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Western New York Dental Group Lancaster
Western New York Dental Group Lancaster provides orthodontic treatment in Lancaster, NY, with a 4.
5007 Transit Road, Lancaster, NY 14043
4.7(717 reviews)
About Western New York Dental Group Lancaster
Invisalign is offered here, though a few patients ended up needing traditional braces elsewhere after results fell short of what they expected.
Western New York Dental Group Lancaster is a general dental practice that also offers traditional braces and Invisalign for patients seeking orthodontic treatment. Many reviews describe staff going out of their way to ease dental anxiety, from offering VR headsets during long cleanings to walking nervous patients through extractions step by step. Some reviews raise concerns about being recommended costly treatment that a second opinion later called unnecessary, and a few describe sales-style pressure toward crowns, root canals, or Invisalign.
Summary of 204 patient reviews, September 2020–September 2026, updated September 2026
Photos
Treatments offered
Who They Treat
Western New York Dental Group Lancaster provides orthodontic treatment for the following age groups:
Adults
Ages 18+
Insurance accepted
10 plans listedAetnaAmeritasBlue Cross Blue ShieldCareingtonCignaDelta DentalGuardianHumana
Western New York Dental Group Lancaster does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 2 weeks ago
What patients praise
- Reviews describe specific accommodations for anxious patients, including comfort items and distraction tools during longer procedures.
- Same-day emergency appointments for cracked or broken teeth come up repeatedly, with quick extractions handled on the spot.
- The office is described as clean and modern, with amenities like a welcoming reception area noted alongside more advanced equipment than previous dentists.
Things to know
- A number of reviews describe being quoted or charged for treatment that a second opinion later deemed unnecessary, including crowns, root canals, and periodontal work.
- Some reviews mention scheduling frustrations, including cancelled appointments and multi-month waits for emergency care.
Who it suits
- Anxious or nervous patients
- Patients transferring mid-treatment from elsewhere
Doctors patients mention
- Dr. Salamino · 3 reviews
Orthodontic care in reviews
Reviews on Invisalign here are mixed: some patients report the office accommodating complicated schedules and being pleased with results so far, while others describe treatment stalling, requiring a tooth extraction, or leaving a deep bite and inverted bottom teeth that led them to seek traditional braces with a different orthodontist.
- Last 90 days
- 34 reviews
- averaging 4.9★
- Last 12 months
- 109 reviews
- averaging 4.8★
- Owner replies
- 91% of reviews
16
Oct 2023Sep 2026
| Oct 2023 | 5 |
|---|---|
| Nov 2023 | 7 |
| Dec 2023 | 4 |
| Jan 2024 | 4 |
| Feb 2024 | 4 |
| Mar 2024 | 2 |
| Apr 2024 | 3 |
| May 2024 | 1 |
| Jun 2024 | 2 |
| Jul 2024 | 2 |
| Aug 2024 | 2 |
| Sep 2024 | 3 |
| Oct 2024 | 5 |
| Nov 2024 | 3 |
| Dec 2024 | 3 |
| Jan 2025 | 6 |
| Feb 2025 | 4 |
| Mar 2025 | 1 |
| Apr 2025 | 4 |
| May 2025 | 9 |
| Jun 2025 | 1 |
| Jul 2025 | 4 |
| Aug 2025 | 5 |
| Sep 2025 | 6 |
| Oct 2025 | 14 |
| Nov 2025 | 5 |
| Dec 2025 | 6 |
| Jan 2026 | 5 |
| Feb 2026 | 6 |
| Mar 2026 | 12 |
| Apr 2026 | 10 |
| May 2026 | 10 |
| Jun 2026 | 8 |
| Jul 2026 | 16 |
| Aug 2026 | 12 |
| Sep 2026 | 5 |
- 20194.9
- 20204.8
- 20214.6
- 20224.8
- 20234.8
- 20244.5
- 20254.7
- 20264.9
1★5★
- Invisalign / clear aligners6
PraiseCriticism
- Friendly staff75 / 2
- Gentle, comfortable care37 / 1
- The dentist29 / 2
- Clear explanations26 / 5
- Scheduling & wait times12 / 6
- Cost, insurance & financing6 / 12
- Sales pressure5 / 10
- Office & technology14
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 75 | 2 |
| Gentle, comfortable care | 37 | 1 |
| The dentist | 29 | 2 |
| Clear explanations | 26 | 5 |
| Scheduling & wait times | 12 | 6 |
| Cost, insurance & financing | 6 | 12 |
| Sales pressure | 5 | 10 |
| Office & technology | 14 | 0 |
Recent reviews from Google
4.7
717 reviews
Todd Hibit
2 weeks ago
Great staff all around! Very neat about appointments and reminders. Maryann is super cool and was a great, patient cleaner. I had a tooth pulled, and Dr. Salamino was top-notch! From the numbing to the extraction, I didn't feel a damn thing. Ashley was also very friendly and kept me informed on everything we were going to do. Recommend to anyone who fears the dentist! Thank you!
Toni Tavernier
Edited a month ago
Wow! What a great dental experience. My very first visit , and I've always been afraid of Dentists. The entire staff is very nice! Dr Nowak was great,as was Amber at the front desk. I'd give 10 stars if I could. What a relief and pleasure to have found a great Dentist.
Margaret Miller
a month ago
Very professional. Kind and very personable. Will continue to go here
Linda Sherman
a month ago
Very clean, nice atmosphere, gentle technician, friendly staff. Very knowledgeable doctor!
Debra Fox-Schurkus
a month ago
Everyone I came in contact with was soo nice and friendly. The office is very welcoming. Overall a great experience!
Questions about this practice
What orthodontic treatments does Western New York Dental Group Lancaster offer?
Western New York Dental Group Lancaster offers: Traditional Braces.
Does Western New York Dental Group Lancaster accept dental insurance?
Western New York Dental Group Lancaster accepts Aetna, Ameritas, Blue Cross Blue Shield, Careington, Cigna, and others.
Is Western New York Dental Group Lancaster accepting new patients?
Western New York Dental Group Lancaster is currently welcoming new patients in Lancaster, NY. Call (716) 403-3536 to schedule.
Where is Western New York Dental Group Lancaster located?
Western New York Dental Group Lancaster is located at 5007 Transit Road. Get directions: https://maps.google.com/?cid=13141941751924728629&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Western New York Dental Group Lancaster?
Western New York Dental Group Lancaster office hours: Mon 8:00 AM–3:00 PM, Tue 9:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 9:00 AM–6:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Western New York Dental Group Lancaster offer payment plans?
Yes, Western New York Dental Group Lancaster offers flexible payment plans to make orthodontic treatment affordable.
What is the patient rating for Western New York Dental Group Lancaster?
Western New York Dental Group Lancaster has a 4.7-star rating based on 717 patient reviews on Google.
Research with AI
Accepting new patients
Payment Plans Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Credit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 3:00 PM
Tue9:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu9:00 AM – 6:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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