Tap to connect directly with this practice
Accepting new patients
Nickel City Dentistry
Nickel City Dentistry is a general dental practice with two locations in Buffalo, NY, offering comprehensive services including preventative care, general dentistry, cosmetic services, and Invisalign.
1603 Hertel Ave, Buffalo, NY 14216
4.9(429 reviews)
About Nickel City Dentistry
Dr. Michelle Augello and Dr. Kayla Pallotta earn praise for handling complex cases like veneers and extractions with a gentle, unhurried touch.
Nickel City Dentistry is a general dental practice in Buffalo that also offers Invisalign, traditional braces, and retainers alongside its regular services. Reviews often highlight Dr. Michelle Augello and Dr. Kayla Pallotta for explaining treatment plans and options thoroughly before moving forward, and for handling more involved work such as veneers, extractions, and tooth repairs with care. Several reviewers mention results they were happy with, from reshaped veneers to a chipped tooth repair that looked better than the original.
Summary of 200 patient reviews, February 2021–September 2026, updated September 2026
Nickel City Dentistry is a general dental practice with two locations in Buffalo, NY, offering comprehensive services including preventative care, general dentistry, cosmetic services, and Invisalign.
They serve patients of all ages with modern technology and a focus on functional dentistry that addresses both aesthetics and bite mechanics.
Treatments offered
Who They Treat
Nickel City Dentistry provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Nickel City Dentistry uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Digital Records
Orthodontists at this office
provider
headshot
headshot
Dr. Michelle Augello, DDS
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Dr. Kayla Pallotta, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Dr. Esther Cha
NPI verified · no bio or photo on file
Accepting New Patients
Insurance accepted
4 plans listedAetnaDelta Dental PPOHumanaMedicaid / CHIP
Nickel City Dentistry accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Dr. Michelle Augello and Dr. Kayla Pallotta are frequently noted for taking time to walk through diagnosis and treatment options before starting any procedure.
- Reviewers describe the doctors as attentive and skilled with more complicated cases, including veneers and problem extractions.
- The office is described as clean and modern, with imaging technology used to support diagnosis.
Things to know
- A few reviews describe scheduling issues, including repeated rescheduling or feeling they weren't seen quickly enough despite pain.
- Some reviews mention billing surprises, including unexpected charges or collections notices they felt weren't clearly explained beforehand.
Who it suits
- Anxious or nervous patients
- Patients transferring mid-treatment
Doctors patients mention
- Dr. Michelle Augello · 18 reviews
- Dr. Kayla Pallotta · 8 reviews
Orthodontic care in reviews
The small number of orthodontic reviews describe Invisalign treatment, including one case completed in about eight months with results the patient was pleased with, though one reviewer felt pushed toward Invisalign without a clear need.
- Last 90 days
- 21 reviews
- averaging 4.7★
- Last 12 months
- 65 reviews
- averaging 4.7★
- Owner replies
- 100% of reviews
- Compared with Buffalo
- Higher rated than 63%
- of 16 practices we track
9
Oct 2023Sep 2026
| Oct 2023 | 4 |
|---|---|
| Nov 2023 | 6 |
| Dec 2023 | 6 |
| Jan 2024 | 8 |
| Feb 2024 | 3 |
| Mar 2024 | 2 |
| Apr 2024 | 5 |
| May 2024 | 5 |
| Jun 2024 | 4 |
| Jul 2024 | 2 |
| Aug 2024 | 6 |
| Sep 2024 | 1 |
| Oct 2024 | 1 |
| Nov 2024 | 2 |
| Dec 2024 | 2 |
| Jan 2025 | 2 |
| Feb 2025 | 2 |
| Mar 2025 | 3 |
| Apr 2025 | 5 |
| May 2025 | 3 |
| Jun 2025 | 1 |
| Jul 2025 | 5 |
| Aug 2025 | 2 |
| Sep 2025 | 5 |
| Oct 2025 | 1 |
