointment. I rescheduled, but the appointment didn’t fit my schedule. This year same called with same excuse, the hygienist is going to be on leave. I was notified on Friday afternoon for an appointment on the following Tuesday. I requested this appointment a year ago! The best appointment they offered was in JULY! This will my last conversation with UDA, I won’t be back. Their location looks like it in an old grocery store. Major step down from COMP REPHAB!