Bankhead & Firth Orthodontics

We went with Bankhead & Firth Orthodontics for my daughter’s second set of braces, and unfortunately, based on our experience, I would not recommend them. If anyone is considering them and would like details about our experience, please feel free to message me directly. My daughter is only 12 years old, and last week she had to have permanent veneers placed on her six front teeth because of the damage to them. As her mom, I am absolutely devastated. It was her first day of 7th grade. Instead of celebrating the beginning of a new school year, we spent three hours at the dentist’s office having her six front teeth restored. At 12 years old, this is something she will now have to deal with for the rest of her life. What makes this especially difficult for me is that she was seen monthly throughout her orthodontic treatment. At her routine dental appointment approximately six months earlier, her dentist did not identify this damage. During the months that followed, we continued taking her to her regular orthodontic appointments. We were never told that her braces needed to be removed because her teeth were at risk of permanent damage. Thankfully, we also continued her regular dental care. It was her dentist who discovered the extent of the damage and recommended that her braces be removed immediately. I hate to think about how much worse this could have become had we not kept that routine dental appointment. For her first set of braces, we used Embrace Your World Orthodontics and had a much better and more professional experience. I’m sharing this because I wish another parent had shared an experience like ours with me before we made our decision. And parents, please don’t let a FREE fancy toothbrush be what sells you on an orthodontist. Ask questions that matter: Does the orthodontist communicate with your child’s dentist during treatment? What happens if they begin seeing signs of enamel damage or decay? At what point will they recommend stopping treatment or removing the braces to protect the permanent teeth? How and when will YOU be notified? In our experience, we did not receive the communication or warning that I believe our daughter needed. After the damage was discovered, we were extremely disappointed with how our concerns were addressed and with the responsibility we felt was placed back on us. My daughter cannot get her natural tooth enamel back. She is 12 years old and now has permanent restorations on six front teeth. No free toothbrush could ever make that worth it. As parents, we put an enormous amount of trust in the professionals caring for our children. We expect to be alerted when there is a serious problem so that we can make informed decisions and protect our children’s health. I only wish we had been given that opportunity sooner.

My experience at Dr. Bankhead and Firth has always been exceptional. I first received orthodontic treatment there as a child, and now I’m back as an adult, along with my own children, which really speaks to the trust I have in their care. The team is consistently efficient, kind, and supportive. I see Tori for most of my visits, and she is absolutely wonderful. Her kindness and professionalism truly stand out. They are incredibly fortunate to have her on their team.

I had a great experience at this office. They were able to get me in quickly, which I really appreciated. Dr. John Firth took the time to explain everything clearly and answered all of my questions. I felt well cared for throughout my visit, and everyone was kind and professional. I would definitely recommend this practice to anyone looking for an orthodontist!

We have had nothing but positive experiences with my son and his journey with getting braces. Couldn't be happier with care they provide every visit. Any after or off-hours question we've had was answered timely and put any concerns at ease. We are extremely happy with them and the service provided.

We have been coming to the Sunset Hills location of Bankhead & Firth. All the appointments from the beginning were always thorough and detailed. The dental technicians ,( alol of them ) but especially McKenna , are so kind and skilled and work perfectly with my son. And I love Leah the receptionist. She always helps find appointments to make sure they fit our schedule. We couldn't be any happier here. We know we made the right choice coming here for my son's braces.