| Nov 2025 | 4 |
| Dec 2025 | 4 |
| Jan 2026 | 7 |
| Feb 2026 | 6 |
| Mar 2026 | 4 |
| Apr 2026 | 6 |
| May 2026 | 7 |
| Jun 2026 | 5 |
| Jul 2026 | 9 |
| Aug 2026 | 5 |
| Sep 2026 | 6 |
- 5★430
- 4★13
- 3★2
- 2★1
- 1★11
- 20185.0
- 20195.0
- 20205.0
- 20215.0
- 20224.9
- 20234.9
- 20244.5
- 20255.0
- 20264.6
1★5★
- Invisalign / clear aligners4
PraiseCriticism
- Friendly staff81 / 1
- The dentist34 / 3
- Gentle, comfortable care29 / 2
- Clear explanations29
- Scheduling & wait times15 / 4
- Office & technology14
- Responsiveness6 / 5
- Treatment results8
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 81 | 1 |
| The dentist | 34 | 3 |
| Gentle, comfortable care | 29 | 2 |
| Clear explanations | 29 | 0 |
| Scheduling & wait times | 15 | 4 |
| Office & technology | 14 | 0 |
| Responsiveness | 6 | 5 |
| Treatment results | 8 | 0 |
Recent reviews from Google
4.9
429 reviews
Pat Sheridan
a month ago
The staff at Nickel City Dentistry is so pleasant & friendly. I recently started going there, & am so glad. They strive to make your visit there as comfortable as possible. I highly recommend Nickel City Dentistry!
K McLeron
a month ago
The DDS is gentle and does a good job with fillings. Thank you.
Pete Gottfried
3 months ago
We are so glad we switched to Nickel City. The entire team from Dr Pallotta on down has been nothing but professional and very helpful. Each step of the treatments have been explained to our satisfaction and every question answered. We have been extremely happy with all the work done thus far. And, they play great music in the office!
Jules Jones
3 months ago
Highly recommend! The staff were friendly and extremely knowledgeable. My hygienist, Breanne, was thorough and made sure all of my questions were answered before I left. I look forward to visiting again!
Sandra Pallotta
Edited 4 months ago
After eight months, I have completed My Invisalign journey, and I am extremely happy with the results. Dr. Pallotta was amazing throughout the experience and I now have a beautiful smile.
Questions about this practice
What orthodontic treatments does Nickel City Dentistry offer?
Nickel City Dentistry offers: Invisalign, Traditional Braces, Retainers.
Does Nickel City Dentistry accept dental insurance?
Nickel City Dentistry accepts Aetna, Delta Dental PPO, Humana, Medicaid / CHIP.
Does Nickel City Dentistry offer free consultations?
Yes, Nickel City Dentistry offers a free initial orthodontic consultation. Call (716) 838-1415 or book online to schedule.
Is Nickel City Dentistry accepting new patients?
Nickel City Dentistry is currently welcoming new patients in Buffalo, NY. Call (716) 838-1415 or book online to schedule.
Where is Nickel City Dentistry located?
Nickel City Dentistry is located at 1603 Hertel Ave. Get directions: https://maps.google.com/?cid=12154285255098304577&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Nickel City Dentistry?
Nickel City Dentistry office hours: Mon 9:30 AM–6:00 PM, Tue 8:00 AM–4:30 PM, Wed 8:00 AM–4:30 PM, Thu 8:00 AM–4:30 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Who are the orthodontists at Nickel City Dentistry?
Nickel City Dentistry is staffed by Dr. Michelle Augello, Dr. Kayla Pallotta, Dr. Esther Cha.
What is the patient rating for Nickel City Dentistry?
Nickel City Dentistry has a 4.9-star rating based on 429 patient reviews on Google.
How long has Nickel City Dentistry been in practice?
Nickel City Dentistry has been providing orthodontic care since 2015, serving the Buffalo, NY community for over 11 years.
Research with AI
Accepting new patients
Est. 2015
Free Consultation
Evening Hours
Online Booking Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Parking
Free Street Parking
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:30 AM – 6:00 PM
Tue8:00 AM – 4:30 PM
Wed8:00 AM – 4:30 PM
Thu8:00 AM – 4:30 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listing