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The Buffalo Dentist
The Buffalo Dentist is a board-certified orthodontic practice in Lancaster, NY.
4909 Transit Road Suite 2, Lancaster, NY 14043
4.9(198 reviews)
About The Buffalo Dentist
Dr. Gretchen Galvin's office draws households with several kids in treatment and patients transferring mid-course, backed by fast emergency scheduling and lower-than-typical pricing.
The Buffalo Dentist is a general dental practice in Lancaster that also offers Invisalign, traditional braces, clear aligners, and clear braces alongside routine care. Reviews point to households with several children in treatment at once, patients switching over mid-treatment from other offices, and cost-conscious families drawn to payment plans and pricing described as lower than larger dental groups. Many note getting same-day or next-morning emergency appointments, though a handful mention unreturned calls or being caught off guard by insurance or staffing changes. Anxious patients often bring up free oral sedation with weighted blankets and noise-cancelling headphones that helped them get through appointments.
Summary of 150 patient reviews, February 2016–September 2026, updated September 2026
Photos
Treatments offered
Who They Treat
The Buffalo Dentist provides orthodontic treatment for the following age groups:
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
The Buffalo Dentist uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
iTero/TRIOS
What patients say
Latest review 2 weeks ago
What patients praise
- Anxious patients mention free oral sedation with weighted blankets and noise-cancelling headphones that made procedures easier to get through.
- Dr. Gretchen Galvin is noted for taking time to answer questions without rushing and for not pushing unnecessary work.
- Reviews often mention same-day emergency appointments, including one patient contacted the evening before for a next-morning slot.
Things to know
- A few reviews describe unreturned calls or not being told about insurance or staffing changes at the practice.
- Some reviews mention unexpected billing surprises after insurance status changed without notice.
Who it suits
- Cost-conscious families
- Families with several kids in treatment
- Patients transferring mid-treatment from another office
Doctors patients mention
- Dr. Gretchen · 29 reviews
- Dr. Katy · 11 reviews
- Dr. Galvin · 9 reviews
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
- Last 90 days
- 20 reviews
- averaging 5.0★
- Last 12 months
- 65 reviews
- averaging 4.9★
- Owner replies
- 43% of reviews
- Compared with Lancaster
- Higher rated than 56%
- of 9 practices we track
10
Oct 2023Sep 2026
| Oct 2023 | 7 |
|---|---|
| Nov 2023 | 3 |
| Dec 2023 | 4 |
| Jan 2024 | 2 |
| Feb 2024 | 2 |
| Mar 2024 | 1 |
| Apr 2024 | 6 |
| May 2024 | 4 |
| Jun 2024 | 1 |
| Jul 2024 | 4 |
| Aug 2024 | 2 |
| Sep 2024 | 5 |
| Oct 2024 | 6 |
| Nov 2024 | 6 |
| Dec 2024 | 5 |
| Jan 2025 | 4 |
| Feb 2025 | 0 |
| Mar 2025 | 4 |
| Apr 2025 | 8 |
| May 2025 | 4 |
| Jun 2025 | 6 |
| Jul 2025 | 6 |
| Aug 2025 | 6 |
| Sep 2025 | 4 |
| Oct 2025 | 6 |
| Nov 2025 | 5 |
| Dec 2025 | 2 |
| Jan 2026 | 6 |
| Feb 2026 | 6 |
| Mar 2026 | 5 |
| Apr 2026 | 6 |
| May 2026 | 3 |
| Jun 2026 | 7 |
| Jul 2026 | 6 |
| Aug 2026 | 10 |
| Sep 2026 | 3 |
- 5★188
- 4★5
- 3★0
- 2★1
- 1★5
- 20165.0
- 20171.0
- 20181.0
- 20195.0
- 20205.0
- 20215.0
- 20221.0
- 20234.9
- 20245.0
- 20254.9
- 20265.0
1★5★
PraiseCriticism
- Friendly staff59 / 1
- The dentist56 / 2
- Gentle, comfortable care36
- Clear explanations22
- Scheduling & wait times15 / 1
- Responsiveness11 / 4
- Cost, insurance & financing10 / 4
- Office & technology13
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 59 | 1 |
| The dentist | 56 | 2 |
| Gentle, comfortable care | 36 | 0 |
| Clear explanations | 22 | 0 |
| Scheduling & wait times | 15 | 1 |
| Responsiveness | 11 | 4 |
| Cost, insurance & financing | 10 | 4 |
| Office & technology | 13 | 0 |
Recent reviews from Google
4.9
198 reviews
Kelsey
a month ago
Everyone here was amazing and so nice. I was a new patient and they saw me immediately when I called saying I had some jaw pain. I had X-rays done and will be going back for a cleaning in a month.
Kathleen Hannel
2 months ago
Very professional and knowledgeable. Helpful hints on how to improve taking care of your teeth.
theresa gioia
Edited 2 months ago
Very gentle and friendly service. Loved my hygienist and the Doctor were both amazing
J.J. Sawicki
2 months ago
I could not recommend them more! I have severe dental anxiety. Like full blown panic attack level and they are the only ones who helped. They not only helped but we've developed such s relationship that Id trust them with anything. I look forward to seeing them dentists and staff. Truly just wonderful people. Words can't express how they've changed my life. Thank you thank you thank you!
M. U. Clemens
3 months ago
I love this dental office. Pristine yet welcoming with very helpful and friendly staff. Not even a blip on my Blood Pressure radar when it is dental visit time!
Questions about this practice
What orthodontic treatments does The Buffalo Dentist offer?
The Buffalo Dentist offers: Invisalign, Clear Aligners, Traditional Braces, Clear Braces.
Does The Buffalo Dentist offer free consultations?
Yes, The Buffalo Dentist offers a free initial orthodontic consultation. Call (716) 656-8686 to schedule.
Is The Buffalo Dentist accepting new patients?
The Buffalo Dentist is currently welcoming new patients in Lancaster, NY. Call (716) 656-8686 to schedule.
Where is The Buffalo Dentist located?
The Buffalo Dentist is located at 4909 Transit Road Suite 2. Get directions: https://maps.google.com/?cid=16370984006728639670&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for The Buffalo Dentist?
The Buffalo Dentist office hours: Mon 7:00 AM–3:00 PM, Tue 9:00 AM–6:00 PM, Wed 7:00 AM–3:00 PM, Thu 7:00 AM–3:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
What is the patient rating for The Buffalo Dentist?
The Buffalo Dentist has a 4.9-star rating based on 198 patient reviews on Google.
Research with AI
Accepting new patients
Free Consultation
Weekend Hours
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Credit CardsDebit CardsContactless / NFC
Mon7:00 AM – 3:00 PM
Tue9:00 AM – 6:00 PM
Wed7:00 AM – 3:00 PM
Thu7:00 AM – 3:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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