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Board CertifiedAAO MemberInvisalign ProviderAccepting new patients
Arch Orthodontics
Arch Orthodontics is a St.
1215 S Big Bend Blvd, St. Louis, MO 63117
4.7(33 reviews)
About Arch Orthodontics
Dr. Sue Hong's team coordinates care even when patients are traveling abroad and takes time to walk through options like expanders instead of extractions.
Reviews at Arch Orthodontics highlight communication that goes beyond the basics, including staff who helped a patient manage appointments while living overseas and a doctor who explains alternatives such as expanders in detail before starting treatment. Dr. Sue Hong is frequently credited with adjusting treatment strategy when teeth aren't responding as planned and staying accessible despite a busy schedule. Several families have brought multiple children through treatment here, and cost comes up more than at a typical practice, with some praising flexible payment plans and others describing confusing insurance billing.
Summary of 24 patient reviews, February 2017–September 2026, updated September 2026
Arch Orthodontics is a St.
Louis-based orthodontic practice led by Dr. Sue Hong, offering Invisalign clear aligners, custom clear aligners, traditional braces, and clear braces for patients of all ages. The practice emphasizes personalized treatment plans, advanced digital scanning technology, and patient relationships.
Treatments offered
InvisalignEarly TreatmentClear AlignersTraditional BracesLingual BracesSurgical OrthodonticsRetainersClear Braces
Who They Treat
Arch Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Arch Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
iTero/TRIOS
Orthodontists at this office
provider
headshot
headshot
Dr. Sue Hong
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
Insurance accepted
9 plans listedAetnaCignaDelta DentalGEHA (Govt Employees)GuardianHumanaMetLifeUnited Concordia
The practice accepts insurance and works with patients to maximize their dental insurance benefits for orthodontic treatment, but no specific insurance carriers or plans are named on the website.
What patients say
Latest review 2 months ago
What patients praise
- Reviews describe strong responsiveness, including help coordinating orthodontic logistics for a patient living abroad.
- Dr. Sue Hong is noted for detailed explanations of treatment choices, such as recommending an expander instead of extraction.
- Multiple children within the same family have been treated here over time, with staff described as attentive to kids of different ages.
Things to know
- A few reviews describe confusion or frustration around billing, including an unexpected charge tied to quarterly insurance processing and inconsistent retainer pricing quotes.
Who it suits
- Families with several children in treatment
- Patients transferring care mid-treatment
- Young children starting early treatment
Doctors patients mention
- Dr. Sue Hong · 13 reviews
- Last 12 months
- 8 reviews
- averaging 5.0★
- Owner replies
- 58% of reviews
2
Oct 2023Sep 2026
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- 5★35
- 4★0
- 3★0
- 2★1
- 1★2
- 20174.0
- 20185.0
- 20225.0
- 20235.0
- 20244.4
- 20254.3
- 20265.0
1★5★
- Braces4
PraiseCriticism
- Friendly staff16 / 1
- The orthodontist11
- Clear explanations7
- Great with kids7
- Treatment results5
- Cost, insurance & financing3 / 2
- Gentle, comfortable care4
- Responsiveness3
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 16 | 1 |
| The orthodontist | 11 | 0 |
| Clear explanations | 7 | 0 |
| Great with kids | 7 | 0 |
| Treatment results | 5 | 0 |
| Cost, insurance & financing | 3 | 2 |
| Gentle, comfortable care | 4 | 0 |
| Responsiveness | 3 | 0 |
Recent reviews from Google
4.7
33 reviews
Alana Umansky
2 weeks ago
We love Arch Orthodontics! Two kids have completed their treatment and two more to go and can’t imagine trusting their smiles to anyone else. Dr. Hong is the best!
Monique Campbell
4 months ago
They’re all incredibly kind. I love this place she placed braces on my son, my daughter, and myself. I finally got mine off today and can’t stop smiling. Thank you so much.
Lisa Roth
5 months ago
Organized, efficient, friendly and caring staff, beautiful teeth at the end…what more can you ask for? Highly recommend ✨
Nicole Chen
7 months ago
I was really nervous about getting aligners for the first time ever as an adult, but everyone at the office is super nice and responsive. They also have the cutest dog there. I would recommend doing research beforehand and coming with questions - Dr. Hong is very busy but is always happy to explain things.
Angie Wild
8 months ago
My daughter was under the care of Arch Orthodontics for helping with a problem that developed after her initial braces. Dr. Hong and her assistants were wonderful. The staff was always friendly and attentive. Dr. Hong ensured that my daughter was well-cared for, changing her orthodontic strategy when my daughter’s teeth were not responding. I was impressed with Dr. Hong’s persistence, insuring that my daughter’s issues were fully addressed. We are really thankful for Arch Orthodontics.
Questions about this practice
What orthodontic treatments does Arch Orthodontics offer?
Arch Orthodontics offers: Invisalign, Early Treatment, Clear Aligners, Traditional Braces, Lingual Braces, Surgical Orthodontics, Retainers, Clear Braces.
Does Arch Orthodontics accept dental insurance?
Arch Orthodontics accepts Aetna, Cigna, Delta Dental, GEHA (Govt Employees), Guardian, and others.
Does Arch Orthodontics offer free consultations?
Yes, Arch Orthodontics offers a free initial orthodontic consultation. Call (314) 328-1207 or book online to schedule.
Is Arch Orthodontics accepting new patients?
Arch Orthodontics is currently welcoming new patients in St. Louis, MO. Call (314) 328-1207 or book online to schedule.
Where is Arch Orthodontics located?
Arch Orthodontics is located at 1215 S Big Bend Blvd. Get directions: https://maps.google.com/?cid=16278241076557395417&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Arch Orthodontics?
Arch Orthodontics office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–6:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–1:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Arch Orthodontics offer payment plans?
Yes, Arch Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Arch Orthodontics?
Arch Orthodontics is staffed by Dr. Sue Hong. The practice is a member of the American Association of Orthodontists (AAO) and board-certified.
What is the patient rating for Arch Orthodontics?
Arch Orthodontics has a 4.7-star rating based on 33 patient reviews on Google.
How long has Arch Orthodontics been in practice?
Arch Orthodontics has been providing orthodontic care since 2009, serving the St. Louis, MO community for over 17 years.
Research with AI
Accepting new patients
Est. 2009
Free Consultation
Payment Plans Available
In-House Financing
Evening Hours
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 6:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 1:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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