Diamond Braces Orthodontist: Braces & Invisalign

Just had my consultation and Shadae was amazing! She was patient to walk me through all my options. Highly recommend them! 11/4 - just came to get my braces on and the doctor and Alexandra were beyond amazing. She was patient and explained everything thoroughly. Can’t thank them enough.

I received a referral from Kayanne and she helped me get a quick appointment and told me needs to knows. This location was clean, fast and had great service. As I walked in I was greeted promptly and I did not wait to be seen. I was able to get all my scans and pictures done very quickly. I sat with Shadae and she explained everything step by step and went over the financial part. Shadae was very thorough and kind enough to answer all questions. Dr. Schwalb came in right after and further explained the process, he looked at my scans and gave a detailed timeline. He was super nice, and friendly to my daughter and seemed like an expert in his field. I was able to fill out all paper work and my prescription was sent for be to obtain my first set of liners. Overall the process was very seamless and they didn’t pack on a whole bunch of non explainable fees. Can’t wait to start my Invisalign process!

My daughter started her treatment with Dr.Schwalb in 2021 at his original practice which he then later moved to Diamond Braces. Unfortunately, our experience overall with Diamond Braces, especially their Hell's Kitchen location and Dr. Schwalb has been terrible and disappointing on many levels. After our doctor's transition to Diamond Braces, direct oversight of my daughter's treatment noticeably decreased. Most appointments were handled almost entirely by dental assistants, with little to no involvement from the orthodontist whose expertise I had originally been referred to and signed up for. While assistants play an important role, orthodontic treatment is highly specialized, and the lack of consistent doctor supervision, especially when having been directly referred to him, was both obvious and concerning. Not only was it confusing, it also led to a decrease in the quality of the dental work, because of this decline, the treatment time was extended and we were charged for it. After treatment was "over", my daughter was given a permanent retainer which detached in less than 3 months. This was concerning in itself, but even more so given that her teeth had not been fully corrected and were still not in the proper position at the end of years long treatment. For a result that took longer than projected and extended months beyond the original estimated completion date, the outcome simply did not reflect the time, extra cost, or expectations set at the beginning. Overall, the process felt rushed at the end, loosely managed, and far less attentive than promised. I would strongly disencourage patients seeking dental work to choose Dr.Schwalb and his new practice at Diamond Braces as it is more than often faulty, dismissive and careless.

I had a good experience the doctor and nurse (Alexandra) who put my braces on was awesome! Super kind, patient, and made the whole thing way less stressful than I expected. They explained everything as she went and made sure I was comfortable the whole time. Really appreciate how easy she made the experience!

I had an amazing experience for my first visit. The office is very clean and the staff is very friendly! Shadae was very polite, informative and helpful. She explained the process ahead of the doctor speaking with me. Dr. Schwarb re- explained the process in more detail of what to expect and answer all of my questions and concerns. Kayanne- who was also very polite and helpful - followed up with explaining additional aftercare instructions and answered additional questions that may not have been clear. Overall, I definitely recommend this office for your orthodontic needs !