Peppermint Dental & Orthodontics - Albuquerque

I recently had the opportunity to visit Peppermint Dental located on Montgomery Blvd in Albuquerque, NM, and it was my first experience at this practice. I am pleased to share that the level of service I received was exemplary, demonstrating the highest standards of professionalism and customer care. Upon arrival, I checked in at the front desk, where I was warmly welcomed by staff members Savannah and Vess. Their courteous and respectful demeanor left a lasting impression. Although I initially believed I had scheduled my appointment at this location, they diligently verified their records and confirmed that I was not on their schedule. They reassured me that this was not an issue and promptly accommodated my needs, demonstrating flexibility and a commitment to patient care. I was guided to the treatment area, where I met the dental assistant and Dr. Ketan P. Both provided services with remarkable proficiency, kindness, and attentiveness. Dr. Ketan P was particularly professional, knowledgeable, gentle, and compassionate throughout the procedure. Similarly, the dental assistant displayed exceptional skill and care, reflecting a dedicated team effort. I highly recommend this dental practice, especially this location and its staff, to anyone seeking quality dental care. Their commitment to patient satisfaction and excellence is truly commendable. My only regret is not expressing my appreciation sooner—my experience was so positive that I feel compelled to share it now. I am deeply grateful to the entire team for their exceptional care, especially given my circumstances. Every staff member I encountered demonstrated genuine dedication and professionalism. I extend my sincere appreciation for their outstanding service and reaffirm my confidence in their practice.

Dr Patel is always patient and understanding and shows you exactly what he is looking at on the X-rays. My hygienist was very thorough and communicative. Wonderful cleaning at the tooth spa.

I had a bridge made their! It came out nicely done. I had a great experience there, it's like a family there. I recommend this place too anyone. Keep up the good work you have my Vote.

I'm giving a five star for (THE WORST TREATMENT YOU CAN RECEIVE from a unprofessional front office.) I was referred to this office by a family member and had heard good things about them. I usually check reviews before i go anywhere new, I didn't this time. BIG BIG BIG mistake! Always check reviews especially the negative ones this office has several awful and pathetic negative reviews and I can concur, there is some serious problems there, especially with insurance claims, billing and referrals to network doctors. Basic front desk operation is poor. Click and read all of the negative reviews, its true what former patients are claiming. Be fore warned this front office is very incompetent. I went in to have one tooth removed, and they erroneously referred me for 4 teeth to be removed. If, I hadn't questioned it , 4 perfectly good teeth would have been removed. I had to get the referred Surgeons's office to call peppermint to confirm that it was an error, All while I was in tremendous pain. They never acknowledge the error nor apologized for it. Their billing is questionable too. Yikes! They hide the bad reviews on here and just put up the good to make you think that they are better than they are. Check out the bad reviews because it will save you from despair and disappointment. You'll know who you are really dealing with. Savannah is very poor communicator lacking professionalism who is curt and aggressively rude. She is very incompetent and not a match for a professional front office, along with Amanda. I received a temporary tooth for a crown that keeps falling out they have been paid. Buyer beware that when this office sends out letters to patients to max out you dental coverage before year end there is going to be a major surprise put up on you and you wont like it! Don't do it is my recommendation, if you do check the billing! When you go to any of these offices and you use medical/dental insurance ALWAYS CHECK THE CLAIMS THE DOCTORS OFFICE SEND IN to your insurance company, especially if you are Medicaid/Medicare you'll be totally surprised at what they do! Its shameful that competency is gone in these offices. Protect yourself! This office needs an investigation for billing practices. If you have concerns contact New Mexico Healthcare Authority or New Mexico Senior Medicare Patrol for support. to file a complaint contact New Mexico Regulation and Licensing Dept. or The New Mexico Dental Board or if its about insurance the Office of Superintendent of Insurance Government office in Santa Fe. Stay Safe! Vengeance is mine, I will repay, say's the Lord Jesus Christ Romans 12:19

Went in for a cleaning and it was fantastic. This was my second cleaning there and the young lady did an awesome job. She is knowledgeable and very professional. Also the young lady who took my vitals was nice and welcoming. But there was this one lady who really made me upset. She insisted that I needed to take more X-rays and I told her I did that my first visit here. My insurance only covers one set of X-rays a year I explained. Once I said that the conversation should have been over. This proceeds to approach me and almost insist that the X-rays are needed. Once again I declined the service which I’m well within my rights to do. Then she proceeds to explain that I need to have a set of X-rays on file every year in order for them to see me as a patient. Once again something she didn’t have to say because the set of X-rays were done in February during my first appointment which is within the same calendar year of my current appointment. I feel like it was a money grab of some sort. After I told her I would have to pay and that I got a set of X-rays done in February the conversation should have been over. For that reason I probably will not be returning to this Dentist office ever again.